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April 2024 by Jason Neuman
I never leave negative reviews but felt compelled to leave one here. I brought in my suit pants for alterations and was told it would be 3 weeks before they were ready. I said it was ok but stressed that I really needed them done at that time because I was leaving town the following few days. I was assured it wouldn’t be an issue and that it would be written in the notes. I show up at the scheduled time and I was told that they’re not ready and wouldn’t be ready for a few days. The store manager was incredibly unapologetic. She continued to say “it’s not their fault” that their tailor quit on them and they had to find a new one. The thought of calling their customer to let em know that the pants may not be ready in time must not have crossed their mind. Nothing they could do for me other than a refund, leaving me with 2 days to get them done somewhere else.
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April 2024 by Shatia Moore
We walked through the door and begin to browse. No one spoke or acknowledged us. Then the first person that spoke to us didn’t greet us but simply said they’re too busy to service us. He should have said, “Hello welcome in; there are many customers ahead of you, look around and someone will be with you as soon as we can.” ? Legacy Village is the ghetto? He was a tall maybe “Italian” guy. If you’re desperate for prom try this place. I’ll be wasting gas driving further out for better service! ? Teach that man some customer service. It’s prom season and everyone needs something to wear!
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February 2024 by Jay Goddu
Great experience. Excellent service
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November 2023 by Nic S
Stopped by this morning and received exceptional help from Tom and Al. For me - buying more formal wear is always a bit overwhelming, but they broke down each piece and helped me from start to finish. Even laughed along the way. Thank you!
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November 2023 by Jazmine Couch
Rebecca is amazing. She helped my boyfriend find the perfect suit for a black tie event we have coming up.
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October 2023 by Laura Hinkle
We went for my fiancés wedding suit & 7 groomsmen. One groomsmen had to return 3 times for alterations. They never called my fiancé to let us know when his suit was in so he could be fitted for alterations, we had to initiate all of the communication or they were full of excuses as to why we haven’t been contacted yet. The 3rd strike was one of the groomsmen was sold the incorrect color pants & of course did not realize this until the day of the wedding and it was too late to fix anything then. If you feel like micromanaging a suit shop up until your big event I suggest you go elsewhere.
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October 2023 by Jake Priem
Sales people are uppity and unhelpful. From purchasing to fitting, the entire process has been a pain. My suit jacket needed altered, called this afternoon to check on the status, was left on hold for 20 minutes. Hung up and called back, waited another 10 minutes to be simply told it was done. Will do everything in my power to never have to purchase from this Jos A. Bank again.
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October 2023 by Robert Roddy
John was superb!!! Have a wedding coming up , tailored me perfectly and got me in and out within 45 minutes
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September 2023 by Refugio L.
Needed a suit almost last minute. Sales guy took time with asking what wanted, needed. Explained the whole process. I picked up suit on date available which was a day earlier than was supposed to be available. I tried on suit to make sure everything fit etc. Eventually went well. Suit looked great. Drop off pretty simple. Would rent from again.
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September 2023 by Ben Heinrich
The woman that helped us was very helpful and made 4 sales. I‘m shocked my friends wanted to stay after how rude Sheldon was. I will not be back.
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September 2023 by Kathryn Virgo
Rotinio was very helpful and understood what was needed. In a time crunch we found the perfect suit for this weekend. Thankful for professionalism & knowledge
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June 2023 by Clay Paratore
Very helpful. In and out quickly. Helped order additional clothes online.
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April 2023 by William Jian
I've stopped in twice to attempt to purchase a wedding suit at this location. The first time I was told I am coming months too early. The second time today I was told it was a good time to suit shop but the sales person kept getting distracted and going to other customers, even though we arrived first and wanted to try on suits. He also kept recommending to look online for sales and was very reluctant to let us try on any suits. We eventually left after being there for 40 minutes not having made any progress with our suit shopping.
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March 2023 by Alex Glaubitz
Worked with John - absolutely awesome guy. He’s got a great sense of style, is easy to talk to, is fast without rushing you, and the store has great prices. Got to talk punk bands and music with John while I was shopping. Definitely coming back here.
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March 2023 by Jack Millot
Patrick was great. Went to look at their deals for Presidents’ Day and walked away very happy!
