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November 2023 by Kelley Day
Becky and crew have always been spot on with our ongoing pool maintenance/openings/closings. They've helped us figure out some of the trickier challenges that come with an 8 year old pool.
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November 2023 by K B
Jon and Becky just closed our pool down for the winter. They were professional, efficient and fun to talk to. They were friendly and felt like family.Service: Winterization
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September 2023 by Anthony C.
They. Have been building a pool for over 7 weeks in the yard behind mine. The worker cuss, they leave garbage stacked up. They trespassed with sand,sludge, mud coming over a 6 foot area of rock bed. A man identified himself as pool builder said it was his fault and he would fix it. I am still waiting for him to put the new rocks down. But even worse they have filled the pool and not put a temporary safety fence around it. A child could easily fall in as there are many children and some cut thru the area close to the pool. It is hard to believe this company would not take a simple safety measure
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September 2023 by Leslie Rhoads
Best company and employees!!! They put my pool in eight years ago did an outstanding job. I needed a new liner because of a storm nothing to do with them. They came in with A new liner in it looks like a brand new pool.
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September 2023 by graham motley
Amazingly poor service, communication, or basic knowledge of how to help someone with their pool needs.Service: Swimming pool summerization
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July 2023 by Sean M.
We had a wonderful experience with Aquarian. Jim, Tyler, Darren, Becky, and the whole crew were amazing to work with. The entire installation took exactly 30 days from breaking ground to pool school. They were on time and on schedule during the entire process. Jim, Tyler, and Darren were so patient with all my newbie, dumb, and repetitive questions. The longest wait was for Latham to actually get the shell built and delivered. Jim was an amazing advocate for us with Latham in pushing them to deliver for us. Once we got the delivery date, everything flew. My kiddos were swimming in a crystal clear pool 48 hours after the shell was put in the ground. I highly recommend Aquarian to anyone that asks about our experience!
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July 2023 by Joey Alexander
We are in process as we speak. The jury is still out. I'll report back in a couple of weeks.UPDATE:We are still in process. There is just so much to report on. I'll follow up when we are complete. I am lowering my review to 3 stars from 5 per how things have went so far.
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July 2023 by Tim Hughes
I buy supplies thereGreat people and great service Every time.
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June 2023 by Shylo Peacock
Cannot believe this place is a actually called a businessThey sent a kid to look at our yard for a new pool he had no idea what he was doing and was told to leave and we called and was told someone else was coming over 3 weeks later no show!! Looking forward to our new pool with a different company!!
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May 2023 by Rachel Sneed
This is the worst company I have ever worked with. In the spring of 2022 Jim guaranteed our pool would be installed and ready to swim by Memorial Day 2023. They never contacted us again and we had to call spring 2023. They started construction on the “2week project” at the end of June and were not finished until October. There were minimal rain delays. Jim’s son is the “excavator”. Basically a big boy driving a toy as he didn’t know the basics of digging a hole or grading. Excuse, lie, and minimal contact later they closed the pool. We wanted then to open it this year for fear something would be wrong (pump already replaced twice etc). They came today and for the bargain price of $300 one man took the cover off, put the ladder back on, and put in 2 bottles of shock. Barely an hours work. When asked was told we have to do all the cleaning skimming etc and any additional chemical input unless we wanted to pay additional cleaning fees. WORST company ever and completely unethical owner and salesmanServices: Inground pool installation
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May 2023 by Dorothy H
I'm going to give them a 3 since we didn't do business to stay neutral. I can always update my rating if we do. Google showed they were a pool supply store open on Sunday til 4pm. I called got an answering machine to leave a message it had no hrs of operation on the message. I didn't know if they were busy or closed. I took a chance and drove there. They were closed but there was a pallet of chlorine out front. I wasn't sure what else they sell or if they even sell supply's to the public. One thing says they are contractors yet they come up as a supply store & open on Sundays on Google. They need to add hrs of operation on their answering machine and update their info on the internet.
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March 2023 by Jen G.
