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February 2024 by Meghan Fink
We had the worst experience with getting a truck this weekend. First I got a call a few days before that my pick up location change and mobile pick up. We get there and the worker said he does nothing with uhaul that I have to figure it all out myself. The truck was covered in snow and had to sit there for 30 minutes to get it cleaned off. Then get to our storage unit and the movers open up the back of the truck and someone had been living in there. Blankets, cigarettes, candles, food, needles and who knows what else was in there. It was so gross. Call Uhaul and got transferred to 6 different people one being a manager Evie who hung up on me after telling her what was going on. No one cared that we had movers and this truck looked like this. They then wanted me to drive the truck back to the location and drop it off and drive to another location to get a new truck. Mind you no idea if there were drugs and who knows what in the dirty truck. They said roadside could bring another truck but it would take 3-5 hours. We were paying movers by the hour and didn’t even get a new truck for 2 hours they were suppose to start moving which then cause us having to pay $200 more dollars for their time. This is such a disappointment we have used uhaul all the time and recommend them a lot but I will never use them again. This company has went downhill. Worst experience ever.
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April 2023 by George Custer
Simple dry storage.
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December 2022 by David Fields
Very clean and very easy to navigate with a large truck. A renter there gave Habitat for Humanity a great donation.
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September 2022 by burt conley
Drove all the way from Kentucky to get this storage unit and there was A homeless person living in it. The manager told the assistant manager to trash everything that was in that building and still rented to us even though it had pee in the floor and on the wall do not go to this location.
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July 2022 by Tammy Tippie
I shouldn't even give them a star! The service sucked! The kid just set there at the cash register and made me feel like I was the stupid one! I bought $130.00 of boxes so that's a lot of boxes! I'm a older lady so a little help would of been appreciated I had to call my husband to come load them into the truck
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July 2022 by Jessica Sipos
Was looking on website for weekly or even monthly rates and only seen a price for a one way trip for those that are moving like on long trips is how I understood it. Hard too get someone on the phone too ask questions aswell.
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July 2022 by Benjamin Dasal
Gave me vehicle with a broken ramp that would go out but not back in. Then they told the technician sent out to fix that it was my problem, and they were unwilling to help or rectify their error.Had several people hang up on me and the technician sent to fix. They are the worst and nobody should use them. Im stuck with a truck with safety issues and they dont care!
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April 2022 by Carl Price
How do you not have a single furniture dolly yet have such a huge U-Haul store??
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October 2021 by Jme Mall
This is the most unreliable place I have EVER used 4 storage being as how I can only get into the unit 15/30 days so I'm calling their main office in the A.M. and demanding that they return a portion of my money back cause I do not feel it's fair to pay for 30 days rental when I'm only able to access the unit that's FALSELY ADVERTISED AS24/7. I'm starting to believe that their24/7 is for the 7 days u can actually get in the unit and the 24 is the days you'll be locked out. I DO NOT recommend this place 2 Ne1.
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October 2021 by Nadia Mannah
It is a great place but the whole 24/7 storage is pointless. I only say this because I work night shift and the only extra time I have to bring my stuff to my unit is after hours and 1 out of 10 times im lucky to be able to enter my unit without it saying to call on site manager and doesn't let me in. Its honestly very annoying
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September 2021 by stormi mccain
I just want to say the lady that help me was very nice. They didn't give me the box truck that they said so I had to take another. Which I was fine with, but when I got in it. I took a picture because it was under a half a tank. You put the gas back in that you use which I did. But the guy still charge me for a half of a tank which was not in it. So no I would not recommend them at all. Didn't care to look at the picture or anything!!
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March 2021 by Rita Ayers
Staff always helpful friendly makes things easy to understand would highly recommend
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August 2019 by Markus J Savage
Decent place ok customer service this establishment is now owned by uhaul and storage on river valley circle by the holiday inn express
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January 2019 by marley napper
Worked w me to keep my locks
