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May 2024 by Dan T
Can't even make a simple deposit at the window I am at driver teller and have waited well over 10 minutes to have anyone take care of me.
Your customer service stinks.
When I need a loan in the future this branch and maybe PNC in general will not get my business.
Done well over 5 auto loans with you over the last 10 years.
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May 2024 by itchyj32
Desmond is a great banker! Thanks for the help!
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May 2024 by Richard Greene
I’ve got a BIG problem with them and they Never answer their phones , Nor can I message them. After a week , I decided to call Corporate and they say they’ll figure it out. We’ll See tomorrow. YES YES YES - At the Lousy Lyndhurst location. Where’s NCB when we need them.
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March 2024 by Brian T.
The wait times are crazy in this branch, if you have a PNC account I would go to another location.
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September 2023 by laura F
Friendly and helpful!
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March 2023 by mark mozuch
Worst branch n bank ever terminated my account because someone else gave me a bad check. Never will use them again
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September 2022 by Jrust139
Drive up ATM never works.
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August 2022 by Rachel Adibi
The worst bank from mortgages to loans to checking and saving to notary. This place especially has some sour employees. I will never recommend this bank, it's pure trash for somewhere that literally makes money from your hard earned money.
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April 2022 by Pat Hoffman
I stopped in to get a book of checks for a checking account and was told it would take 7-10 days. 3 weeks later I called in to check and had to re-order due to checks being “lost in the mail” (apparently they send checks in the mail without any form of shipping verification or tracking)? Was told to re-order them and have them shipped to the branch as it would be quicker. It took 3 weeks before I called in to see if they had arrived. They had, and I just wasn’t notified. And now that I have opened the checks I see they have the name of the other co-owner of the account on them.
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January 2022 by Calyce Smith
awful customer service here would not recommend
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December 2021 by Igor Protsky
I am really disappointed with the awful customer service at Lyndhurst OH branch. My grandmother have lost my debit card and went to the branch to get help with card replacement. While there, branch manager and accounts manager were not helpful at all with resolving the issue. Rather than helping they sent more time finding excuses why it can not be done in person. At the end, I was able to resolve the situation over the phone while being in the branch. Very bad staff that has no customer service skills and rude behavior.
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September 2021 by Devon Kaijuwarrior
Fast courteous dependable svc.
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August 2021 by Matthew Boone
They really need to fix the line for the drive up ATM and service window. Even some signs would help out
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July 2021 by Deborah Hood
Good customer service
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July 2021 by D Greenwald
I have never been to a bank like this PNC. The employees take an extremely long time in processing your transaction. In addition they wouldn't honor their own check when they said they would. I would steer clear from PNC especially this branch.
