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11AM - 8PM
9591 Fields Ertel Rd, Loveland
Mattress Stores
“What a wonderful company! It's still family owned and you can really tell that everyone cares about the customer. A great experience overall in the store and with the delivery team, the service is top-notch and the selection is some of the best around. Appreciate the fare pricing always, feel like you get the best price with the guarantee they offer. Will be a lifelong customer.”
“Before walking in to the store, my expectations were pretty standard: Someone would try to sell me a mattress and would likely treat me, albeit nicely, as a means to an end. Refreshingly, that could be not have been further from the case. Rob answered all my questions thoroughly and genuinely, treating me as a person first and customer second.While I am still determining if I can purchase the new bed I’m interested in, the way I was treated was enough to earn my business. In other words, I will be back.”
“My friend and I came in just to see if the hype was real and it totally is!! we came in and Toni immediately came up to us and told us about the cool technology that goes into these mattresses. Toni had such a welcoming and professional vibe. Wonderful services!!!”
“Excellent products and pricing. The staff were very kind and helpful with any questions. The store manager went out of his way to help my family with our purchase. I would highly recommend Sleep Outfitters.”
“Ken was a blessing to me! He sat down discussed everything and took time to explain what he thought would work best for me. He was very patient as well as kind and gave me time to try out different mattresses while offering suggestions about what might be the better options for me because I have back problems. I couldn’t have asked for anything better. I would definitely recommend seeing him if you need. If you have mattress needs. He will definitely take care of all your needs.”
“I did have to blind side to turn around, but there was plenty of room. Was late for pickup because of the previous receiver, but they took me right away and loaded fast.”
“Jonathan was so great! Jonathan genuinely cared about my mattress needs by asking questions, having me try out all different kind of mattresses, and listening to my concerns. He is the best customer sales rep I’ve ever worked with. This is my second mattress and I specifically drove to Fields Ertel to work with Jonathan!”
“Tod and his manager helped me pick out the right bed for my Mother. There were plenty of choices at various price points and the manager gave us discounts on the adjustable frame and delivery. They were good to work with and not high pressure / I recommend this store.”
“I’ve referred many people to Big Red Appliance because I like supporting local owned business. Today was my first trip there personally. Tim helped me over the phone. All I had to do was show up and pay for my daughter and son-in-law’s new oven! I will definitely be back!”
10AM - 8PM
12030 Montgomery Rd, Cincinnati
Mattress Stores
“Customer Service is great. No pushy salespeople. Great flex steel furniture. We love our new furniture. Best furniture store in Cincinnati. Try them out and you will agree”
“Just purchased our king mattress from here. Becca was incredibly helpful along with the rest of the staff. They let us take our sweet time and answered all of our questions. Would definitely recommend the trip out to see them.”
10AM - 8PM
7906 Montgomery Rd, Cincinnati
Mattress Stores
“Working with Sean at MF was a very pleasant and professional experience. He helped me find what I was looking for, was always available and helpful, and ultimately got me what I needed. Thanks!”
“Lance is excellent at what he does. He is knowledgeable and we appreciated the non-pushy approach. Your comfort is subjective and the in store experience is more educational and informative than pressuring which we appreciated. Love the new sleep number!”
“I visited every furniture store in the tri-state before I decided to purchase from this location. I was able to receive great customer care, the delivery went well. I couldn't ask for anything more!”
“Christine made buying a mattress such an easy and no pressure experience! She was very knowledgeable about all the different mattresses and clearly explained any extra charges. We love our new mattress. Great experience with delivery as well.”
“My husband and I were looking for a new mattress so went to Purple at the Kenwood mall. We were immediately greeted by Toni and walked through the different mattresses and options based on what we were looking for. She was so knowledgeable and helpful and answered every question we had and then some. She was very patient with us and let us try out every combination of mattress and pillow!
Would recommend going here for a mattress and we cannot wait to get it delivered.”
“Theresa was excellent to work with! We went in to just try out some of the mattresses not expecting to purchase one, but we ended up jumping at a 50% off deal (and got some amazing pillows). Theresa was not pushy and was very kind, patient, and explained everything in detail. She also clearly stands by the product as she and her family all use and love the products. I am very excited for it to be delivered!”
“Brittany was very helpful and gave my group a walkthrough of the store and showed off all the mattresses, and she showed why tempur pedic was better than the competition!”
“The two gentlemen in the store were amazing. I did a lot of research before stepping in the store so I had a lot of queations. They answered everyone and yes we made the purchase.”
“Status: Just DeliveredThis review is strictly about the sales and delivery team - not the durability of the furniture or any warranty/worry no more claims.We had an amazing experience purchasing this couch. It was so nice being able to go into the store and test out the couches - there are very very few showrooms like this anymore. I am not the type to risk making such a big purchase online based on reviews and some swatches. The sales team on-site were helpful and informative, but not pushy. We had a smaller than normal space to work with, and they showed us several options that would work. Ultimately we decided to go with a customizable sectional which made our delivery a little longer than we had hoped, but we understood why that was the case.There was a moment of panic where the delivery date was listed as being postponed, but it ended up coming on time. It seems like the sales people aren't really set up for success and there is a bit of miscommunication internally. With all that being said, our sales person, Peggy, was amazing and continued to keep us updated on the status of our couch.Delivery was quick and seamless. The gentlemen that delivered the couch were kind and professional. The white glover service was worth the additional fees - they unpackaged the couch and removed all shipping materials from the property.I will update the review if we have any issues, but as of right now I could not be happier about this purchase!”
“Stopped in 8/4/24 to look at furniture. Was greeted upon entry. Wasnt expecting to buy a new furniture set, but the staff at the store was friendly and helpful ensuring all needs were met. When I checked out to pay, the manager worked hard to give the most months for financing on the Ashley cc which was great. Was also gifted the option to select a gift after purchase based on the amount of $ spent. This was a nice gesture. Delivery updates were seemless and I was updated throughout the process. The delivery men were friendly and quick. Was overall a great experience. Anyone looking for furniture, I would say definitely check out Ashley in Mason. They currently have great deals going on because they are relocating :).”
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“Can NOT brag enough about my experience at the Fields Ertel Store. Clean, pleasant workers, never feel bombarded as you do at other stores. You can look, walk around leisurely and not feel any pressure. I've gone twice now for different pieces and Dinara Kurmanova is the best. She's so good at picking different pieces, fabrics and colors that work with what you are looking for. Highly HIGHLY recommend this company.”