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October 2024 by Dawn Sarvak
I'm not sure what happened honestly. This place *used* to be quick and efficient. Now you try and call and it'll ring 40 times before someone finally answers the phone. Many times you'll get hung up on without even a "Hello." When the automated line continues to tell you that your prescription is "still not in stock and has been ordered and will be filled by the end of the day" but you've called several days in a row and still getting this message, you want to actually talk to someone...and the answer they give is "yeah, we ordered this, but the delivery guy hasn't come yet." Now at this point in time we're out of the medication *that we need* and you're operating on "Yeah, we're crossing our fingers that the delivery guy shows up...sorry." Mr. Pharmacist, it is literally YOUR JOB to make sure your shelves are consistently STOCKED with necessary medication. If I constantly passed the buck and gave my manager such an excuse, I wouldn't be working. Literally how on earth do you still hold this job if you cannot do something as simple as to order medications on time, order the right amount of medications, and make sure your staff answer the phones in a timely manner. Does Kroger even know that this pharmacy has the worst reviews ever and what are they doing about this???
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March 2024 by Madison Rubel
This pharmacy rarely has anything ready, even when you cap ahead. They’ll say I’m not seeing anything for you. Really…because I literally called last week. The drive thru takes forever. I got in line with only two cars in front of me waited 15 minutes the first one was still at the window.
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October 2023 by timothy dennison
Always a long line and understaffed
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April 2023 by Maddie F.
The lady at the customer service desk Judy isnt very customer service-y. I walk up to her and it already seemed to have inconvenienced her. then she is looking through my receipt claiming she can't find the item to circle it and said it in a tone that made me feel like it was my fault - like i had never bought them in the first place. I told her the price and what it would be listed under and she didnt respond so i asked if she had checked the bottom because i had it folded in half and she was like "YOU WATCHED ME CHECK IT DUH ITS NOT HERE". who knows what wouldve happened after that if she didnt then look down and say oh there it is. then she didnt even refund me for the second item so I asked if she wasnt able to. again, "YEAH I DID DID YOU NOT LOOK?" and scoffed at me. she hadn't. so dont act like I'm wrong before you even hear my perspective Judy. On top of that she wasn't very pleasant to the shy new employee that had just arrived for his shift and I wouldn't be surprised if he doesn't last long poor thing.
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March 2023 by Marcy Newberry
They said they’d have my meds ready by 12 and when I got here they told me they’d have to talk to my doctor before they even filled it and didn’t notify me about this. Once they talked to my doctor they said it would be another hour. I’m extremely frustrated and will not be using this pharmacy again because of their basic lack of communication.
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March 2023 by Dcman 937
I choose a time for a medicine to be filled and it's never ready at that time, they hardly ever have the drive thru window open. One of them flung my medicine on the counter and said "there you go" and didn't say you're welcome when I said thank you.
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January 2023 by Nancy G.
Love this location, it is ALWAYS spotless and the BEST produce section every single day! The staff here are pretty great too.
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October 2022 by Cat Simko-Smith
Prescription promised EOD Weds. went in Thursday. Waited in line for 20 minutes during which time ONE person was waited on. There were 11 in front of me. Got out of line. Shopped for 20 mins. Went back to look. SAME LINE. Left. Returned mid afternoon Friday because I HAD to have the script that day. Was 8th in line. Waited 27 minutes (yes, I timed it). Got to counter...they had one of two ready, not the one I needed, could I give the 30 minutes? Shopped for random items for 30 minutes. Stood in line for 30 minutes. Prescription not ready. She took 5 customers then scrambled to get it ready. calls my name and waives me to the front of the line, the NEXT customer chewed ME out for "cutting", and checked me out. Went out to, opened Prescription to find 1 pill pack, not 3 as was indicated and was charged for. Went back in waited 20 minutes in line. When I got to the front and told her that I'd been charged for 84 pills but only received 28. She literally snapped at me said fine I will take care of that RIGHT NOW for you...sarcastically. The other customers kinda gasped, and I turned and said, I thought I was kinda nice about that, EVENTHOUGH I was frustrated AF. she more ore less stapled the bag and tossed them across the counter at me. I went across the street to walgreens. Verified that they accept my new insurance which is why I stopped going to CVS. They took all my prescription numbers from the two that I had just filled and told me in 75 days to call them and they'll call Kroger and get the prescriptions. It was pretty satisfying. And that part took 5 minutes.
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October 2022 by Don Steffen
Absolutely horrifying, loosing precipitations , always out of your meds, always understaffed... DO NO USE !!
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October 2022 by awjarrells
My family switched to Walgreens across the street due to the mess that this location has become. Drive-through is closed, and there is ALWAYS a wait…
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October 2022 by Joe Kane
Messed up my pick up order but it was quickly corrected to my satisfaction. Thank you
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October 2022 by Jon Moeller
Go to any other pharmacy besides this one. You wait in line for around an hour to pick up your "ready" prescription and it's not ready. This has occurred more than once. They should be embarrassed of this service.
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October 2022 by Ben Mitchum
If you’re looking for awful wait times to fill common medications, terribly impolite staff, regular outages of lifesaving drugs like insulin and amoxicillin, and automated notification systems that don’t work, you’ve come to the right place!
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October 2022 by Alistair Bates
yeah, what all the other 1 star reviews say. whomever is supposed to be in charge of this pharmacy needs to find a job they can actually do.
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October 2022 by Dalas Brengman
Do yourself a favor and go to a different pharmacy.
