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April 2024 by Patricia Baldwin
I booked and paid for a trip at the office in January 2024 & My trip is in April. I have called several times 4x concerning my trip and no call back? Very unprofessionalism at that office, I regret that I choose that branch and will never go back or recommend
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February 2024 by Angela Alexander
Very unfair business practices. Hard to believe they are still in business with so many complaints. My specific issues is my car insurance.
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January 2023 by Jeannette Reed
I have been waiting to hear back from a travel agent concerning a trip to Portugal since December 21stI have emailed, left voice mail message and contacted the office manager concerning the poor customer service I was getting. But ,as of today January 19th I still have not received a response from the agent or her manager. This type of communication is very disappointing and shocking. Now I have to start all over ?
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August 2022 by Quinsetta Murdock
Nice space with no crowd at all
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August 2022 by A Williams
Great customer service
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August 2022 by Song Frank
very fast and helpful
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February 2022 by Cris H
Roadside Service ComplaintI am appalled at the ridiculous wait time between my initial call and receiving roadside assistance. My initial call was around 3:15 PM on January 13, 2022, stating that my car battery was dead. I expected the arrival of assistance within thirty minutes. Instead, I made numerous calls, in 30 minutes increments, requesting assistance from 3:15 PM to approximately 6:00 PM. I explained on my second call that I needed to deliver my vehicle to the auto shop before 5 PM for a diagnostic and possible battery replacement. The representative stated that she would escalate my call.Each customer service representative I spoke with either didn't know I placed a service request or gave me a different approximate arrival time. For example, one customer service representative started to send help to a California address, which I hadn't lived at for years.I felt like a beggar waiting to receive charity.Finally, at approximately 6:40 PM, help arrived. The un-masked service technician that arrived about 6:40 PM stated that he had just gotten the dispatch message for my location. ???As a loyal member of the Automobile Association of America for 53 years, I am very displeased and angry with AAA. Over my 53 years, I have rarely called for assistance. On the few occasions that I did call for roadside assistance, the response was within 20 minutes. However, if this is the level that AAA has declined to, I'm seriously considering not renewing my membership.
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February 2022 by Susan Crismor (genxnanarchy)
Called for a tow for my car. They were pretty expedient in getting to me. Customer service and the mechanic were very nice and helpful.
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December 2021 by Mary Lou
Staff very helpful. John did great job answering questions and taking care of new membership.
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November 2021 by Pamela Mcpherson
It wasn't good, when I called (2x) to complain about a battery I previously purchased that stopped working I was on hold sooooo long 17mins I had to hang up. The call never went through...bad service. I'll try again this week..God willing. oh it also takes awhile for roadside service to come. That's why I cancelled my membership. All I want is a refund for the battery that I bought.
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October 2021 by Rickeya Williams
Great service fast pace
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September 2021 by Wendi Moore
AAA noteworthy experience the holiday weekend in July. I called AAA and the company they called never called or showed up to give me a battery jump. I was 3 hours getting to work. I called a outside company to assist me with the battery jump. When I got AAA on the next occasion the guy told me the battery sold by a company serving AAA was no good. I want my my money back for the battery. When I was late for 3 hours I got changed at my job. I left a message for someone in charge to contact me, oh well they didn't respond
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August 2021 by Asmeen Amatullah
AAA answered " OUR" PRAYERS " WE" STUDDED WHY 'OUR' BATTERY LIFE WAS OUT SO SOON. THEY TOOK CARE OF THE PROBLEM IMMEDIATELY!!! " GREAT JOB!!!! ?? ????
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August 2021 by ALBERT WRIGHT
Seemed easy...
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July 2021 by Leary Amos
Love that place for vacations prep
