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January 2024 by Tarra Yvonne
This is my third and last time purchasing anything in this store. I walked in and three men just looked at me and said nothing. 10 am in the morning. No greeting, no may I help you find something. Just looking stupid. I found what I needed and then a MAN walks in and they say " Hi sir, how can we help you?" So...they are capable of greeting customers and asking if they need help you just have to be a certain type of customer. Got it.
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October 2023 by Charles
Great, friendly service !!!
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July 2023 by Kevin Honaker
I needed rear struts for my car. Before coming in I looked online, and the website said 3 different brands were available at this location. The person at the counter quickly said they did not have any, and that the website was wrong. They did not offer to check if they had the parts. This was my first time into a NAPA store and probably my last.
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May 2023 by Aasim Soomro
I have a 2017 subaru impreza that needed new wipers. I go to Advanced Autoparts in powell and the gentleman was like, "Sorry you'll have to go to the dealership, they make a special version only."Clearly the guy didn't know what he was talking about because I've bought wipers before.When I. went to Napa, the gentleman there could see I needed helped, helped look up the correct size of the wipers, and helped me install them. This was a gentleman who was knowledgeable and helpful (around 12pm thursday 4/20).
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October 2022 by DeLarnce DeWitt
Not helpful trying to find a product that would work for my vehicle. Just needed steering wheel fluid for my car. Their computer referenced manufacture brand but the employee wouldn't even get out of their seat to assist and see what was available, poor customer service. Went to competitor and they found what I needed in less than a minute.
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August 2022 by Jack H
HOURS INCORRECT ON NAPA’S WEBSITE AND GOOGLE!!Writing a review on 8/22, the fact that hours changed 12/21 and Napa can’t be bothered to update their own website or Google in all that time shows a complete lack of respect for the customers time, will shop elsewhere after wasting a day waiting for promised parts.
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August 2022 by Mohammed Hassan
Always overpriced, that's the only genuine thing
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June 2022 by Mark Cameron
Closed on Sunday bad time to work on a car or truck.
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June 2022 by Penny Wohlstein
SUPER FRUSTRATED to check the closing time online, and see it was just confirmed 1 week ago, but when I get there, see a sign on the door that hours were changed LAST DECEMBER (2021!!) Thanks for making sure I couldn't possibly make it to another store actually open until 7 pm to get the part I needed tonight!! Fix your hours posted!!!Update: NAPA, thanks for the response.....how about FIX YOUR HOURS POSTED ON GOOGLE????
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January 2022 by Paul Risko
Excellent sales and service. This is my go to auto parts store in Lewis Center.
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July 2021 by Juergen Pum
Has the biggest vw stock
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June 2021 by Bryan M
Recently moved to the area and have been using this store. Everyone is knowledgable and courteous. Jim, the store manager, is great to work with.
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March 2021 by Charles Linville
Only business in the past year that I walked into and a employee, who's helping customers face to face, had zero signs of a mask on his body. Not on his chin, head, neck, etc.
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January 2021 by Mike Lehner
Always my go to place for automotive parts in the Polaris area. Great inventory.
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December 2020 by Mark Baller
Great staffing at work here quick and knowledgeable. Price's are a little higher than others but worth it for the ability to get the part quick and at one location and getting the right thing first time.
