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“Stopped at Verizon in Lancaster, Ohio yesterday to see if I was eligible for any promotions or upgrades. It went so well that not only did I leave with a new iPhone 15 but so did my fiancé!! :) We also found out that they offer cheaper bundles for streaming services such as Netflix, Hulu, YouTube Premium, HBOMax, etc so we signed up for those as well to save some money. I’m essentially paying what I was already paying before for these streaming services plus my phone bill but we left with 2 brand new phones after trading in my iPhone 12 and his iPhone 11. It was a pleasant surprise. Mark Caudill helped us and he was very patient, friendly, and informative. He answered all of our questions and got us overall a great deal. The manager…Joe or John was his name I think?…was also super nice and asked how we were doing as well as. We live in Columbus, Ohio but will be returning to this location in the future due to the great experience. Thank you very much Verizon. I’ve been a loyal customer for over 10 years and I really appreciate your customer service!!”
“My experience with Spectrum on Thursday, June 20 was outstanding. My Store Specialist, Christopher Kerns, did a great job. Christopher assisted us in choosing a phone and explained our Spectrum invoices and canceled our AT&T service. My husband and I are both 76 and know just enough about cell phones to get us in trouble. Christopher was very helpful and explained things clearly.”
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“Walked into the BOOST store. Jake greeted me with a smile. Purchased a new phone; Jake transferred all my info from old phone to new..In and out within 3O minutes....Excellent customer service .. Recommend this store and Jake.”