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September 2023 by Mark M.
If you want to be bothered for the rest of your life by Hugh White and their team, then PLEASE give them your contact number when you ask about Purchasing a car. And even though I specifically told the sales person that I did not want to be on any list he insisted that I had to leave my email to get the price and that I would NOT be on any mailing list. What a CROCK! Almost as good as the fake "unsubscribe" button that gives you a notice that the action can't be completed. And so I only ask one small favor. would you please provide ME with the private email of your general manger and owner so that I can sign them up for some spam mail as well. Trust me, I would never do business that knowingly lies to get my private information and then uses it against me. God knows what would have happened if I actually had bought my car from them. Extended warranty anyone? Insurance companies calling you day and night? How about those service reminders? Hugh White is a mess.
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February 2023 by Rhoda Floyd
The staff is there to help you with your needs if it's buying a vehicle getting one worked on or just information also if you get a oil change and tires rotated they wash your vehicle also that's pretty niceThe staff is family oriented and helpful Good bunch of people
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February 2023 by Henry Carter
Great service
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December 2022 by Jacob S.
This review pertains to the service department only as I needed some warranty work done. This was my first visit here, I called a week prior to schedule, and was surprised that they were able to get me in so quick. I arrived for my appointment, and I must say finding the service department was a bit challenging. Some signage off of the entrance would be helpful in pointing customers in the proper direction. I walked up to a service advisor, he was not too friendly. He gathered info from my vehicle and told me it would be about an hour. There is a nice waiting room with several seating arrangements. Coffee and water available as well as various vending machines. Approximately an hour later, he said my vehicle was ready, but the "system was down" and that he would have to mail me the paperwork. I found this a bit odd. I'm skeptical that it will be mailed, but I will update the review in a couple of days. UPDATE: the paperwork was E-mailed to me. I appreciate their follow through! Updated to three stars.
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October 2022 by Paul B.
This review is specific to the service portion of the dealership. I'm very disappointed with the quality of service and hidden price increases (major) from the original quote. My car had overheated, I called and made an appointment to possibly get the head gasket replaced. The next day after dropping off the car I was informed that the engine head and block were both possibly warped; meaning the engine would need replaced. I was quoted a price for a used engine. After a week I was then informed the used engine that was delivered wasn't in a usable condition so another would have to be ordered. So, after a week or so the second used engine was delivered, but this second used engine also wasn't in a usable condition - again. After that debacle I decided to forgo a used engine and go with a new remanufactured engine direct from GM. I was quoted a price of $6,000 for the engine and complete installation. This was a phone conversation/quote. I put $3,000 down towards the overall $6,000 quoted price leaving $3,000 remaining after the service was complete. Unfortunately, it took 6 months to get the new remanufactured engine delivered. I don't blame Hugh White for this, everything is slow nowadays. After the new engine was received and installed, I went to pay for the service and was told the amount remaining for payment was $5,000. This is a total of $8,000, $2,000 above the original quoted price! Unfortunately, I was informed the original quote couldn't be found, and the person providing the original quote no longer worked at Hugh White. So, the additional cost was added. Had I known that I would have NEVER agreed to have the work completed. My car isn't even worth $8,000 to me. I realize a quote is an estimate and can slightly change but changing by $2,000 is unacceptable. In addition, I was originally told that most of the external parts from my original engine could be put on the new remanufactured engine. Appears most of the original parts were not used on the new engine, which also drove the price higher. On top of that, once I got the car home and was looking over the car, I noticed the hood is totally misaligned. My assumption is that the hood was removed during the engine replacement but was reinstalled without proper realignment - or maybe the brackets or something were bent during the engine replacement. Also, I noticed a tar like substance all over the car. The Hugh White lot was recently repaved so evidently tar was splashed on the hood and trunk. This experience has created doubt about ever doing any business again with Hugh White or possibly any other GM dealership if this is the new standards being passed to customers.
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March 2022 by Shanetta L.
Bought a car from Hugh White in late 2021 when the inventory was very low (still is). Kyle was great in letting me text drive some of their used inventory for the vehicles that were coming in. I bought the vehicle while it was in route. It took about 2 weeks to obtain possession. Financing guy, Eric was a little short with me but we got what we needed done. I have since taken the vehicle back for its first service and had a great experience.
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March 2022 by John B.
So I have a Chevy truck that has been all problems for me not Hugh whites fault at all anyhow I took my truck to get it fixed first I was called 4 days after dropping it off that it was fixed so I went to pick it up and the same problem was still there fast forward 72 days I get another call that it is fixed so I go pick the truck up pay almost 5000$ get home and the truck is still broken so after almost three months and 4700$ the truck is still just a lawn ornament and I'm extremely disappointed
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August 2021 by Mallory L.
My husband and I were on the hunt for a new, 2021, black Chevy Suburban (which is nearly IMPOSSIBLE to find nowadays). Matt Pugh helped end our search by helping us BUILD our dream Suburban! He even had great contacts for businesses that would deliver on our interest in "blackout decals." We are from Grove City and made the drive to Lancaster because from the first phone conversation with Matt we felt like we were treated as a friend or family member--not just a "next sale." He really wanted to deliver what we wanted and did everything he could to get us just that, price and all. When we went to pick it up, our Suburban was sparkling in their showroom-like garage, ready to go for us! I'm sure there are dealerships WAAAY closer to where YOU live (we have one literally down the street from us), but you will be welcomed to Hugh White Lancaster as if you are family. Do yourself a favor--make the drive to Lancaster to make your car, truck, or SUV dream come true with Matt Pugh!
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March 2021 by John H.
Excellent service dept! They got my wife back on the road quickly at a very reasonable cost. Thanks Jim B!
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March 2021 by Ken W.
This rating is a two because of the salesperson, Calvin. Without his good service it would be a 1 star. We made an appointment for a designated time but that person decided to not be available. Why make an appointment? Calvin did a good job and it is too bad he cannot get an independent rating it would at least be a 4. We met at the Nissan Building. The atmosphere here is of a clean garage not like a sales floor. Visit the main building to see what a professional atmosphere is like. The manager we wound up dealing with has very little people skills. We had to be rude to get a deal from him. He blamed the inability to deal because of covid. He then quoted several pricing services that proved what the vehicle we were buying was worth. We checked the KBB which he intentionally did not quote because it indicated his deal wasn't all that. Even further, he showed a disregard for me and my wife by refusing to properly wear his mask. He showed no respect for me or those he was working with. Once we made it to the business office (we got that far simple because my wife didn't want to go through the experience at another dealer, we can afford to over pay a little) we waited over for over 30 mins. Once we complained to an office we finally met the business manager who essentially called me a liar and indicated we only waited 10 mins. For you safety, and to save your time. don't go here Rev Dr Ken Witt
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August 2020 by Courtney B.
I went to Hugh White to look at different vehicles because I was about to pay off a car I had and I wanted something more reliable because I was going to be driving to Columbus for work. My old car was not in the best of shape, but they worked what they could and got me an affordable monthly payment. They were polite, can be a little pushy, but that's their job, any dealership I've ever been to, are this way, but they don't cross the line. I only take my car to Hugh White for all the work, including regular oil changes. When I start looking at upgrading again, I will return here. My husband ended up trading his truck in at Hugh White too and got a truck he loves even more, that was 7+ months ago, and from their pre-owned lot. Both our vehicles are 2015s.
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July 2020 by Daily G.
This dealership does not care about you or your family's safety. I advise you shop elsewhere - Brian Griggs
