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August 2024 by Tegan Wilkinson
Employees could learn some customer service skills but based on past reviews, management doesn't appear to want to change.
My mother and I visited and were not greeted and were told "fitting rooms are over there" after picking up an item from the sale rack.
After that interaction, we continued to not have anyone help us, even after my mother selected several items. Meantime, other customers received the loudest welcome I've ever heard.
We did not spend a dime and are going to order our items from another store that treats its customers right.
P.S. If a customer leaves an item in the fitting room after they tried on, they generally don't want it. Don't ask if they can put it away. I left it there for a reason.
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May 2024 by Spiral Tote
6Apr.2024 Exceptional customer service and I love how there was an extensive service for an item for me. Your positive and willing demeanor made me want to have purchase something. This happened today for me and I am pleased with the constant positive response. Thank you so much for wanting to assist your customers! You represent this location in a wonderful way!
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April 2024 by Sheryl Roush
Michelle from Lilly Pulitzer always goes out of her way to make my shopping experience enjoyable and she makes me feel special.
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July 2023 by Lori M.
Very rude snooty sales people. Not sure what their problem is. I was just there last week and they are totally useless and rude and I won't go back.
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June 2023 by T Stew
Two older looking ladies working June 8th around 4:40pm seemed bothered when we asked where kids clothes were located. One sighed as she answered, "they're over there". Due to the rude service, we left & will spend our money elsewhere. Will not visit this store again.
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October 2022 by Susan Ritchie
Totally agree with comments about returns; only the mgr is “allowed” to process and she is rude and drags her feet doing anything she can to process as a store credit vs giving you your money back on your charge! After multiple visits with poor service I now only shop on line’
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May 2022 by Ashlee Moehring
Buy online. Don’t buy from this store if you can help it. The manager is dishonest, never sent me my free gifts as promised, and is dragging out a simple return/refund which is requiring me to waste my time following up multiple times. As of today, 5 weeks later, I still don’t have it.
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November 2021 by The Haq Family
If you go there and God forbidden say the word “RETURN” these girls would look at you as if you suddenly grew horns on your head. What’s wrong with them?? I also felt like they whisper to each other about the customers. Extremely rude!!
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September 2021 by Jesika Keener
Always a great selection and very friendly staff
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September 2021 by J Ti
Very rude..don't go there and waste your money!
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November 2020 by Holly Russell
Love this beautiful store - always feel special here. Laura is so sweet and helpful!
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March 2020 by Holly Nadorlik Russell
Love this beautiful store - always feel special here. Laura is so sweet and helpful!
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December 2019 by Joanna Kaye
Fun and nice staff
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October 2019 by Boris Bencic
ITS A NICE STORE IF YOU WANT TO SHOP FOR YOUR WIFE THATS DIFFERENT
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October 2019 by Lizeth A.
Beautiful clothes! First time here and not discounted at all! They are super friendly and helpful. I'm visiting from CA and i felt very welcome. The ladies are super nice and helpful! To the point where she went out of her way and made me feel comfortable to purchase. My biggest concern was it not fitting my daughter. She told me Not to worry just call her and she will ship it for free and exchange it. Who does that thank you ladies!
