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March 2024 by Courtney C.
Amazing service. I got an engagement ring from another company and had it resized there. The other company was rude and overpriced. I paid a third of the price by getting it resized here. My ring only took 5 days to get resized and they do it in the store vs sending it out. They cleaned it up and it felt like an entirely new ring.
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January 2024 by Crystal Beitelschies
I will not be returning to this location and possibly not go into another Dunkin diamond. My husband lost his father in October of 2023, after his passing I was gifted a strawberry fire opal. Very pretty and wanted it set for a necklace. We drove 2hours from our house to this location in Lancaster on Christmas Eve very excited to see what kind of setting was available and price for it. After a representative quickly approach us to help, I told him about my opal and asked to see setting and price. He wasn't very happy about it because I was taking up his time to look into a book and his decision to ask us if we could come back at another time because he was missing business with other guest to help us look into this setting. I was very uncomfortable and upset. I still wanted to look around and asked if we could get another person to help us try things on because apparently he had been preoccupied with wanting another shopper. After he realized we had wanted to spend money he helped us look at jewelry in the case we didn't spend much, most likely because my heart was hurt from the poor service and making me feel like my needs didn't fit the hostess expectations. I left feeling judges under valued as a customer and I had a bad first experience with the hostess on Christmas Eve too. Seriously do better not every one can spend big on Christmas but we wanted to have something nice and we choose your store for that memory along with the beautiful earring I did pick out after my heart was hurt I am also left with this disbelief that I didn't have the experience I wanted shopping somewhere with luxury and treated like a special guest FAILED! I had to give a Star so it would post my experience was less than the star given.
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January 2024 by Cheri Weaver
Went in to get my necklace I received as a gift cleaned and inspected. Impressed with the staff! No aggressive sales tactics! Allowed me to browse at my own pace and patiently showed me a few items I was interested in. I did end up purchasing a lovely gift at an affordable price. I will be a return customer. Thanks Keith!
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January 2024 by Audrey Bennett
Enjoyed our visit very much and our salesman was very helpful and so nice. We have always been treated nice whenever we go to Dunkin Diamonds. Highly recommend and love their Diamond rings!
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January 2024 by Julia Neville
LOVE LOVE LOVE Dunkin’s so much! The ONLY place we get our jewelry! The people are amazing, if I lose a diamond it’s done right and quickly!I can’t say enough for how amazing they are! They truly make your memories special and go out of their way to do JUST that!
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January 2024 by Hannah Rader
Every time we walk in we are immediately welcomed by smiling faces. The workers are eager to help and answer questions you have. All staff seems to be proud to work for this business. Always a pleasant experience!
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January 2024 by Cindy Ratcliffe
I absolutely love Dunkin’s! They are always so pleasant and helpful. I Love my Tanzanite ring that I purchased. If you’re looking for something beautiful, go in and ask for Warren he’ll be sure to help you out.
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January 2024 by Tesla Hines
Every single staff is so friendly. Even when picking jewelry they talked together as a team to get exactly what I wanted. They are always happy to answer questions and remember you by name. Everyone is willing to look through their books to assist me.
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October 2023 by Carol Wilson
They were Amazing in helping us find the perfect set of wedding and me to find the perfect necklace and earrings set to wear with my dress. We want to Thank them very much.
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October 2023 by Twila Fields
The people at Dunkin’s were so kind and helped us find the perfect promise ring. We will for sure be back in the future. Thank you for all the help.
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October 2023 by Mike Trackler
Dunkin's Diamonds is a fantastic place to shop. I went in to get a ring sized and I came out with 1-1/2 Carat Solitaire diamond ring for my wife and a new 5 diamond 1-1/2 carat wedding band for myself. I now get to refinance my home and my kids can't go to college. Thanks a lot Savage. (KIDDING) They are the best. And Warren has the best customer service i've ever seen. There was no pressure, and the customer interaction was fantastic period
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September 2023 by Cassie Hochstetler
I have visited many times for various reasons from purchases, jewelry cleaning, fixing broken jewelry. For purchases they have a large selelction. Clean & beautiful facility. Warren is very personable and professional. Always a great visit.
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September 2023 by chique crossett
Was a great experience. Did not try and upsale me. Helped with what i exactly needed and got me on my way!! I will definitely be back for future jewelry repair and maybe a new wedding band.Thanks Dunkin's
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August 2023 by Colten Kilkenny
My wife recently lost an earring, I messaged them through their website giving them my wife's name and phone number to see if they could find what kind of earrings they were and if they had any in stock. Ashley responded quickly and told me that they had one pair left. She held them for me while I picked up my daughter and drove from Columbus. They were waiting for me when I got there. Thank You.
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August 2023 by Brielle Naylor
Hey everyone! I just have to shout it from the rooftops - Ashley is an absolute magician when it comes to jewelry! ?✨ I mean, seriously, she turned my ring dreams into reality! ?✨ I had no idea we could customize it to this extent, but Ashley swooped in and showed us all the amazing options! ??? Without her expert guidance, we'd probably still be searching for the perfect ring. Trust me, if you're on the hunt for extraordinary jewelry, Ashley is the one to turn to! ??
