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June 2023 by Connie M.
We had a bad experience .Couldn't get any help.Once they got their money we couldn't get calls returned paper work done right.Paid extra to have them do paperwork for insurance.We and the company my son worked for did all the work.
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March 2023 by George Hughes
Beautifully done layout, just need to put out water more available................
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March 2023 by Suzzie Carter
Gabriel was a very sweet person,explained everything .was caring.nice people.when they picked my brother in law up it was a young man.very nice respectfull Caring .I liked they way they covered him with American flag.he is a veteran. And that was very respectful to do that thank you so much.
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February 2023 by Leann V.
I have attended two funerals now at Tufts. Their greeters were lovely, opening doors with a friendly smile. The deceased loved one looked great! Everything was professional, yet welcoming. They even had attendants to help with where to park, depending on whether you were with the funeral procession to the cemetery, or not. This business is lovely. Would recommend to anyone.
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October 2022 by Jennifer W.
Do not recommend, worst experience, disrespectful to family. A moral issue that was very disrespectful to my Mother and our family. This has caused additional emotional distress and added to the grieving process. The entire experience with Tufts was overwhelmingly stressful. Cutting my Mothers hair, not returning phone calls, the sub-standard work by Tufts Riverview Monuments, and the lack of compassion has prolonged the stress and emotional anguish over the tragic loss of our Mother for several months. Tufts cut my Mother's hair very short without contacting our family for permission. It was very short and tightly curled. It didn't even resemble her, they radically changed her appearance. Her hair was always long. On the day of the funeral, our family was completely shocked and appalled to see what they did to her hair. Previously, I told Julie Tipton that her hair was very thin and gave her a headband for her hair. Photos were also emailed prior to the funeral. Pushing her hair back with the headband (which everyone knows that is what a headband is for) and combing her hair straight was what should have been done. Their total disregard about this issue made us feel like our Mother and family was unimportant and just another number. We paid in full the day of the funeral ($13074.12) and the perception that they demonstrated to us was "they were paid, it's over and done with, it's your issue". Tufts was not even professional enough to return a call to a grieving family regarding an issue that was very important to them; such a lack of compassion. Calls: 1. I left a message for Julie Tipton at the front desk. No return call. 2. I called Larry Schildmeyer. He was standoffish; expressed no concern about her hair other than they had "someone" come in to do hair, and that he would check into it. They also made an error on my Mothers cards. He said he would check into that as well and call me back. He left a message regarding the cards, but no response regarding my Mother's hair. 3. I called the office and asked to leave a message for Larry Schildmeyer that I still wanted a response regarding her hair. No return call. 4. A few days later I called and spoke to Linda, the office manager, who said she would check into it and call me back. No return call. 5. Visit: Another trip to the funeral home had to be made to pick up corrected cards. The person at the front desk told my friend that after a body is embalmed, their hair becomes very brittle; they have to cut it to do anything with it other than use a wig. THIS IS NOT TRUE. I checked with another funeral home who assured me that it is always customary to ask the family prior to cutting hair unless there is head trauma. They also informed me hair does not change texture and is just washed after embalming and can be styled. Tufts Riverview Monument Company did an extremely poor job of engraving the information on the existing cemetery monument. Another shock for our family causing more emotional distress. Peggy Schildmeyer acknowledged the poor quality job they performed, and said she could not assure us they could correct it without causing damage to the monument (prior cost for monument $3223.72). She reimbursed us with a $250 check that we initially paid them to have the work done. The check, in no way, relieves the emotional distress due to the constant reminder when visiting the monument because of the permanence of such a poor quality job. Review on Behalf of the family of Jacqueline Wilson
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March 2022 by Batty Hatty
T/S handled my sweet aunt’s service today with the highest level of compassion and professionalism. Julie proactively anticipated and delivered all of the family’s needs with ease.Great job, Julie.
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March 2022 by Belinda McGregor
My brother passed away unexpectedly a few years ago. They were very helpful and took care of everything including ordering a veteran's plaque for his gravesite. We received his death certificates in less than a week. The quality of service was far more than expected. We had used a funeral home on Mason for previous family members and there is no comparison with the quality of service received from Tufts Schildmeyer.
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March 2022 by Brandon Gehrum
Very kind and professional staff they are by far the best at what they do. I'd like to thank them all for accommodating our special requests. You won't be disappointed with them I guarantee it.
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March 2021 by jcanguyen1
Terry and his team did an amazing job getting our family through the funeral process. I appreciate all their hard work and cannot recommend their services enough. Fantastic people.
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March 2020 by Emily Green
They did a wonderful job for my mother's funeral. Julie was very professional and helpful in the whole process. She put my Dad at ease and helped organize everything. We are very grateful and I know my Mom would have loved the arrangements.
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March 2018 by Steve H
They were professional and just plain warm to our family. Nice people.
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March 2016 by Joseph Danzer (StreetView Photographer)
A caring and friendly staff helps to make this funeral home really shine.
