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March 2024 by Becky M
Expect to wait in line for an hour, akways busy. Service is great once you make it up to CS station.
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March 2024 by Ian Hemmelgarn
Terrible service , I will hopefully never be in an area that I am forced to use spectrum again .... Tried to call and cancel my service and the number they list online said I could pay a $9.99 cancellation fee and they would wipe away my last bill and then asked for my bank account information over the phone which luckily I refused to give them... then I went into the store to cancel it and they didn't offer any kind of a break on my bill even though I shut it off 15 days before my bill was due they still charged me the full amount .... And that was after me being a loyal customer for over two and a half years and never being late on a bill not one time. Offered zero break on the last bill If I could give them zero stars I would
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March 2024 by Mike Eberle
They get you in and out pretty quick.It's just sad that I've had to drive the 1 hour round trip twice in the last month to get faulty equipment of theirs replaced.
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February 2024 by Lester Zachrich
This place is 0 stars. Lima needs another location to split up what ur there for. Hour and half wait for nothing should be unacceptable to any company. Yet this is a constant. No matter what day or time u go in.
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February 2024 by Jaclyn Gamber
Slowest service ever. Stand in line for 2 hours to accomplish NOTHING. As a company that’s always this busy how they don’t have it figured out by now is silly. Only 2 people working. Ridiculous.
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February 2024 by Jackie Scalf
Waited in line forever and never got waited on! Ended up leaving!!
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February 2024 by Sean Sawmiller
This is by far the worst internet/customer experience I've ever dealt with when it comes to ISP's. I have only had my account open for 2 months and my bill has been double what it should be. I called in after the first month to get it fixed and was told my rate would drop to its correct rate. I initially went into Spectrum to get ONLY the 300mb download package for $49.99. However, I was charged over $100 in the first month because the representative who signed me up, signed me up for phone and TV when I explicitly said just internet. I was supposed to have my billing address changed over a phone call because that was also not input correctly by that same rep and it still has not been done. I even tried changing it though the Spectrum app and it still doesn't work. Fast forward to now, I am still being charged $89.99 for a plan that it advertised as $49.99 currently. I had done my research before choosing to go with Spectrum and I know that Spectrum offered a $49.99 plan, so why am I being overcharged a second time?? Not to mention I was forced to pay the bill that was over $100 because the rep was not able to change the bill since it was already generated but I still had over a week and half to pay. This ISP is a joke.Oh, and by viewing the other reviews that have been left here, it seems that the owners take a lot of pride in their business. Especially when they just copy and paste the same 2 messages as a response to a review LMAO. I'll go with another company that is actually worth the money
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February 2024 by Nicole Marie
I'm absolutely appalled at how my visit went. I drove 1 1/2 hours to be charged for a phone that they miraculously didn't have AFTER the payment and customer service sending me there. Then, I get to another spectrum store to find out that the store in Lima conveniently kept my license...common sense is not a common thing anymore....There is 0 communication between the stores and their customer service phone number. Just don't believe anything they say.
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February 2024 by Tyler Howard
Long wait in line every time. Waited 45 min just to return a router. Very inconvenient.
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February 2024 by Mark Newland
Staff and service was good.
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February 2024 by Dusty Rhoad
Once again another agent tells us I'm sorry our agent misinformed you but I can't help you. We were sent away with a new way to solve our problem without getting a resolution.
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February 2024 by Brian Wagner
I returned 1 box, and asked the guy at the counter if I needed a new Xumo for my other old box I had, it said it was fine, well, when they made the switch to the Xumo box, guess who's old box didn't work. Atleast a technician came out quick and replaced it.
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January 2024 by Anne Edwards
Oh dear Long long wait.... And... People cutting in line......
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December 2023 by Weller14
Absolute joke of a company. Payed one price for internet for an entire year and all of a sudden prices got raised, when I asked why I was told "my promotion" ended. Then proceeded to sit on the phone with them for over an hour and got no answers. Get Bent Spectrum.
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November 2023 by thischicSanity 7750
They have the worst customer service when you have to call their 611 for mobile service. I got 2 phones on my account had no problems till I upgraded both. Was supposed to have a deal for 1 line free with home phone service. Now they’re trying to charge me for 3 lines smh. Talked to 4 different people in support an not one of them got it right. So go to the store a the guy was rude an told me I had to call 611 . I said no I’ve done that with no help from them an he had the nerve to roll his eyes. So by then I was livid an said I’ll return the phones an go somewhere else. He had the nerve to say with an attitude your 14 days are up, I said this was supposed to be fixed on the 6th an it wasn’t. So some advice don’t get spectrum mobile service.
