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December 2023 by Amy Friedman-Smyers
UPS STORE makes it so easy to make returns. Great customer service.
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October 2023 by D
The lady with the black hair in the Lancaster Ohio location in the Plaza Shopping Center needs to learn some customer service skills and not be snippy with customers. After being there today and dealing with her rudeness I will do my business elsewhere.
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October 2023 by Laura Ann
This is for the 511 South High Street location where UPS trucks go to pick up their packages. I was looking into working for UPS and had the most unprofessional experience at this specific location where I was supposed to have a "Road Test." On their website, I was asked to pick a specific date and time to have a "Road Test" and picked a Monday at 9:30 a.m. It was noted that the "Road Tests" take about an hour, so I requested to go into work late. I showed up at the facility and wondered into the only open garage door along with another guy who had a Road test as well. We were given an address and date and time but no other clear instructions. Upon walking in, we were not greeted and pretty much had to find a spot to sit down. A lady eventually came out and asked for our drivers licenses so she could make a copy. Nothing more. She then came back out and stated, "The Road Tests are Tuesdays and Thursdays. You can come back tomorrow. There were three of us there at that time. When another man was asking her questions about the hours, the lady, with a matter of fact tone to her voice stated "well you know this position is only temporary?" In reality, the posting for the job said seasonal to possible full time. She offered no apologies or reasoning behind the mixup with the scheduling. None the less, I requested to go into work late and showed back up at the facility Tuesday. Again, there were four of us there, and one person was already out on the road test. We all were scheduled at 9:30, meaning we would have to wait around an hour for each other until it was our turn. One other guy had also shown up the day before and drove an hour to get there just to be told the same thing. This raised so many red flags about this company and specifically this location and the management. Many of us left due to all of the above. I called corporate and explained to them what had happened in detail, and they were apologetic, promising that it would never happen again. It most certainly won't because I will not be working for such a company.
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October 2023 by Vickie Reid
Store is very welcoming and is super at helping as well as answering any questions and giving suggestions to slove those little quirks that pop up love the lancaster Ohio store and give a big hand to the workers for all they do in helping and caring thanks everyone
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August 2023 by Branon Bibler
Needed to have a laptop overnighted for work. Called on a Sunday afternoon and spoke with Conner to setup delivery, make payment and choose a shipping category. Throughout our conversation, Conner was polite, attentive and thorough in all regards. He even went out of his way to email me a receipt of payment. The package arrived ahead of schedule, neatly wrapped and in perfect condition. Thank you, Conner, thank you UPS, for taking good care of a customer. Keep up the good work! Customer service is a dying industry, we need more people like you.
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June 2023 by Susan Hatcher
The staff at this location provide the best customer service in this town! Kind. Friendly and fast! I appreciate that♥️
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May 2023 by Craig Johnson
Average. They lose 4 stars because they know nobody can get mobile data inside the store, but don't allow public WiFi access. I will revise to 5 stars once the owner corrects this.
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May 2023 by Heather Serant
Went here with my Mom for a Notory and we was greet by the a lovely lady with black hair, she was so helpful and nice. 10/10 Customer Service.
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April 2023 by Misty Bojko
Arrived at 2:45 and doors were locked already even though it was supposed to be open until 3:00. Employees inside just looked at me when I knocked and then went back to what they were doing. As I was leaving, two other people with packages also tried the door with the same result.
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April 2023 by Heather Azbell
Went here with my Mom for a Notory and we was greet by the a lovely lady with black hair, she was so helpful and nice. 10/10 Customer Service.
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March 2023 by Weird Pxl
Had 2 packages delivered today through ups. One was a purse the other was prescription meds, the ups driver who delivered these packages never knocked or made it known that they were dropped off. My housemate I live with was lucky enough to hear a truck driving away and I went to check and they were right in the middle of the walkway to the door in plain view. I don't know why delivery drivers never knock anymore but it needs to become common practice again.
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March 2023 by Charles McGirr
They fax things here and I’ve never had any issues with shipping stuff
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October 2022 by Tamara Bartek
Just visited the Lancaster, OH UPS store. The clerk was the sweetest lady and so pleasant and helpful. She made my day better by her incredible attitude.
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September 2022 by Seán Barton
I had to return a defective laptop, and it needed to be sent via UPS. When I went into the store, I was warmly greeted by Hallie, one of two young ladies working there. There was minor confusion on printing the label, but that was entirely my fault and Hallie cleared it up fast. Mission accomplished! Hallie is a GREAT asset to the team at the UPS Store.
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August 2022 by Sean Patrick
I had to return a defective laptop, and it needed to be sent via UPS. When I went into the store, I was warmly greeted by Hallie, one of two young ladies working there. There was minor confusion on printing the label, but that was entirely my fault and Hallie cleared it up fast. Mission accomplished! Hallie is a GREAT asset to the team at the UPS Store.