Home Improvements near Liberty, OH

“Every single person that works there that passed me said hello with a smile and asked if I needed helped. When was the last time that happened in a retail store ?”

“We bought a cub cadet tractor on April 14th 2024, used it 4 times (we only have .75 acres), on June 28, 2024 it simply quit working. Called Tractor Supply to advise and get replacement. They informed me they have a 30 day return policy and refused to exchange, 30 day return policy on a riding lawn mower???? How many times does one cut their grass in 30 days!!! They told me to call manufacturer, ridiculous as they should exchange and deal with the manufacturer, but I called them it's $80 to send someone out to look at the tractor we JUST spent $3000 on!! DO NOT SHOP HERE, NO CUSTOMER SERVICE!!!
7/10/24- I would like to edit this review as Tractor Supply resolution Team contacted me and rectified this issue. I would like to especially thank Robin Fuller the DM, she reached out to me and within an hour arranged to have my Tractor exchanged the next day! I would also like to thank Christopher M , he also reached out to me and started the process of resolving this issue!! This has restored my faith that great Customer experience does exist and I will be a lifelong Tractor Supply Customer as it's very unusual these days to be heard as a customer!! Thank you so much!”

“Superior customer service, extremely helpful and knowledgeable. We ordered kitchen cabinets. There was one problem with the order and Tim was quick to help correct it and we cannot say enough about how amazing the whole process was ( purchase and correction). Everyone we encountered was extremely professional and helpful. Wonderful people!”

“Edit; people are a lot friendlier here now :)

I was at the Menards on 2015 Walmart Dr, Warren OH 44483. I was met with a rude customer service representative BETHANY
an older woman with blond highlights. I came in about a return or exchange on behalf of a stake light I had purchased from them but lost the box and receipt for it. She said she couldn't find the SKU and implied I did not purchase from there and that I was mistaken. I went to where I had bought the light from in the light area and found where it was sold, the SKU and sale price. She was too lazy to do her job and she just wanted me gone and out of the store so she wouldn't deal with me. When I went back to the customer service desk with the SKU information she came up to me and said "There is nothing I can do for you." When I told her I found the SKU she said "Well you're going to have to wait for me then". She was very rude and unprofessional, I ended up doing the return with a very nice girl named Emily with natural red hair. I spoke the the manager of this Menards and she said she will do more training. But I am appalled at how this woman treated me as if I was stupid and a nuisance. I would like for her to be fired because if that's how she is going to treat me that is how she treats other guests and if that's the case she should not be in customer service. I will continue to complain until she is fired.

DO NOT SHOP HERE UNTIL THEY HAVE CHANGED THEIR STAFF!!!”

“I love this store it's great for all your animal loving needs. It also carries country home decor, hardware and gardening supplies. The staff are very friendly and helpful. Tractor supply also has a rewards program with discounts email to you. The pricing is comparable to other competitors. If you just like to browse a store with all the modern country conveniences and newest pet supplies and toys this is your store.”

“Emily (supervisor), Kaitlyn (paint) and the 2 girls working in customer service (I didn’t get their names) tonight made my day. I had issues with color matching and getting the wrong colored paint and they went above and beyond to make it right. They were absolutely wonderful and understanding and took their time to help. Thank you girls for your kindness and hospitality, it really goes a long way.”

“Great customer service and actual cashiers!! Thank you for taking care of your customers!! We were very happy to have found such friendly and helpful staff, clean store and good prices on what we needed.”

“Lowes has just about everything imaginable for your home and garden. This location was very well stocked. If you want to have an award winning lawn and garden this summer, check them out.”

“April in the paint department helped me match a color that multiple people at different stores including this one failed to do. She knows how to use the machines in her department correctly and that saves your store thousands of dollars. She should get a raise ?”

“April in the paint department helped me match a color that multiple people at different stores including this one failed to do. She knows how to use the machines in her department correctly and that saves your store thousands of dollars. She should get a raise ?”

“Needed a couple bolts for a project. Their Billy selection was huge and I had no idea where to begin. It took me about 25 mins to find the bolts I needed, but nobody came over to give me a hand. I didn't know what size it was or the thread pitch I needed. If somebody would've pointed out the jig with all the standard and metric bolts I would've been in and out in about 2 minutes. After my bolt adventure, the cashier was super friendly. I'll be back to get more stuff from here.”