Lima Auto Mall is known for its friendly and helpful staff, providing a pleasant and hassle-free experience when buying used vehicles. Customers appreciate the wide selection of cars and the genuine care shown by the team, including the sales, service, parts, and finance departments. The sales team works hard to meet customer needs, and the finance staff is patient and kind. Many customers highlight the responsive and honest service they receive, making Lima Auto Mall their preferred dealership. The service department is praised for its skilled work and consistent support over the years. However, some concerns about the service waiting area have been raised, with reports of staff sleeping on the floor or chairs, which could impact the overall experience. Despite this, overall, customers feel confident in the dealership's professionalism and customer service, recommending Lima Auto Mall for vehicle purchases and maintenance needs.
Great showroom staff, the service group are very pleasant to work with. Bought a used car here. Pleasant, no hassle buying experience. The Parts Department offers many OEM parts. Met with the body shop crew, and they were friendly.
July 2024
They figured out what was wrong with my car and got it fixed in a couple of days
July 2024
Great service!! Friendly personnel. Especially Dan Cherkas!
