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November 2023 by Jen Wilson
Clean bay. Easy to use. Price seems fair.
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October 2023 by Mike Hardin
Nice location.The Auto Drive Thru. Missed 2 sections on hood, and back tailgate on my Explorer. Will use Self Clean next time
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October 2023 by Sue Oliver
Had bugs from a trip on front of car, most still there after $10 wash
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June 2023 by Dale Matthis
I generally have a good experience with this facility, but the quick fix is only good if you need the dust knocked off as it left plenty of residue. The higher priced wash is much better.
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April 2023 by Henry Jeynes
The self serve wash is kind of expensive for what it is, but not bad. By the way, the "spotless rinse" isn't a gimmick. The high pressure rinse will leave spots.
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April 2023 by Todd Estep
Used the change machine that would only give you dollars back for change , put in a 5 an it gave me 2 dollars back. Its 3$ to active the sprayer so wasnt able to wash my car.
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March 2023 by Tricia B.
I loved when Carriage House first opened this new automatic car wash. The location is super convenient and the wash tunnel seems to do a better job than most car washes I've been to however, everything else has been a total disappointment. I signed up for monthly unlimited based on the fact that you would then have free use of vacuum. I could never figure out how to use the free vacuum so always paid additional $2 on every visit then after 3 months I finally am informed that the vacuum is only included in the 2 most expensive wash packages. (Fine print which has since been updated for customers, oh well for me). So I upgrade to one of the 2 higher monthly unlimited packages and guess what??? Still , No Free Vacuum! Are you kidding me? I have contacted so many times about this and receive a few paragraphs with vague instructions on how to activate your free use of the vacuums without having to eventually give up and feed in another $2. Unlike most people I am more concerned with how the inside of my car looks bc I'm in it nearly every day! Just so frustrating and if the wash tunnel isn't reading your plate correctly at night good luck trying to back out of the curved entrance without tearing up your tires and rims with curb rash. Yet, I still pay monthly, hoping for a miracle I guess. Thinks it's past time to cancel. Oh, I forgot one thing. When I first signed up I asked about the 1st month for 50% off and they said "no, we don't do that" so, ok but you pounded me with text messages for 12 weeks leading up to Christmas offering the same promotion to anyone I would purchase another membership for! Just not cool.
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March 2023 by Mike McCann
I used to like Carriage House CW. But last 2 visits were bad experiences. First vist, Carriage House car wash (stand alone location, BHG Rd) left a lot of dirt on my car doors and trunk. I had to manually wipe down my car myself with a towel. Very disappointed. No one working there, not even on the weekend.. Second visit, I tried the Carriage House at the UDF just 2 doors down with my other car. Paid at the pump, then could not enter code at the car wash. The screen was about impossible to read due to light screen and plexiglass sun glare. The machine just didn't have an obvious option to enter the code. I had to pay for another wash since code at machine wouldn't work and I was holding up a line of cars and no backing up. 2 people behind me tried to help me and couldn't figure it out either. UDF clerk can't help since they don't owe the car wash. I called Carriage House twice to get refunds. Got live person once. Sent me to someone's voicemail both calls. I never got a return call and its been over 3+ weeks. I found a perfect fix.. There's a new Mike's car wash on Rt28/I-275 that have humans working there and I got a great wash. Buy Mike's car wash at Kroger's pump maybe save $$.
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January 2023 by timothy dennison
Used to be good. Now the equipment is dated, wash times are short and mud everywhere
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October 2022 by Jade Bowman
Washes are a little expensive. I like the fact that they will supply towels and cleaners.
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August 2022 by Diana Mcclain
This is the best car wash I have ever been to, you can actually tell you just got it washed
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July 2022 by Kevin Gray
Does a good job for an automated wash. Staff was friendly and attentive. Like the belt vs the usual locking your front tire in and moving car along that way. Will use in the future.
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April 2022 by Kendric McCloud
The one on River Rd at UDF is really worth it haven't been in a car wash like that in a very long time will go again
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March 2022 by Andi W.
This car wash is a joke! This is the second time that it has ripped me off today it was only for a dollar but it literally told me it couldn't give me any change and then when it printed my receipt so that I could show that it ripped me off it gave me a blank piece of paper! Never again.
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March 2022 by Anna S
Love the wash at the Branch Hill UDF and Mariemont, we had some issues with it not reading out license plate but come to find out we had entered it wrong. Rick at the Mariemont location was great to deal with and got it all fixed for us. Also paid because it wasn't reading our plate and they immediately refunded the money, FANTASTIC service! Oh, and the wash does a much better job than the other places including the one that starts with M. Never leaves dirt and actually uses enough water to rinse all of the soap off, which was the problem at the place we use to use. Glad to have the membership and plan to add other cars as well.