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November 2023 by Larry Coombs
I took my car for an oil change. Never met a nicer and professional staff. They actually care about the customer something a lot of companies don't care about anymore . That's from the manager to the techs. Great place and even better people.
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November 2023 by Bethany S.
The head manager was happy to apply the coupon I had when I was going to be charged $120 for an oil change. But, upon declining the replacement of air filters, he turned into a different person. He even said, "I wouldn't do you dirty while laughing passive aggressively." I would have most likely had the filters replaced if he didn't come off like a high pressured salesman. Yet, when I went to another service center, their price was $30 less, they remained professional and didn't try to upsell me. The whole experience left me wanting to get out the door and never wanting to return. And then, he pulled the front desk guy outside around the corner to coach him on how to upsell people. Needless to say, it felt dirty and it's why so many service locations develop bad reputations.
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November 2023 by Monique Vaughn
Always a wonderful experience here and Brandon is INCREDIBLE! Hands down he is top notch customer service and always makes you feel taken care of! I truly enjoy working with Tuffy for all my car service needs!Service: Oil change
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November 2023 by Helen Ongara
Thanks to Brandon and his team for taking care of my car. I went in thinking I needed wheel alignment and break pads. After Tuffy’s team tested my car it didn’t need alignment at all. I was sent a report of what exactly my car needed. My car is fixed and drives as new! Thanks Brandon and your team for helping me out!
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October 2023 by Amanda Johnson
I absolutely had the most AMAZING experience over the weekend. We had just left a baseball game down the street, came over to McDonalds. Low and behold got a flat tire in the McDonalds parking lot. Looked at the map and saw there was a Tuffy local. I limped the vehicle over to Tuffy. My family was in a absolute panic as we had a football game we needed to rush to that was an hour and 10 minutes away. I told them what happened, and they literally RACED to help my family. They didn't have tires so I had to go to the Midas next door to buy the tire. While I was purchasing the tire, Tuffy was already taking my tire off and getting ready for the new tire. Tuffy and Midas worked together and had me out in less than 30 minutes. The customer service was by far one of the best I've experienced. They didn't have to stop what they were doing to help us, but they did. We made it to the football game, and won! Everyone at the game knew about my flat because we were running behind. When I got there I told EVERYONE who would listen about that experience I had with Tuffy. Phenomenal Tech and Service Manager. Thank you for helping my family in our own little crisis.
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August 2023 by Terrance Castor
I have used this dealership multiple times over the last 2 years for both of my cars as well as my daughters car.I have been impressed with the staff, the quality of the service and the pricing.Brandon and his staff have been excellent at diagnosing problems. They have kept me informed throughout the process. I have found them to be honest and open. I have never been concerned about being taken advantage of.The technicians are experienced and knowledgeable. I feel confident in their ability to get figure out what the problem is and know how fix it.Brandon also makes sure I get his best pricing whether it a repair and services like oil change or new tires.I can confidently give this location my full endorsement.Services: Air & cabin filter replacement
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August 2023 by Sheila Newton
Brandon and the staff at Tuffy go above and beyond to help every time I bring my car in. They have done simple things like oil changes as well as more complicated repairs like replacing a clutch. Brandon is honest, caring and reliable. It is an incredible piece of mind knowing you are not being taken advantage of when you are in a difficult situation with a vehicle. This is my first stop anytime I need anything done or looked at with my car. I can’t say enough good things about this business!Services: Auto engine diagnostic
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July 2023 by Malik Iqbal
I visited the Tuffy Tire & Auto Service today to get the brakes checked on my Jeep Wrangler. The staff is very courteous and customer oriented. There is no charge to inspect the vehicle to provide a repair estimate. It took them at least 30 minutes to inspect the vehicle. After the inspection was completed, Store manager, Brandon came and informed me that my brakes were at 78% and didn’t need to be replaced. Based on my experience, most other shops would’ve told me that I needed to replace all brakes and rotors. I was so impressed with their service and admired the integrity with which they are serving their clients. Had a wonderful conversation with Brandon that only validated their concern for their customers and the quality of work they do at Tuffy. Great place for auto service, excellent staff and very honest. I highly recommend Tuffy Lewis Center. Thank you Brandon and everyone else at Tuffy Lewis Center.Service: Brakes
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July 2023 by Shane Schlemitz
Great experience! Needed a radiator fix on short notice before leaving town and Samuel took care of me and ensured I was back on the road within a day. Really appreciated all their help and professionalism. Great place, highly recommend.
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July 2023 by Chris Eisenman
Took my car in for an oil change and rear brake repair. They were fast and efficient. Really appreciate the friendly service from Brandon and the team. I recommend doing business with them.Services: Brakes
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June 2023 by Hannah Cohen
Today has been the second time my house hold has used Tuffys in Lewis Center in a year, and I cannot stress how amazing Brandon and his crew are. Service is fast, the team is reliable and I trust them with any and all car issues!! When they fix your car, they actually fix the issue, not just slap a band-aid over the issue!! I will never go anywhere else!! Thank you so much!!Service: Auto engine diagnostic
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June 2023 by Lauren Graves
Now as a girl, my dad and grandpa had both taught me to be stern and stand my ground in any place that involved my vehicle having work done, so I always expect the worst (mainly meaning I hate being treated like ins stupid about cars just because i am a woman). Well, I had to take my car in in for an alignment after I had some work done, the price was unbelievably fair here (I’m very much a penny pincher) and Sam was amazing. He was even able to let me know that I needed suspension work and some other really serious work. Sam was able to get me pointed in the right direction of my warranty through my dealership and I was able to get most of the work done quickly and covered with my deductible! I will ALWAYS come back to this location specifically and will ALWAYS ask for Sam. He is quick, polite, efficient and extremely knowledgeable. Don’t take your business for alignments or any other probable work they could do anywhere else. These guys (especially Sam) know what they are doing and treat you fairly.
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June 2023 by Lauren G.
Now as a girl, my dad and grandpa had both taught me to be stern and stand my ground in any place that involved my vehicle having work done, so I always expect the worst (mainly meaning I hate being treated like ins stupid about cars just because i am a woman). Well, I had to take my car in in for an alignment after I had some work done, the price was unbelievably fair here (I'm very much a penny pincher) and Sam was amazing. He was even able to let me know that I needed suspension work and some other really serious work. Sam was able to get me pointed in the right direction of my warranty through my dealership and I was able to get most of the work done quickly and covered with my deductible! I will ALWAYS come back to this location specifically and will ALWAYS ask for Sam. He is quick, polite, efficient and extremely knowledgeable. Don't take your business for alignments or any other probable work they could do anywhere else. These guys (especially Sam) know what they are doing and treat you fairly.
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June 2023 by Stacy C
Brought my vehicle in for an alignment after having some front end work done. Fast and friendly service. Very reasonably priced. The tech, Sam, also informed me of things he saw that would be needed replaced soon. I asked for a quote from them and he provided me with one. I will be bringing my car back for those repairs. Never once felt pressured to HAVE to get it done immediately and didn't feel bullied into making a decision today. I can't tell you how long it's been since I've felt valued and appreciated. Sam did both. Great job!
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June 2023 by Rick T.
Took my car in for an oil change and they quoted me for something else that was gonna cost me 2k. Ended up taking my car to a family friend the next day and said everything was fine and had no clue what they were talking about.
