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August 2024 by AE Moran
Great experiences here with boarding my dog! Reasonably priced compared to others in the area. Highly recommend.
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August 2024 by greg irvine
This place is fantastic!
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March 2024 by Amanda Stuckey
We have two dogs in the home, one older and a new puppy. We were having some issues with the two dogs getting along. We felt like we knew enough about dog training to fix the problems ourselves, but on a recommendation decided to reach out to FIDO for an in-home visit. Boy were we wrong! Heath spent a couple of hours here with all of us in the home, teaching us how to correct their behavior through positive (or lack of) reinforcement. And aside from the education we had a great time! We really felt like we were Heath’s only client that day, and leading up to the appointment, the customer experience with all of the other staff was phenomenal.
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January 2024 by Audrey Owens
We have a 1 year old puppy who is reactive towards people but loves other dogs. We heard great things about F.I.D.O. and wanted to try daycare to help us with our puppy’s socialization. With the puppy’s fear of people, Trinity recommended we do a training consult with Heath, the owner of F.I.D.O. We are so glad that we did! Heath came to our house to observe. He made very thoughtful recommendations about how WE as people could be better leaders for our dog. Heath’s training consult totally changed our outlook. Within days, we we’re seeing progress with our pooch!Within a few weeks, we felt confident enough to try him at doggy daycare. When I picked our pup up on the first day, I was so proud to hear how well he did. Heath even took some videos for me to see how well he played with other dogs and interacted with staff. While our pup is still learning, Heath’s positivity and the socialization that F.I.D.O. provides gives us such hope and excitement that our dog CAN learn to outgrow his reactivity. Plus, he will have fun at F.I.D.O. while learning! If you’re looking for a clean, safe place that your dog will look forward to going, call to set up a tour of F.I.D.O. ?
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January 2024 by Teaira Harrison
I left my dog in their care from 12/22/23-12/30/23. Trinity left me a voicemail the day before his scheduled pickup requesting a call back. My emergency contact was scheduled to pick him up since I wasn't going to be back until late in the evening. She informed me that when she picked him up that she was told he lost weight. When I got home I noticed his behavior was off. He was lethargic, constantly shaking, his eye appeared irritated and he'd lost a pound in weight. On 12/31, I called to speak with Trinity but she was unavailable. I informed the employee who answered about his condition. She didn't seem concerned and said that she would have Trinity return my call. That never happened. I took him to the vet the same day, he had a bacterial or viral infection ( I can't recall which one). He's better now but his shaking lasted for a least 3-4 days. I was hoping to have a good experience with F.I.D.O since they were recommended to me but I didn't.
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January 2024 by K Manwarren
This place never disappoints. My dog loves it so much and the prices are both reasonable AND worth every penny. My dog is exhausted and so happy when he leaves. He is also learning great manners at playtime. Thank you to everyone there!
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January 2024 by misty heston
Heath and his wife, Libby are wonderful business owners! Heath came to my house and made so much sense out of my puppy's behaviors. What we learned was so simple to practice and to keep reinforcing. I am so thankful for him! He was even able to show us how to correct her excessive barking! I recommend FIDO 100%
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October 2023 by Shannon K.
When we moved to the area, we took a tour of FIDO and immediately knew how awesome this facility was. We've been working through some issues with one of our dogs, and we had a consultation with Heath. He was so knowledgeable and gave us some great advice, which we've now implemented, and seen some great improvements!!Our dogs also boarded here for 2 weeks while we traveled overseas. They took such great care of our babies while we were away, and were so helpful when we were having flight issues when returning.I am someone that can be very nervous and anxious about others caring for my dogs. I love them so much! But, FIDO and all of the amazing managers and staff, and Heath really made us feel comfortable with it and gave us so much peace of mind while we were away.Thank you FIDO!!!!!
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October 2023 by T T
We were looking for a place to board our dogs when we go away on vacation, and this place was recommended to us by a family friend who lives in the Lancaster area. We live approx. 30 miles away so for us this is pretty out of the way. We tried ones closer but nearly all of them were "pay to play." In other words, if you don't buy playtime, they get 3 potty breaks and then it's all day in the kennel otherwise. Those costs QUICKLY added up and I just find that kind of treatment appalling. Here, they do get to spend time socializing with other dogs.Our lab-mix is a bit skittish and shy, and the staff has worked with her while she is at daycare, so she has a good time with the right dog group. She loves people so they said if its not working out that day, she can just spend time with their staff. Our Jack Russell-mix surprisingly has no issues here.So, because our dogs get to play and have fun at a great price, I give this place 5-stars.The only thing I would ask them to change is their facility tours. The other places we looked at were more than happy to have a staff member give us a quick tour and answer any questions on the spot. FIDO does not do that and will not bend on this policy. You have to schedule it in advance, it is done after hours on certain days and for us who do not live close, it's hard to do this and that is unfortunate. Other places have pictures on their websites of the areas where the dogs will sleep and stuff, and I have asked for these via email and it's been ignored.
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September 2023 by Charlene Venrick
Wonderful. My puppy Coco did Wonderful
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July 2023 by Ashley Hartshorn
I have an Australian Shepherd, who at first was very aggressive and wasn’t very good with other people and angrily barked at people as they go by and likes to jump, & couldn’t even take him into public places, but one of my husbands buddies recommended us to Heath, for training, has helped our Aussie TREMENDOUSLY!!!!!! never been so happy with how well Heath works with dogs and trained our Australian Shepherd!! We just took our dog into Tractor supply for the first time ever and he did so well and minded his own business and did his own thing! that tells you right there how amazing Heath works with these dogs!! Milo at first could only go into playcare for trainings, but now he can go into daycare and play with other doggies with no issues and have no issues with the staff there, which are amazing as well! so friendly and nice to talk to and tell you how your pets stay was! i now can be stress free about my dog staying with FIDO and i know my dog is having a blast while being there as well!! While Milo was in training, Heath sent me videos of Milo to keep me updated as well which made me feel better about how my dog was doing! Shout out to FIDO & it’s Staff, you have helped my dog become the best dog ever and a better dog than ever before! THANK YOU!!!
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June 2023 by afton Stoneking
We have used Fido for in home dog sitting multiple times and it's fantastic. Kris is wonderful and our dogs love her!! Communication is excellent. Knowing our fur babies are taken care of when we are out of town is the best feeling! If you need dog sitting services, FIDO is the place to go!
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May 2023 by b ponyg
I take my dog there often. My dog understands "puppy school" and gets excited. I have left her there while went on a cruises. She always seems to enjoy herself.
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May 2023 by Deborah Nessley
I would highly recommend this place for both boarding and for taking your dog for daycare. My two dogs l Ioved it a great deal. They have many wonderful programs.
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May 2023 by Ashley Miller
I’m only giving 2 stars. The place was nice and the staff was nice. I didn’t get a pricing before or after our visit. I was promised a discount for a New customer boarding which I did not receive. I did not get any updates on how my dog was doing. I tried to call multiple times while on my trip and could not get ahold of anyone. They put my dog as over 60 pounds which he is not which cost 43$ a day. The communication could be better and it would have been nice to get updates on my pup
