-
February 2024 by Amber Vajas
My previous review was great. We took our dog Mya up there, and it was a great experience. This time, we took my cat, Herbie up there to get fixed, and the whole experience was messed up. He was a new patient and had a check-up on Monday and castration on Tuesday. I wasn't going to be able to pay the full bill like I wanted, but I could put $100 down and the balance paid on that Thursday. I called the receptionist, and at first, they misquoted and said it was $231, then came back on the phone and said $311. I told her I could take care of it on Thursday, minus the $100 we'd pay today. She had me on hold and then asked the doctor, and they agreed on that arrangement. When my husband went up to pay, with the arrangement that was made less than an hour ago, they threatened to keep our animal next time unless he paid half. Then, they kept hassling him to pay half, neglecting the arrangement that they agreed to. This made the whole experience awkward and embarrassing for my husband because there were other people waiting in line. Next time an arrangement is made, they should note it in the chart and honor it. Also, apparently, this is a policy change from what it used to be; that should be something you tell your customers. I think it was mentioned in another post that the son took over the practice. Repeat business is what keeps businesses going, and customer service and reviews are big drivers of that. New ownership needs to remember that. Normally, I won't schedule appointments without money allocated for it, but we have a tight budget, and unplanned events happen.
-
January 2024 by Richard Moore
Since they aren't taking any new customers for 2024 how can ya rate them? Must be good I guess!
-
December 2023 by Steve Temple
Duncan family business used by all of my extended family. Gentle, kind staff & vets. Full service practice that did not push expensive procedures or medications as some vet clinics do. Told me exam did not indicate need for x-ray & successfully treated 11 day limp with anti-inflammatory pills. Recommended trying diphenhydramine (Benadryl) before buying prescription drugs for itching & it's 100% effective...@ only 4cents/tablet
-
October 2023 by Beth I.
We've been with this clinic for several years. They are a no nonsense, yet caring facility. Their prices are fabulous and our 6 animals are in the best health. We don't have trouble getting appointments either. Well done
-
June 2023 by Rachel Martin
A great place to take your fur babies if you’re looking for exceptional care. My family has been going to Litchfield for years. Our most recent visit was for my 11 year old cat. He’d been sick for a few days before I realized he wasn’t getting any better. I walked in and they took us with no hesitation. Dr. Jessie was very informative with care options. I had to make the ultimate choice to put him down. I was a total mess and Dr. Jessie and the staff were supportive and showed empathy. After his passing I received a card in the mail with thoughtful words. I’ve had not so great experiences with other vets. In my opinion Litchfield Veterinary Clinic is one of the top vets in the Medina area.
-
June 2023 by Timothy Wiley
This is a great local veterinary office where the doctors and staff have huge hearts and are always super helpful and accommodating. I don't know if their client list is full or not, but if you can get in here, your beloved pets will thank you! Another perk to this practice is that they understand we all have budgets to stay in and don't recommend things that aren't needed, and look for ways to help you save money on your visit.
-
June 2023 by Amanda H
We've been taking our animals to Litchfield Vet for years! They always take their time and are so gentle with our pets. You can tell they love what they do. Would recommend to anyone looking for a wonderful place to take their furry family members!
-
May 2023 by Tim Smith
Dr. Kyle is very compassionate and caring! I went back to get my lab reevaluated for a tumor on his leg. Prognosis is not good, but he is living his best life still!
-
May 2023 by Patricia Wilson
I am very impressed with Dr. Hennessy and the staff at Litchfield Veterinary Clinic. I was referred here by a former patient of Dr. Hennessy’s for alternative methods of pain management for my 9 year old Golden Retriever/Heeler Mix.I was so pleased and impressed by the treatment and care received on our first visit. She carefully went over every part of my dog, explaining as she went. She then recommended that we try a few sessions of Cold Laser Therapy for help managing the pain in my dog’s leg.Everything went so smoothly. I can already say that the procedure has been successful thus far! My dog is already back to normal use of her leg and increased energy. She hasn’t laid around at all in the past 24 hours outside of her usual sleep. The pain alleviation must be so great that she is less grumpy and reactive as she has been the past year or so.I am very impressed and will happily be returning for our next treatment in 3 weeks!This is such a great, affordable alternative to traditional methods. Well worth driving from Cleveland for treatment! Thank you again!
-
April 2023 by Loretta Kreiger
I love Litchfield Veterinary Clinic! We grew up going there, & I’ve been going there for over 50 years. All of the Dr.’s are so compassionate & caring & so knowledgeable! They are great & reasonably priced!
-
March 2023 by Patty Elkin
They are the most kind caring and compassionate people around. Their love for animals is so very obvious with how they treat them the the owners. Kudos to a great group of vet's and staff. I would recommend them to family and friends no DOUBT.
-
December 2022 by R3b3cca
We've been going to Litchfield Vet for some years, and have had good experiences and our pets love the staff. Sadly Friday we took our beloved 15 yr old Charlie to cross the rainbow bridge. Dr. Kyle and Nurse Carol were wonderful and compassionate. Both were very professional and showed my husband and I sympathy in one of the hardest times in our lives.We love this vet. 11/18/2022
-
November 2022 by Ann
We've been going to Litchfield Vet for some years, and have had good experiences and our pets love the staff. Sadly Friday we took our beloved 15 yr old Charlie to cross the rainbow bridge. Dr. Kyle and Nurse Carol were wonderful and compassionate. Both were very professional and showed my husband and I sympathy in one of the hardest times in our lives.We love this vet. 11/18/2022
-
November 2022 by russell o
We have been going here for years, the Vets and the staff are wonderful! We have always been happy with their service! We highly recommend them!!
-
October 2022 by Kristen Ed
Sad that they care about only money instead of helping the dogs. Have a standing balance but pay on it monthly and now they are being rude to us and not letting us get prescriptions for our dogs because we owe money but told we can pay it monthly. Been going there for 60 years now the son took over and wont help us unless we pay in full. I understand you did a service and need payed but we are paying it like you said we could now all of a sudden you wont help our animals because you want paid immediately. That's wrong when you say you can make payments and now to do this. It is also wrong when we tell you that we don't want one of the dogs to have a shot and then goes ahead and does it. Can't believe after being a loyal customer of 60 years you would do this to us.
