-
August 2024 by Jean Meier
We are very pleased with Brianne
-
July 2024 by Josi VanSchoyck
Super friendly and helpful staff
-
February 2024 by Phyllis Proffitt
My Daughter was involved in an account that was not her fault. Allstate dropped the ball in a couple area’s.
After the accident the other drivers insurance contracted me. I gave them the info they need to take care of her claim. When we went to pick up the car they said we owed $500. I tried contacting my representative, no response. Call my branches office was told they would get that straightened out and get our money back. This ended up taking 4 weeks or so. During which time no one updated at anytime.
I than requested Satisfaction Guaranteed paper work and no response ever from anyone.
-
December 2023 by Showanda Bunch
I am writing this review to the best of my ability and without going all into the details specifics for my sister as she is ill and has been taken advantage of by this Allstate Agency. I want to express my extreme disappointment with the way my sister’s recent issue has been handled by Brianne Marshall. As my sister is still a long-standing customer, she had always appreciated the level of service provided by this Allstate Agency. However, when I found my sister in an unfair situation, the treatment that she received and the level of disrespect was far from satisfactory.Despite her and my efforts to resolve the issue, she has been given the runaround and the problem remains unresolved. I have now reached out to the Department of Insurance for the State of Ohio regarding this situation. This experience has left my sister feeling undervalued as a customer, and I am disheartened by the lack of attention given to her concerns. If I could give this Allstate Agency under a 0 I would. Please don’t take advantages of people with a lack of help.Brianne Marshall knows that, this is not right with the way she has been handling this matter. My sister has been stressed out to the point of making herself sick, and no one from this agency or the Allstate Company or Escalation Team (Carole), has reached out to my sister.I guess they think that, this matter would make my sister so sick that this matter would simply go away. NO!!I urge you to take immediate action to rectify this situation and restore my sister’s faith in your company. I believe that a resolution can still be achieved, by simply sending my sister’s funds to her.I also will be leaving a review with BBB.
-
September 2023 by Jonathan Martin
Great services
-
September 2023 by Greg Bradley
Was reasonable when I first got full coverage on my older truck, around $80-90/month...no tickets or claims since I've had the policy...am now up to almost $140/month...this is within 2 years
-
September 2023 by Josh Hale
My family has gotten insurance here for years. Always had a good experience. Would reccomend to anyone.
-
September 2023 by Karen Brown
Always attentive to my pets' needs.
-
May 2023 by Tami Schimmoeller
Very pleased with my experience! The agency is very knowledgeable and helpful.
-
May 2023 by Dave Dotson
Brianna works hard to give you the best service!!!
-
April 2023 by Sarah Lundy
Have a month old house claim, they gave us the run around and transferred us to different people. One said she would get a hold of the adjuster, put us on hold and transferred us to the 1-800 number. This office was not helpful. Horrible customer service, try any other company.
-
February 2023 by Richard
Brianne Marshall and others at Allstate has been very helpful and flexible each year when I do my insurance review.
-
February 2023 by Richard Marley
Brianne Marshall and others at Allstate has been very helpful and flexible each year when I do my insurance review.
-
November 2022 by Christina Craft
Brianne and her team go above and beyond to help us look out for our best interest and coverage!
-
September 2022 by Kenneth Owsley
Very nice people .
