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August 2024 by Andrew Clay
$90/month, and it struggles to keep up with a 480p video
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August 2024 by Jason Batdorf
Why sign in if they don't call you by the way you sign in?
Need a person just for equipment switch or drop off
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August 2024 by Jai Bob
Very rude representative. No smile, no help, Your request cannot be done, go home. That’s it. If you don’t like your job just resign and go to your wife. 08/06 6:50pm
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August 2024 by Jayde Wuest
I really wish you guys would learn your port in process. I work at another nearby carrier and I’m so tired when people switch to your carrier because they ALWAYS come back after they trade in their phone with our company TO YOU before you ask if they got their port information & then you send them to our location to fix it. If you did your job right then we wouldn’t run into this problem. Because when you can’t fix it guess where they go? Back to us! I’m not going to fix anymore of these problems from now on I’m going to make sure they know it’s your fault. When we get a new customer we take care of EVERYTHING for the customer. DO BETTER! I’m not even a customer and I’m annoyed!
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July 2024 by Jaden Hullinger
Bills increase as time goes on. If you are into playing games, spectrum will randomly disconnect for about 10 minutes at various times with no explanation or warning, so feel free to get it, but know that it's terrible. It's 2024 and we can't hold a steady connection.
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July 2024 by Michelle Morrisey
It's a darn shame when you go into their store. Not busy, nobody else there. We returned our cable boxes. Can't afford $270 a month for wifi and TV. Absolutely insane and half the time it puzzles, channels don't come in at all.
But we wanted to upgrade our phones. Lol of the 4 employees standing around and talking amongst themselves. We left. Very disappointed
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July 2024 by Jennifer Morris
After a rough day in general, and then with Straight Talk, Kyla got me situated and was super helpful. Thank you!
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July 2024 by Christine Fleischman
Two hours to switch out a phone - twenty seven people in line with TWO (2) people working on a busy Saturday morning!!! And then a very RUDE representative. Will be doing everything online and definitely NO REFERRALS….
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July 2024 by ANDRENA SMITH
We had a great experience at this location! Thank you Austin, your product knowledge and customer service skills are amazing! My husband and I scheduled an appointment online and we were assisted as soon as we came in the door ( the line was long). We came in to switch cell phone providers and possibly buy one phone. With Austin's assistance we switched to Spectrum Mobile, purchased two phones, and upgraded our home service as well. All around a great experience and we will be saving a total of $220.00 a month! Thank you Austin!
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July 2024 by Spencer Wannemacher
Honestly I don't need to go into detail, but I've had personal bad experiences and others that refuse to do business and would rather pay verizon more for wifi than to deal with them. If you end up doing business with them, good luck
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June 2024 by Terry & Darlene Tope
Not full service really only for internet service. Not phones. Phone issues I have been on my own trying to figure it out. Need to improve.
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May 2024 by Mary Gourd
Scott came out for a service call. He did an amazing job! He is as good as we've ever met. Fast, efficient and very professional. I would recommend him to anybody in Lima Ohio. Thank you Scott!
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May 2024 by Steve
Waited 2 hours for mobile phone issue only to find out they can't resolve it instore, it was 85° in the store w/people standing because no seating if your wait time exceeds 10 min then hire train more help,lastly they make it impossible to pay your bill outside of their website , everything about spectrum works against the customer,
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May 2024 by Mandi Mueller
I was in and out within 2 minutes and laughed and smiled the entire time. Thanks to the guy on the end who helped me. Thanks for making my sunny day even better!
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May 2024 by Austin Shellabarger
Useless and lies to you about the price to get you to sign up. Then says they can’t do anything in the store. What a joke
