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September 2023 by Katy Platten
Not a real bank
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March 2023 by Anthony Delimpo
Mike and Janelle are first class folks. Very personable, patient and knowledgeable. I’ve banked a lot of places in my life but my interaction with PNC at this branch has been above what you would expect!
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April 2022 by Tracia Loving
I have been a customer with PNC bank for several yrs. The customer service at this branch has really went down hill in the last couple months. The service before was excellent and you were greeted as if you were special. I had a very bad experience at this bank last month and in talking with my husband he did to with the same teller this month. After the bad experience my husband withdrew all of his money out of his saving’s account and open a new account with another bank. He found a bank that greeted him, teller smiled, and was very respectful. After the withdrawal only then, the manager wanted to make it right. It’s too late at that point. Also my encounter involved the manager as well, he ended the conversation with me by saying I can always use the ATM. This branch is no longer personal and waiting in a drive thru line for 30 minutes after they have your transaction is ridiculous. My apologies to all the other PNC banks that treat people with respect and quick turnaround times.
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July 2021 by Black Star
Worst customer service of any PNC branch. I have great experiences at every other PNC. If this were my only option I would’ve taken my money out years ago. Whoever runs this branch should be embarrassed.
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December 2019 by Austin
I’m glad I moved away where there are no PNCs and switched to another bank. Nothing but problems. Any time I traveled, within the US, they would shut down my card, including on a Sunday when I needed gas to get back from Chicago. If I didn’t have a friend spare me money I’d have been stranded. After calling when I went to NYC, they assured me if I was traveling within the US my card wouldn’t be shut down (HA!). I insisted they put a travel notice on my card anyways. Well I was driving to NYC, tried to fill up in Jersey and lo and behold, my card was denying the charge. After talking to someone to remove the hold, I was put on hold, and then they hung up on me. If I ever move back east to Indianapolis or Cincinnati or somewhere with PNC, I will avoid them like the plague. Credit unions are the way to go!
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October 2019 by Leanne Northcutt-Duman
I have to frequent this branch and ALWAYS have good service. I have never had a negative experience experience here.
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June 2018 by Marie Strong
Watch you statements. They forgot a couple 00 on my deposit and I caught months later. Aren't they suppose to balance out everyday? Hum...No loyalty at this bank. If your loan baloons they can just call it and threaten to foreclose. Really? Never late on a payment in 10 years. Terrible bank. Terrible! I
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June 2018 by david hauser
Great helpful people nice and know there stuff
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June 2018 by Vinh Ho
The worst customer service.
