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“Debbie was fantastic! So patient with all of our questions and listened to what we needed in our new mattress! Highly recommend after a disastrous experience at another retailer.”
“I was warmly welcomed in the store as I entered. I am very pleased the way I was treated by the employees. I'm glad that this store run very professionally by the employees. Thank you”
“Awesome experience! Couldn’t be happier with the service, hospitality, and over all care he gave our mattress buying experience. Would give more than five stars if I could!”
“Brady was incredibly helpful, striking the perfect balance between professionalism and friendliness. He was attentive, informative, and never pushy, making the experience enjoyable and stress-free!”
“I was shown a lot of options and figured out a solution for me specifically, and I got a really nice deal on everything with the black Friday sales, I have a 10 year warranty on everything and it's 0% interest, it's rather nice!”
“A couple of months ago I purchased a mattress and had a few quality issues, and I want to give a huge thank-you to Brad for his exceptional service. He was patient, professional, and incredibly thorough in helping me resolve everything.
With the Black Friday sale starting, I asked about a price match since I was told there was a policy when I originally bought the mattress. Despite how busy the store was, Brad processed the price adjustment quickly and without any hassle.
I’m so grateful for his help and highly recommend working with him at Mattress Firm in south Lebanon location.”
“My wife & I came in to test out mattresses, and we left with such a great one! Alexander helped us to find the perfect fit by giving us expert knowledge about each option, and specific recommendations based on our sleeping habits. Would highly recommend!!!”
“I did have to blind side to turn around, but there was plenty of room. Was late for pickup because of the previous receiver, but they took me right away and loaded fast.”
10AM - 8PM
12030 Montgomery Rd, Cincinnati
Mattress Stores
“Customer Service is great. No pushy salespeople. Great flex steel furniture. We love our new furniture. Best furniture store in Cincinnati. Try them out and you will agree”
“Big Red is excellent, we've purchased two dishwashers, a window ac unit, and a range. All four purchases went seamlessly and we haven't had a bad experience. Staff was very helpful and knowledgeable.”
10AM - 8PM
7906 Montgomery Rd, Cincinnati
Mattress Stores
“I originally placed an order online for a new mattress and base. We received the mattress rather quickly but never received the base.
After numerous calls to customer service and other locations I was losing hope, but that all changed when I called the Kenwood location. The sale associate (Taylor) was extremely helpful and resolved our issue with in a matters of minutes! We are FINALLY going to receive the base we have been waiting.
I highly recommend the Kenwood location!!”
“Alex and Richie were super friendly and did a great job helping me try out different mattresses to fit my sleep needs. Pretty much any issue I had with my sleeping habits were addressed and each mattress I tried got better and better. Thanks guys!”
“I visited every furniture store in the tri-state before I decided to purchase from this location. I was able to receive great customer care, the delivery went well. I couldn't ask for anything more!”
“David was a Great help! We knew which mattress we wanted, but he gave us a Ton of info we didn't know. He helped arrange a timely pickup and explained beat practices for cleaning and care we didn't know about!”
“Very pleased with our purchase. The salesman David was very knowledgeable about the type of mattress would be best for us. The best part is their delivery time window! It allows you to track the truck and see what stop the truck is currently at. It is that accurate. Plus Chris and Hayward were very professional and I was back working within 13 minutes. From arrival to setup, top notch!”
“The salesman at the store was very helpful, courteous and knowledgeable about the different mattresses. Excellent service!
The delivery service was also excellent- Jorge who delivered and took away the old mattress and box springs was very professional and respectful. Thank you!”
“Theresa was excellent to work with! We went in to just try out some of the mattresses not expecting to purchase one, but we ended up jumping at a 50% off deal (and got some amazing pillows). Theresa was not pushy and was very kind, patient, and explained everything in detail. She also clearly stands by the product as she and her family all use and love the products. I am very excited for it to be delivered!”
“Store’s employees were inviting and not pushy. Asked the right questions and aided me to a mattress that fitted my body’s needs. Didn’t expect myself to purchase one the day I entered, but I’m glad I did because a new mattress is something exciting! Plus, I’m praying that this resolves some of my back pain. Sleep number is a must because it’s adjustable to what comforts you the best. Best part? It thinks for you and knows your body better than you lol.”
“Lilli was phenomenal! She was so helpful and made this process so easy and convenient. If you’re in the Ohio area stop by Ashley Furniture and ask for Lilli she’s the best!!!”
“We had the best experience purchasing our new couch with Rand! We spent two days going to the store to decide on the color and exact combination. Rand helped us to decide by moving the display couch pieces over and over! Shipping wasn't overnight, but if you are buying a custom piece, down to the fabric, they do need time to make it and send it. Truly a wonderful experience!!”
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“Can NOT brag enough about my experience at the Fields Ertel Store. Clean, pleasant workers, never feel bombarded as you do at other stores. You can look, walk around leisurely and not feel any pressure. I've gone twice now for different pieces and Dinara Kurmanova is the best. She's so good at picking different pieces, fabrics and colors that work with what you are looking for. Highly HIGHLY recommend this company.”