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October 2024 by Denise
Very friendly service/sales people. My sister purchased a couch, coffee table and plush round chair. I went back and ordered the cherry colored chair, can't wait to get it. Cat approved.
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September 2024 by Shane G
Incredible experience! Love the store, love the vibes, staff was super kind and help me load a few baskets. Some pricing was a bit too high for my taste, but overall, really awesome products for reasonable prices. Will definitely be shopping at Crate and Barrel again!
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September 2024 by andrew mccarthy
Matt was fantastic in design.
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May 2024 by David Goldstein
Bought something on line and went in to pickup. Was treated very well. Saw some things that will make great gifts for a couple of weddings.
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May 2024 by brandon Moore
They have nice stuff, obviously. That said, I recently purchased a cocktail Shaker from here. Upon its first use, the contents shook all over the place, making a mess. Even pouring the drink through the strainer it leaked. When I returned it, they would only offer a store credit, but no refund, even though the product was defective as that is their policy. Be careful what you buy out of this store, especially if there is a chance you can't determine if the product is defective upon purchase.
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March 2024 by Kim Kirchner
I made the major error of accepting a furniture delivery when all the parts were not delivered (this was an online order). My mistake…I thought shelf pegs would be easy enough to be sent to me or, at worst, I’d buy them myself. I spent $1500 on this piece plus $279 shipping. They were supposed to have contacted me about delivering the pegs but of course I had to call them. They talked me into getting $250 refunded if I just went and bought the pegs myself (which doesn’t even cover the shipping let alone the furniture I haven't been able to use for six weeks now since it was delivered). I thought they’d be easy enough to find. I soon discovered the pegs to fit the holes are not sold in stores!! I bought five different boxes of pegs which are now all opened and can’t be returned and none of them fit. I had to call them again and the rep was able to order the pegs and have them shipped. Unfortunately, only ONE PEG was sent for TWO SHELVES (aka 8 PEGS worth of shelves). I had to call AGAIN and have now been on hold for their so called Level 2 “support” for 55 minutes and counting because now I’m told they in fact DON’T have the pegs any longer. All of the reps I’ve spoken to in and of themselves are super nice and are trying to be helpful. Their fulfillment on the other hand is HORRIBLE. You are taking a huge risk of not getting what you want, or spending a ton of time trying to fix their mistake or wait for them to fix it. At the very least, do yourself a huge favor and don’t accept any furniture no matter how hard it was to get in your house and no matter how small the damage or missing part is and no matter how much you love the piece or how long you’ve been waiting for it. It’s not worth the pain to try and resolve after the fact. Also, you’re taking a real chance on anything on sale because apparently if it’s on sale there’s a good chance it’s discontinued and good luck if you have an issue. The sad part is I had my eye on this piece for probably two years and finally bought it and now it sits taking up space in my bedroom and I can’t use it. I expected so much more from Crate and Barrel. Not anymore. They’re just like the rest. Wayfair is better than them - and certainly Wayfair’s ability to solve problems (especially simple ones) is FAR better than Crate and Barrel.
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January 2024 by Debra Bryda
Not my kind of place...so I really can't provide comment.
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December 2023 by Rose Dzurec
After driving an hour and receiving a damaged table from a “reputable” store who has higher than average prices, there was no leeway or opportunity to assist in receiving a new item due to their error and damage to the item. One customer service rep hung up on me and the other would not offer any alternative due to the length in drive time to their location nor order the new item ahead of time so I could make the exchange. I would have had to drive there three times in total…6 hours…and no opportunity was given to do an even exchange on the second trip out to their store. I’m disappointed in their customer service for being such a big box store.
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December 2023 by Paul Soya
Well stocked store with a very helpful staff. If they don't have what you are looking for in stock they will do all the work for ordering and delivering it to you.
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December 2023 by David Kenagy
This is our preferred store for daily plates, bowls, etc. Their other products are more expensive than their competitors. One gift assembly (spices) cost 25% more than buying directly from the spice company on the label.
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November 2023 by Judith Barker
Great gifts. Great service.
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November 2023 by Cori Stemper
Tried to return a wedding registry item that was completely unopened with original receipts and all. It was outside of their 90 registry return policy and I just asked for store credit- of any amount, even less than the original value! The two women at the Legacy Village location were extremely rude , told me there was nothing they could do and that I should have come to return it sooner. 90 day return policy for wedding items?! Come on. Most other home good stores offer at least 6 months grace period. I will be taking my business elsewhere to stores that value their customers. I suggest you do the same
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October 2023 by Saul Badman
Great quality, high prices
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October 2023 by KENNETH JURCICH
Can always find something that catches your eye and you have to have it
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October 2023 by Howard Pierce
Everything under the sun with quality and you will pay the price for the quality
