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“Happened to see this and brought back memories. I was part of the original team that did the layout of cable town and built this facility. Pat Flannigan, Robin Sanders, Curtis Gram and myself rocked that place. So glad to see that many techs are still getting trained up properly. Hope it inspires some of you to move to training and help be the next leaders. Go get it and be safe!”
“Levi and Joe are great with customer service! Helped with new tablet purchase and was straight forward with everything! Will be coming back for all my Verizon needs!”
“Devon the Assistant Manager, and Tyler are OUTSTANDING. I came in for a storage issue that has been bothering me (for month's) and both of these guys solved it for me in an hour and were more than happy to help. I cannot express in word's how much these 2 helped me with my phone, and did so professionally, respectfully, and with positive attitudes. To the district manager, both of these guy's deserve recognition AND promotion's. I Will DEFINITELY be coming back because of them and their positivity. ???”
“A young man named Trey took care of the problem ony T Mobile phone in no time !! He knew what to.do.! He was very polite and was a great help to.! He made by day by fixing the problem on my phone !”
“Kia was excellent with helping me with my phone issue. She was very professional and knowledgeable. She answered all my questions and educated me on some functions.”
“My sales person was Tyler. He was very helpful with my purchase. The store is very clean and everyone was polite. They have plenty of phones and many options. I would recommend this store on Vista Way in Garfield Heights right off Transportation Blvd. Great location. I will be visiting this store when l need phone services. Tyler was great.”
“Joe P... And Ms Watts went above and beyond to help me with an extremely difficult situation with my phone service.. The team worked diligently worked to fix a problem created by another store I will FOREVER come to this location for my t Mobile needs”
“The gentleman at the desk knew exactly how to solve the problem I was having requesting a new number for my new phone. My new phone number was still ringing under the old number. He was very knowledgeable and took the time to explain the process and gave me a new number that matched with the new phone. He deserves a raise T- mobile?”
8:30AM - 5:30PM
7257 Formby Dr, Solon
Internet Service Providers
“NIC (Daryl Bunch) is wonderful to work with. Daryl is always quick to help out with updating system information and answering any questions. I highly recommend NIC.”
“My first visit to a Spectrum store. I'm long time customer who finally was completely satisfied with Spectrum customer service experience. I worked with Emily to upgrade & revise my services. She was polite, knowledgeable and made sure me expectations were met. Well done!”
“My Dad and I visited this location to have services corrected and established. Entering the office, I was immediately greeted by MAYA. She was efficient and kind, and warm, and handled every request with diligence. She assisted with every detail concerning updating my Dad’s service, and fixed everything as it pertains to my parents previous service w/Spectrum.I do regret having to leave in a hurry to make another appointment for and w/my Dad, and not completing a service upgrade that she pitched; and that I was highly interested in signing up with her for… Thank you Maya, and forgive me for not returning and finishing with you. ??I recommend this location, and would always visit here for any in office needs, because everyone on the team there were pleasant and well familiar with their company’s products and services!Thank you again Maya!??”
“Had a great experience today at the store, with Darrius he was very helpful. In my time of need for a quick solution, he was personable, and easy to work with. If you need anything at the store come look for Darrius.”
“Audrey helped me today and she was extremely kind, efficient and helpful!! I love my new Samsung 24 & she made the whole experience very pleasant. I will always come back to this location. The one in Brecksville near Heinens is a joke!!! I recommend you to pick the Rockside location and ask for Audrey:)”
“Solid experience upgrading my phone here. Besides waiting a bit because I didn't set an appointment ahead of time, the staff was very informative and helpful.”
“Went here for an interview. Was given specific instructions where to go, park, and enter the building. Ended up landing the job. So I feel inclined to give five stars. :D”
“There's no way that this store & the Mayfield Heights store are the same company. Tierra was wonderful. She listened without cutting me off. She couldn't solve my problem but got her manager in no time flat who also couldn't help. However she was able to get someone from corporate on the phone with me in minutes. Unfortunately, that guy kept talking over me also but finally put his supervisor, Curtis, on the phone who stopped talking & listened & said oh you're right there shouldn't be a downpayment on anything that's free. Thank you Tiera & Curtis for solving my problem. I hope you both get raises, promotions or at least acknowledged for retaining a 13 year customer. Guess I spoke too soon. Curtis was supposed to call at 4:30 to complete the correction, it's 5:06 & no Curtis. We'll see what next months phone bill looks like.”
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“Great customer service and excellent experience from Monica! Went in for T-Mobile Tuesday free offer and walked out with the car charging solution for my new IPhone 15 ProMax. She was kind, knowledgeable and took the time to audit my account to ensure I was receiving the best possible service from wireless to Hone Internet. Atmosphere in store was Amazing. Customers were being put first and walking out with a solution to their needs! Great place to visit for EVERYTHING T-Mobile! Thanks again Monica!”