Liberty Tax has received positive reviews from customers who appreciate the friendly and knowledgeable staff. Maria is highlighted for her helpfulness, especially for self-employed individuals, as she provided valuable information in both English and Spanish. Customers have also praised Mrs. Wright for her meticulous and prompt service over multiple years, ensuring hassle-free tax filings and direct deposit refunds. Bileeta is commended for her kindness and effective communication, making the tax preparation process simple and accommodating. Some reviews note that while filing fees have increased over the years, customers find the service worth the cost, especially with additional benefits like free city tax preparation through the Lorain Taxation Department. The office environment is described as clean and welcoming, contributing to an overall positive experience. Many customers express their intention to return for future tax filings, often bringing family members along.
