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February 2024 by brainiac 5 5
Good banking services. Drive through ATM area little hard to reach.
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December 2023 by Reagan
I recently had a problem where my check was being held. After several times calling the customer service number and getting disconnected, no one was able to get the situation fixed. I went into this chase and spoke with Cassie and another wonderful lady up front regarding the issue. Cassie was so helpful and sweet, she explained everything to me and even called the customer service line and got it fixed for me!! She could've given me a phone number and sent me on my way. I really felt she went out of her way to help me and even with the frustrating situation with my check, I still give this chase 5+ stars just because of her kindness. Thanks again Cassie!!
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December 2023 by Adam Hayes
Absolutely the worst bank wouldn't recommend to anyone horrible customer service
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November 2023 by Craig Fruchey
So So Looks like they are closing the one in up town Lima
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September 2023 by Carla Miller
Great polite staff at Cable Rd branch. I've been with Chase for many years.
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September 2022 by dahliasmama77
So busy you get ignored.Terrible narrow drive thru lanes.Tore up my new tires and rims.I have to drive to Shawnee to avoid damage.
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December 2021 by Turbo Nutted
Good place to go and basically get told to screw off, horrible customer service. As always with Lima.
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May 2021 by Phillip Gonzales
went in here at a quarter to 5p. I needed a title notarized. takes about 5 minutes. the counter clerk said the person who could do it was busy and I had to reschedule for another day. I watched the "busy" person sit at her desk and promptly walk out at 5:00p on the dot. I even asked her before, how long it would take, and she said 5 minutes but was too busy to help. to sum it up, they could have helped me and my wife out instead of running out of the door. Very poor display of customer value. I will never bank with Chase due to this and my wife is now changing banks.
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October 2020 by steve carch
Been calling for two days and they don't answer the phone. Leave messages and they never return calls. Terrible customer service!
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July 2020 by Anony Mous
Does not answer phone!!! 1:30pm. 20 attempts.
Update .... They answered today. Excuse was they're all busy with customers. Then hire someone to answer the phone!!!
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May 2020 by Margo Miko
I would have given a 5 star but I have to buy a money order to deposit cash into my account when using my son or daughter. I find this ridiculous since it's a deposit not a withdrawal. Even when I give them my ATM card and DL ID from me. Plus they offer their own ID. Since I am disabled I am unable to go to the bank myself.
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February 2020 by R J
Does not answer phone!!! 1:30pm. 20 attempts. Update .... They answered today. Excuse was they're all busy with customers. Then hire someone to answer the phone!!!
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September 2019 by Joey Welling
They never pick up the phone
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March 2018 by Donovan Brotton
Drive thru is very slow
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January 2018 by Ashly Morales
I've only been with chase for a couple months. They have treated me very well. Great staff. Thank you