Before we handed over our down payment, I stressed that communication is very important to me. I asked them to not take the job if they couldn't communicate. They took the check and job. They then did everything in their power to Not Communicate. Being this bad at communication takes work! We had multiple conversations with Jim, then the next conversation the story would change or he would never respond when a date came and went. While filling out our HOA App, Jim told me 3-4 weeks for install from time of Delivery. Our July delivery was in Sept and the pool sat in our yard for quite some time before digging began. We were bumped on digging because our Ops Manager said he was never told the dirt was leaving the site. He had no place to take it. 10 weeks later our pool was done, but never cleaned to swimmable condition. We had to ban the Construction Manager from our yard for asking us to leave work to meet him multiple times then not showing up , trying to flood our basement by saying we didn't need to connect the backwash hose at all, and turning on/leaving on our heater without telling us. Our pool school was lacking - the Tech had never seen our mechanics and we have no idea how to run it when the pool opens in the spring. Not to mention he was 30 minutes late for our pool school then seem bothered to show us anything. If you use them - get absolutely everything in writing. Like when you say you will take down the fence and they say no we don't need it to come down - get that in writing or they will come in with hammers and destroy your fence that they said you didn't need to carefully take down. In a time of delays and unknowns, we gave Aquarian every chance to be the pool company that communicated and did the best they could in the current economy, we wanted them to be the ones who tried their best to come out ahead. We knew it was going to be a long process and some of it out of their control, which is why we only asked for communication - a simple and inexpensive ask. Due to all of this, I would not recommend Aquarian, but I do hope they learn that communication is key in this world. I will highly recommend the contracted concrete company and the electrician, both went out of their way on customer service!
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February 2023 by J G
Before we handed over our down payment, I stressed that communication is very important to me. I asked them to not take the job if they couldn’t communicate. They took the check and job. They then did everything in their power to Not Communicate. Being this bad at communication takes work! We had multiple conversations with Jim, then the next conversation the story would change or he would never respond when a date came and went. While filling out our HOA App, Jim told me 3-4 weeks for install from time of Delivery. Our July delivery was in Sept and the pool sat in our yard for quite some time before digging began. We were bumped on digging because our Ops Manager said he was never told the dirt was leaving the site. He had no place to take it. 10 weeks later our pool was done, but never cleaned to swimmable condition. We had to ban the Construction Manager from our yard for asking us to leave work to meet him multiple times then not showing up , trying to flood our basement by saying we didn't need to connect the backwash hose at all, and turning on/leaving on our heater without telling us. Our pool school was lacking – the Tech had never seen our mechanics and we have no idea how to run it when the pool opens in the spring. Not to mention he was 30 minutes late for our pool school then seem bothered to show us anything. If you use them – get absolutely everything in writing. Like when you say you will take down the fence and they say no we don’t need it to come down - get that in writing or they will come in with hammers and destroy your fence that they said you didn’t need to carefully take down. In a time of delays and unknowns, we gave Aquarian every chance to be the pool company that communicated and did the best they could in the current economy, we wanted them to be the ones who tried their best to come out ahead. We knew it was going to be a long process and some of it out of their control, which is why we only asked for communication – a simple and inexpensive ask. Due to all of this, I would not recommend Aquarian, but I do hope they learn that communication is key in this world.I will highly recommend the contracted concrete company and the electrician, both went out of their way on customer service!
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October 2022 by Kristy B.
We bought our hot tub here. They have been easy to work with; delivery was great. We've brought our water in for testing; always available for our questions. We are very happy with our purchase. (It is much more expensive all in after electricity and cement pad; we just bought at a time when things are costing more and we didn't research well enough the true all in cost- but that is completely separate from Aquarian and more of an FYI for those looking at purchasing a hot tub.
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September 2022 by C F
Aquarian installed our fiberglass Thursday sandal style pool in September 2020. Jim and the team are good people that work hard and are responsive. Overall we had a very good experience with Aquarian. We continue to use them for water testing and supplies.Services: Inground pool installation