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December 2023 by E W
JOANN Fabric is one of the only few craft suppliers in Lancaster. Each and every time I have visited this location service is poor. Staff is not knowledgeable in crafts or materials and are often rude.
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July 2023 by Mikaela Davidson
Rude staff close to closing. Immediately informed upon walking in how many minutes we had with no offer of assistance or anything. As a retail employee I know coming in close to closing can be a pain but customer service is a huge part of the job and they fell flat.
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April 2023 by Melane Barlow
I just visited this store in order to gain info regarding the cost of sparkled black felt used to make vests for 15 children age 6-10. A dear friend made them for my students and won’t let me pay her, but I want to reimburse her for the cost of the fabric. I was only trying to do something kind for someone and needed help figuring out costs. The employee - who happens to be the store manager - was so rude and disrespectful, I will never shop there, buy from that store or go in there again. I stated that I was only trying to do something kind for someone who had been so generous to my students. The Store Manager was so rude, unkind and unprofessional, then tried to blow off raising her voice with me because I was wearing a mask??!!Blows me away that businesses forget how to treat customers!
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April 2023 by Ron Elick
Got some nice deals on some circuit stuff. Nice place to visit
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February 2023 by George Medley
Dropped by to pick up order. Called number on sign and was told they were extremely busy and I would have to wait. About 10 minutes later staff exited and handed me the order. Not too unpleasant, but definitely not what I expected.
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February 2023 by Heather Shaw
The ladies that work there are very helpful and kindPleasant experience and will be back
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November 2022 by Dennis Weidner
Staff was very helpful finding the items I needed to remake a stuffed animal. Gave me several options. Usually good prices, especially if you grab a coupon or but halloween stuff at theast minute, or holiday stuff in late December.
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November 2022 by Chanda Busse
Clerk very welcoming. Lots to pick from
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October 2022 by Terry Balsimo
They always have the little things you need.
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September 2022 by Karla Stewart
It is a nice clean store and has many craft and sewing needs
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September 2022 by Christy Borland
Very clean and items are nicely displayed. The lady who checked me out was very friendly. I will definitely shop here again!
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September 2022 by TheNancy2525
Wonderful! Makes me want to start sewing again!!
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September 2022 by Christine Holland
I've been here many, many times. Everyone is always so helpful. This time was to match thread up to fabric for memory pillows for my beautiful mother. They were extremely helpful and very caring as I cried.
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August 2022 by Philip Garrett
This location is smaller than most, but they still had everything my wife and I needed for our latest projects. All JOANN locations that I have been to are badly in need of renovations.
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July 2022 by Leanna Shaw
Always love visiting this store. Staff is always super friendly and extremely helpful with whatever it is I need help with.