-
February 2024 by Tom Lianez
Exceptional customer service and communication from start to finish. Flawless body work after a major collision. Hope I never need them but if I have to have body work done I want these guys
-
February 2024 by Kylie Wells
They recently repaired my vehicle after hitting a deer and they did a phenomenal job. My car looks great, customer service was great, they were quick and finished before the estimated date and gave updates along the way! Highly recommend
-
February 2024 by Hjorvarth
I’m pretty upset with my experience to be honest, I had my car in around the beginning of January, my car was in the shop for maybe 2-3 weeks.After a week of driving it my coworker told me the one tail light they replaced wasn’t functioning fully and on top of that any time it rains my trunk is leaking water into the trunk which is horrible and can cause more damage to the car considering there are electronics in the trunk as well as my hybrid battery. After calling in to let them know they said someone would reach out to me and no one did for two weeks until I called in today.My specialist who guided me through this Rick has done a good job and I’m sure none of this is his fault. But it would be nice if the team could do like a function check after working on the vehicles so customers like me and others don’t have to call back and waste their time.Overall I felt the customer service was good, but my overall experience has been horrible. I need my car everyday for work and various hobbies and my time is being absolutely wasted with their cavalier mistakes.Edit - changed to 5 stars because of ricks customer service and understanding. I really appreciate him and everything he does for his customers and the company he works for
-
February 2024 by Heather Rose
I had my car repaired by Crash Champions after a minor accident of my Jeep. The staff was very friendly and kept me up to date on the status of my repair daily. My car was even ready ahead of the estimated repair time.
-
February 2024 by Stephanie Jorgensen
Had my car for a month when it was supposed to be a week and were extremely rude at pick up. Told them I was stuck in the horrific traffic surrounding the place and would be there 10 minutes after close. The receptionist lied and said the computer would shut off and there was no way for her to check me out. I started sobbing because I couldn’t afford the deductible and my rental for another day. She finally went and got the mechanic. They asked me to take a customer service survey and I said no one should have to cry on the phone to get basic human decency. The mechanic belittled me for asking them to wait until payday (one week, they took a month) and followed me out to my car yelling at me. I was legit scared he was going to attack me.
-
November 2023 by ISAAC&YO
JOHN COLLINS is great, professional and very customer-oriented. I am very satisfied with the outstanding customer service experience I had. John was sending me updates of repairs each day, answering my questions. Being a gentleman. You can sense that he is deeply passionate about what he does. I highly recommend their services. 5 stars. The receptionist was very friendly and courteous, they are very efficient, my car is brand new again. Thank you Crash Champions team!!!
-
November 2023 by Jordan Fisher
John and the whole crew were outstanding, they replaced my rear bumper which only took 3.5 days and it looks really great. I have appraised a lot of cars in my career and their work is really spectacular, paint matches perfectly. The only small knock I have is the car I was given was so much different than my car, though I didn’t specify a preference so I would advise to state your preferred type of vehicle and perhaps they can accommodate. Not a huge deal though, overall I would absolutely go back and recommend friends and family.
-
November 2023 by Jennifer Parr
horrible service, left my car there for 3 weeks without any effort toward my claim! even ended up having a cracked windshield through the whole process, transferred my car to a better body shop. do not recommend
-
July 2023 by Tori
Hands down the best experience I’ve ever had with any sort of work being done on my car. Got into a pretty bad wreck around Thanksgiving, and 6 days later they had my car on their lot ready to start work, when other shops were estimating availability in early February!! In less than a month, and just in time for Christmas (with family all over the state and country, having a car is kind of important around then) I had my car back and was in constant communication with the shop every step of the way. Kenny, along with everyone else I had the pleasure of working with, was super knowledgeable, friendly, and quick to respond. They made a really scary and frustrating time in my life seem a lot more bearable, and I’m forever grateful for everything they’ve done for me.Services: Painting
-
July 2023 by JENNIFER COPPOLA
Customer service here is absolutely top notch. Angelia was absolutely amazing and even provided my kids with coloring books and stickers while we waited! The lady (I'm so sorry I didn't catch your name) that walked me around my car and explained next steps was also very informative and kind. I love that this is a one stop shop where I was even able to get my rental car! Thanks guys you rock!!
-
July 2023 by D B (Clyde)
People at this location are great. DO NOT USE THE CALL CENTER. They will frustrate you endlessly with incompetence. Deal with this office directly. They were absolutely great to work with. 10/10 would go here again if someone backed into my car. But hopefully just this once
-
July 2023 by vinay singh
I came to this shop for the repairs after an accident. They have changed my delivery dates multiple times. Even after delivered not tested properly. I had multiple issues.Never use this collision repair facility. This is the worst repair facility. I am down grading this repair facility feedback to 1 star because I don't have 0 star.Manager here even worst. He don't even bother to talk to the customer always hide behind somewhere.
-
June 2023 by JENNIFER Touville
Customer service here is absolutely top notch. Angelia was absolutely amazing and even provided my kids with coloring books and stickers while we waited! The lady (I'm so sorry I didn't catch your name) that walked me around my car and explained next steps was also very informative and kind. I love that this is a one stop shop where I was even able to get my rental car! Thanks guys you rock!!
-
February 2023 by Terron Howell
I was rear ended and had to have my vehicle repaired at Crash Champions. This was my first time utilizing them and I could not be more pleased with the result. As far as the vehicle, I now have it back operating just as great as it was prior to the accident. As far as the services they provided, it was a wonderful process in spite of the circumstances. They were prompt, courteous and professional the entire time and I had no doubt that my vehicle was in good hands. They were very communicative and responsive throughout and any question or concern I had was quickly answered and taken care of.Service: Body & Trim
-
February 2023 by Tim Quinn
From first contact to picking up my car, this place is a class act. Not only were the repairs done perfectly, but my car was ready 3 days earlier than originally expected. I was notified via text every step of the way. Tim, my estimator was very thorough and the front desk staff was professional, kind, and welcoming. If you (unfortunately) find yourselfin need of a bodyshop, make this place your first and only call.