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January 2024 by Hannah G.
Terrible curbside service. I put in a curbside order to be picked today. The first red flag was my shopper never sent any messages that they were going to pick my order. I got the notification they give as a reminder that your order will be ready. Key word will. When I go there I was told that my order was not picked. I asked to speak to someone to resolve the issue and she never called me. If your customer chooses a service to save them time on shopping, maybe make sure that customer gets their order. And if they don't respond in a timely fashion.
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November 2023 by Virtue H.
The guy running the register messed up the order in front of me and then mine and didn't even try to fix it. Just sent us off to customer service. He probably wouldn't have screwed up if he wasn't constantly checking the clock for how much time he had left in his shift and muttering under his breath. You had 15 minutes left in your shift, bro. Don't quit before you cross the finish line.Btw - his f*** up caused my card to be overdrawn so it wasn't just a small f*** up. Super annoyed.Avoid the "gamer" type looking cashier at this location for your own sake.I'm giving the store a 3 star review bc the store is fine and has decent options but they apparently need more work in training their employees.
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June 2023 by Rachel K.
We stopped in to see if there were some fun snacks to grab while we were staying at the hotel next door in Legacy Village. I remembered that they had a pretty good bakery section and when I was younger we used to pick up slices of Cheesecake Factory desserts here along with candy.We probably spent twenty minutes looking around and were surprised by some of the regional items we found. The grocery store was also clean and well stocked and we were able to navigate it easily and find the sections we were looking for.
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June 2023 by Andy A.
The customer service there is terrible. The place is run by kids and you can tell they really don't want to be there. We are sort of an interruption to their day.
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April 2023 by Debra V.
Very nice store. The layout is similar to other Giant Eagles, but it seems larger than most. Flowers, produce and prepared cold and hot foods are where you walk in. Other items are in the aisles throughout the store. Pharmacy is way down on the right where the restrooms are. Checkout lady was nice. Only paper bags were available, so bringing in your own bags is encouraged.
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March 2023 by Sandra S.
Spent money using healthy food card and could not even get a bag. But was told if I didn't use the $1.55 in cash that I paid, I could have gotten a free bag. After all it was meat. Could not get a manager to the phone Ridiculous.
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April 2022 by Robyn N.
I am pet sitting people in this area and giant eagle is a convenient grocery to frequent. The legacy village giant eagle has been the freshest I have ever had. We live in chagrin falls and will absolutely go to this location every grocery stop
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October 2021 by Andy M.
BUYER BEWARE: This store fraudulently lists incorrect per pound prices on some meat products and refuses to honor the clearly listed prices when asked.Specifically they list a specific price per pound on the sticker but calculate the total cost with a higher price per pound. This is easy to catch if you have decent arithmetic skills, but could easily dupe a rushed or less math-savvy shopper.Note that this is not an issue of needing an Advantage Card to get the listed price, as the error is with the math on the price sticker itself.
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September 2020 by Anthony G.
This Giant Eagle location seems to be doing a great job of taking precautions in the store that were impressive. Walking in they were cleaning carts for people and they have one door to enter/one to exit. While we were there we heard an overhead announcement that announced a reminder about social distancing, masks, and limiting number of shoppers. That same message also reminded staff to hand sanitize and wipe down areas. Something so simple had such big impact on shoppers and employers. Nice to see employees wiping down handles on doors in frozen foods and other areas. They deserve to be noticed for their efforts.
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August 2020 by Annette M.
My first curbside pick up I was excited. Received a couple of text messages. Order was being filled Order was complete. Hit this link when you're on your way. Two minutes later. Got a call that the majority of my order was not available. Did I still want the rest of the order. My order was placed A day and a half ago. There was three hours between the order was being filled until it was complete and ready for pick up. You mean they did not know that they did not have the major part of my order pick up unacceptable. I won't be doing that again.
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July 2020 by Will T.
Anthony is the GOAT. Best scanner in the game. Someone give this man a raise. If you don't I will!!
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July 2020 by Megan L.
There's a male bagger who started screaming at me because he didn't hear me say hello back to him. I told his manager and she looked at me like I was an idiot. I will definitely not be back here as it doesn't seem safe for women.
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February 2020 by Karen J.
Understaffed. Checkout took literally 30 minutes on a Friday. Their corporate office needs to improve pay and add more people or add more self checkouts. Also they've begun to charge 10 cents a paper bag. It slows down the process and the bags break. It's a shame because the selection is decent.
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December 2019 by Pete C.
In a recent visit..I think it was Christmas eve..I finished shopping and was about to push my empty cart to the cart Corral ...the store employee that was gathering the carts found some trash in the bottom of two carts...he took the paper trash out of carts and throws it on the ground in the parking lot.....why would litter the parking lot of your own work let alone anywhere else...very disappointed...where do these people come from ?
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December 2019 by John N.
The store itself is okay, but the Curbside Express is a mess. In general, they do a good job, but their App is very basic and can't do many things. For example, if I add a few things with the app and then go online, the online account does not see the App items (and vice versa). One thing I really dislike is that if they substitute something, they don't have to math the price they quoted you when you ordered something. For example, lets say you ordered 16 hamburger buns (1 pack) but lets say they only have 8 count packs in stock. They will substitute to two 8 count packs which sounds okay, except the two 8 count packs cost more. At the other major retailer in town who has curbside pickup, they will give this to you at the original lower price (never higher). In fact, a few times, we got more of a product (36 oz of something vs 24 oz) at the original products price since they said they had it when I placed the order, but were out in the store when they picked it. I might try this again in a few years, but it seems they are left in the dust by the major competitor in the area for now.
