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March 2024 by Brooklyn Seymour
Andrew was very kind and helpful! He made it less stressful when having a bad experience at another eye doctors. Would highly recommend lenscrafters!
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March 2024 by Mollie Kemmerling
Doctor was courteous and knowledgeable. Customer Service representative that sold me my glasses was nice and helpful. All employees were friendly.
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February 2024 by Wayne Tucker
Staff is friendly and helpful. Never felt rushed, rare to have that level of customer service these days . Kassandra was very patient and helped me pick out the perfect pair of glasses and worked to ensure to got the best deal for my money
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February 2024 by Kim Sulzmann
Kassie was awesome I love my new glasses !
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February 2024 by Rachel Hoffman
I wasn't told that i was being charged $44.99 for an eyewear protection plan. I just saw it was just added to my receipt. I would have declined the protection plan if anyone had asked me about it.***update***I went to pick up my glasses and was refunded for the protection plan. The glasses themselves are great. Good fit and a nice "workspace" lens to reduce eyestrain when reading and working on the computer. Very happy with my new glasses and the manager's customer service.
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January 2024 by Lauren Meade
White coat syndrome is super bad for me, even going to the dentist or eye doctor. From the minute I walked into Lenscrafters in River Valley Mall, I felt at ease. Every staff member was incredibly friendly on both the Doctor's side and the store side. The tests were done quickly and efficiently and the wait time was virtually non existent. Dr. Carey was friendly, thorough, easy to talk to, super knowledgeable and answered every question I had. He got a referral for a specialist to be on the safe side and calmed my anxiety. Not ever doctor takes the time to show you all your tests/images and explains them as an equal. It was incredibly refreshing for someone like me who thrives on knowledge and dataCan't say enough about the manager Andrew and his staff either. I was immediately greeted and felt at ease despite decision paralysis. Andrew explained all my options for glasses, went over all my insurance benefits (which NEVER happens at doctors offices,) and helped make the decision on which frames to choose. What I especially loved was the thorough work he did to ensure the frames fit my face and eyes specifically. Conversation was easy, I had no doubts about the choices made, and his expertise was unmatched.The smiles and kindness I felt in Andrew's store turned a debilitating anxious experience into one ill be happy to repeat.
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January 2024 by Patty Carr
Asked for something fun and you were able to provide within 5 minutes. Thank you and look forward to getting them and trying all the features on them.Was so excited had to call my sons and tell them i finally have something they do not have eyeglasses with Wi-Fi. As soon as I walked out the doorWas in and out of the store with in 30 minutes. A record for meThank the sales person and the Dr you are special. See you soon
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January 2024 by Marianne Patton
I didn't buy my glasses here but stopped in for an adjustment. Not only did they adjust my glasses but also replaced the nosepieces for free. Fast, courteous service. I will buy my next pair here.
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December 2023 by Hannah
Dr. Kelley was very professional as was everyone who helped me. Kassandra was helpful helping me find frames that were my style and was mindful of my budget. Lens Crafters is my favorite for frames because they have tons of options and there are plenty of frames at a reasonable price. All frames I have bought here have always held up nicely.
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December 2023 by Damien Yerian
I had come in to have my frames adjusted since they were quite literally falling apart. The gentlemen who helped me was very kind and polite and adjusted my frames quite well. Previously I had thought my vision was worsening and my prescription needed updated but it turns out my glasses were just sitting on my face incorrectly.
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December 2023 by Helena Haku
Amazing people that are very kind, generous with good humor. They did everything they could to fix my glasses for an hour or so, and I can't thank them enough. Worked with me on my budget for ordering a new pair of glasses which is saying more than I can say myself. I will definitely be back and plan on switching to here for my primary eye doctor likely. Very good variety of glasses offered as well in all shapes and sizes !
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December 2023 by AJ Willet
This was my first time going to a LensCrafters and I was greeted and taken care of immediately. Everyone was very helpful and knowledgeable. I have never had a doctor explain everything the way Dr Carey did. Jennifer was amazing from go as well, helping me picking out new frames and giving good advice. I will be a customer for life now! T
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December 2023 by Debbie Johnson
I was helped by a man with my glasses selection and he was great. I did not catch his name. Everyone was so nice and helpful. Very pleased with the experience.
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November 2023 by Daniel O'Neil
Awesome staff! Very helpful and took plenty of time to make sure my selection was right for me. Not a rushed, we’ve got your money, now leave type of experience. Highly recommended!
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November 2023 by Cindy Pyle
Jennifer was very professional and knowledgeable. She was very patient and took extra time to help me. She was personable with great customer service.