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August 2023 by Mark Mullis
Worst experience ever. Chuck that works there is not very good. He was late when I picked up and when I dropped off. Also some how my receipt says I drop off in a different location and they charged my two extra days. But I handed the key to chuck in the office. Oil change light was on, tire light was on. I was told it was ok but had to put air in the tire 3 times.
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July 2023 by Sherri McGeorge
The car wasn't ready when we arrived. We had to wait about 30 minutes. Then the car was dirty. The guy said he had just gotten it back, which he has no control over. But we liked the car and there weren't any mechanical issues. I think there should be more than 1 guy working there though. He can only do so much alone.
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July 2023 by Sam Boehm
Worst experience I've ever had renting a car. The guy that called him self the manager was extremely awkward and weird. Literally made my girlfriend and I feel so uncomfortable. He was not a people person at all and asked super weird questions. I will never rent a car from these people again
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May 2023 by Bart Simpson
Small office, no available restroom. Guy was nice. Better off just renting online
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April 2023 by Steve Weimar
Our car was ready at pick up and the staff was professional and answered all of our questions.
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September 2022 by AlisHmc
TERRIBLE TERRIBLE TERRIBLEMy husband and I planned our trip to Chicago and we booked a car to pick up from this location .When my husband arrived , they told us the car is not available and it’s been a week since they don’t have cats at this location . They didn’t spend any effort to help and even couldn’t help to rent a car from different location .Literally they just sit there and do nothing and get money for it .Can you imagine your plans ruined because of the car rent ?They told my husband to go to the airport for car rent and he checked online what car available there and there was nothing . Thanks god he didn’t listen to them and checked before going to another location .
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June 2022 by MG G
This location never opens on time. It accepts your reservation as early as 8 am but good luck in finding this location open earlier than 9 AM. Also, they give you dirty cars (unwashed) and with gas tanks unfilled. Lastly, you can never speak with someone from this office, it always defaults to their global customer service line, so don't recommend renting form this Avis locations
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July 2021 by R Allendorf
Do not use! I reserved a SUV 2 months prior to my planned trip. I confirmed the appointment both 2 weeks and 3 days before I was supposed to pick up the vehicle. They called THE NIGHT BEFORE pick up and said no car would be available and offered no help with the situation. Save yourself from a similar experience and go with another rental company.
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March 2021 by Brandi Bryant
If I could rate zero I would. My reservation was at 5:30. Employee was late getting back to the store, and my reservation for the car wasn't there. *also make sure you read the fine print.
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December 2020 by Corey West
This location is terrible, many friends and my self have been screwed by this clown!! Avis is great this guy and location is the most unreliable, not caring person. Rent with Avis just not this guy!! If you rent from him and he fails you don’t say you were not told!
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October 2020 by C Zierden
Chuck was so helpful and kind, when returning the car I felt that I had left my flip-flops in a little cubby hole area under the console. I called and asked him to look , he went out twice and looked the entire van over ,only for me to find them . He could have sounded completely irritated with me but instead said oh good I'm happy you found them ? I recommend this place truly because of Chuck!!
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August 2020 by Kelley Niehaus
Great experience renting from this location. They aren't pushy like the airport and had the vehicle ready when promised. Chuck was very courteous and helpful in getting me the best rate for our vacation. Would definitely rent from this location again vs having to go to the airport and wait in long lines.
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July 2020 by the bo show
Chuck was so helpful and kind, when returning the car I felt that I had left my flip-flops in a little cubby hole area under the console. I called and asked him to look , he went out twice and looked the entire van over ,only for me to find them . He could have sounded completely irritated with me but instead said oh good I'm happy you found them ? I recommend this place truly because of Chuck!!
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December 2019 by Scott Plummer
Well my son rented a car from avis to come home for xmas they told him car was 80 dollars and charged him 240 dollar for 8 hours wow that military discount then they wiped his bank account bye taking his last 180 dollars for mileage witch I payed as I'm his father and said we made a mistake and will return your money in several days he has no money till the 1st now avis you suck and I'm going to the news channels in Cincinnati ohio to let the public know how much of a RIP off company they are
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October 2019 by Colin Medley
Ken was tremendous! He worked with me when I was in a major pinch! Thanks for all your help