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February 2024 by Bradley Hayes
Great experience with these guys. They were polite, respectful, and professional from the moment I called. They understood the challenges of towing a Tesla, and we worked together to get it loaded per Tesla guidelines, which honestly wasn't that confusing once you understood what to do. And they had the best price in town. Highly recommended and will use for all my future towing needs.
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November 2023 by Luke Klingler
Great service. Car broke down and had to get it towed. Did not wait long and their estimated wait was accurate. They loaded the car with care. Employee was extremely nice and down to earth. Pricing for the tow wasn't bad either.
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September 2023 by G S
I was a genius and when in a hurry to put my groceries away, locked myself out of my car with the keys still inside. My boyfriend was able to call and get ahold of Tim, who rushed over from Bremen and got here within 30 minutes. He was Super helpful, efficient, and only teased me a LITTLE BIT for locking myself out of the car ? would recommend and asked for a business card just incase.Service: Car lockouts
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July 2023 by Nate O'Bryan
Best service and rates intown! Excellent customer service! When I called, Tim arrived 10 minutes later and was one of the coolest, nicest guys you'll ever meet! Thank y'all for the great, fast service!Service: Car towing
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April 2023 by Jay Darling
I was in a pinch and had broken down in an alley when my control arm and axle had snapped on my Ford Fusion. Tim showed up and was professional and courteous. He made sure to load my car delicately as to make sure no additional body damage occurred when dragging the ground. I cannot recommend Esteps and especially Tim enough! He will treat your vehicle like his own. I will be sure to use them in the future!Service: Vehicle wrecking
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March 2023 by Scott d Fosnaugh
this place is by far the worst company I have ever dealt with in my life they stole my truck and kept everything I owned and wouldn't even let me get my clothes out of a truck that I bought and paid for they took my title out of my truck and kept my truck they strait stole it from me
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November 2022 by Adam & Amy Uhl
These guys are awesome! After our wreck they were there to get our vehicle asap and worked with us professionally and politely to get it where we needed to have it repaired. Great guys here! Thanks Esteps!
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October 2022 by Keith Yates
My service truck broke down, and I called Estep's for a towe. They were there with in 30 minutes. Fixed my truck and was back on the road by noon the next day. Very competitive service repair pricing.
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October 2022 by Karessa Dixon
I made the call and they were there within 15 mins and one of the lowest cost around lancaster ohio!
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September 2022 by Victoria Marie Mccarty
Great people very happy to help very patient and understanding.will always use Esteps tow .
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August 2022 by Casey B.
Called these guys rear end went in my truck. I be damned if they were not there in 10 mins. Towed me home and even better had a rear end for my truck also delivered it. Very professional and kind. This is the type of customer service that's unheard of these days. A very big thank you to esteps towing and recovery. Casey Boyette Call S.M.A.R.T. 740 974 5309 Home Maintenance professionals
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May 2022 by Michelle Czich
I was in an accident the driver was very polite and honest with his opinion on the car's conditio. However my car is stored at their yard which is not open on the weekends. I did not see any hours posted on their site or for Google about the yard's hours. So if you're in need of getting anything out of your vehicles M-F. Other than that no issues.
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January 2022 by Heath Dickerson
I locked my keys in the car with it running at 4:30 in the morning. I tried calling the 24-hour services on several towing and locksmith companies and no one ever showed up. The sheriff's department was gracious enough to come out and get me back in my car at 6:30 in the morning. So honestly I have nothing good to say about any of these 24-hour services I don't think they wanted to get out of bed.
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January 2022 by .:T0X1CV01D:.
These guys are great! My car flew off the road during the snow storm and AAA bailed on me. I gave these guys a call and they were on it. Tim was the driver who helped me, he had a great attitude and was very professional we joked and it made a bad situation a heck of alot better. I didn't catch the dispatchers name unfortunately but he was also very professional and helpful. Hopefully I won't need a tow again but if I do I'm definitely gonna give these folks a call. 10/10 experience fellas. Knocked it out of the park.If you are ever in a bind and need a tow please call estep's towing, you will not be disappointed!
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October 2021 by Thomas Dortch
Tim did an awesome job towing my Harley! Very fast response time and good service all the way around. 5 stars for sure! The professionalism was appreciated as I had enough to worry about already. My bike making it there safely was not one of them. Thanks Estep!
