“Jake and Heath provided thoughtful and friendly service despite how busy they were at the time. They made sure that I left with the art prints that I needed hassle free. Thanks guys!”
“The associates are friendly and remember my name. I also enjoy the convenience of the location and how, with some packages, I don't have to pack them myself.”
“Kayla helped find packaging and send my package. She insured it was going where I wanted and gave the 3 different options for how I wanted it sent. She’s a helpful and very nice employee.”
8AM - 6:30PM
25935 Detroit Rd, Westlake“I know its very weird to rate a UPS store but honestly I could not say something about this UPS location. This is the BEST UPS location ever!! Awesome customer service and super quick!! I've never take more than 2 minutes there. Very efficient staff!!”
“A few of the reviews say the employees here are rude. I’ve never had a problem and I’m always in and out within a couple minutes. As soon as you walk in the door the staff comes out from the back of the store to assist.”
8:30AM - 7PM
21887 Lorain Rd, Fairview Park“5 stars for the employee, Ashley. He has helped me several times at this location and has always been great! Efficient and professional. I appreciate his help solving my issues. I will continue to visit this location.”
“I don’t understand the bad reviews. I have been using this location for years and have never had a bad experience. All the employees are friendly and very helpful. I’ve had one experience where a package went missing at the other end and the owner was very helpful in helping me file my claim. I highly recommend this location.”
8AM - 7PM
4758 Ridge Rd, Brooklyn“I love how fast this location is. The team is always very helpful. Alyssa has helped me with my sample shipments twice now and she's a pleasure to work with. I will continue to use this store.”
“What a difference I found since it is under new management! Went in today with returns for Amazon and did not notice that one needed to be packed in box. I had a box, but in the past I was told to buy tape to seal up the one box. To my pleasant surprise, Gary and the other worker said that since I had a box and it was only 1 piece of tape they would be happy to seal it up for me. This is a change and something the new management is trying to turn around. Nice job! Great Customer service! It was a small item and I had a small box with me, so happy to have had this service today!”
“Excellent service and very knowledgeable and helpful. Was returning equipment that I wasn't sure how to box safely and properly. Convenient location as well.”