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March 2024 by Liam Baker
BEWARE OF HORRIBLE BUSINESS. Owner towed my car while I was at his bank. He can’t stand cars hurting his precious concrete.
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March 2024 by Matthew Saliga
Miserable. Towed in 15 minutes after running into the Beer Engine to pickup food. The owner wastes his time away watching his cameras on a Friday night calling the tow company. Based on the other reviews I’ve seen about his actual business (forgot his parking sham), I wouldn’t touch this place with a ten foot pole.
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January 2024 by Elizabeth Schultz
What A RACKET !!! NEVER EVER PARK HERE UNLESS YOU WANT YOUR CAR STOLEN ! My husband and children and parked in a larger parking lot 'near' Dollar Bank along a fence with NO SIGN mentioning illegal parking, with other cars parked there as well. There was a sign directly behind Dollar Bank, so we knew not to park there. After a quick 45 min dinner before the Cavs game our car was towed ?!?!?!?!? The tow trucks were literally posted up on the corner chuckling to themselves. They had the nerve to explain the sign behind Dollar Bank over 100 ft away referred to the other parking area ?!?!!?!? Are you kidding me ?????As both of my two children were crying in the parking lot thinking our car was stolen, traumatized and had to miss a majority of the CAVS game, no sympathy was shown except by the Uber driver. We then had to pay 185.00 and Uber ride fees to get our vehicle back !!!! Dollar Bank what you are doing to people is 100% ethically and morally wrong. To hang your had on setting up some kind of system rigged against innocent people and their families just to steal their money and vehicles is disgusting. I will be doing everything in my power to bring this to the attention of the City of Lakewood and anyone else who has suffered at the hands of Dollar Bank and Kuffner Towing ! You should all be ashamed of yourselves, getting away with this !
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August 2023 by Jessica Nauman
Unfortunately, had a poor experience when trying to extract money after 2 years of inactivity. Although I am not a minor, they required my parents to drive from South Carolina to sign paperwork. Would not recommend this back if you travel out of state.
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April 2023 by James
Works for me ,I have no problems with the bank
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July 2022 by Min Ohio
I currently bank with Dollar Bank. I regret leaving when i was employed by one of the big CLE banks. Dollar is a smaller bank but I find there service to be outstanding. The only need they were unable to meet as quickly as I'd hoped was for foreign currency. I find their fee schedule to be reasonable. The online banking app almost always gets the job done and if not, staff is attentive and responsive and location is convenient.
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December 2021 by ben smith
Pulled in to a closed parking lot to run next door to pick up some tacos at 7pm , waited for my order then came out to a missing car , apparently it was towed to kuffner towing in the 15 minutes I was gone . Cost me $150 to pick up some food . What a scam . Dollar bank owes me $150 .
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October 2021 by Alex O.
The staff at this branch is dismissive, rude, and unprofessional. Yesterday, I inquired about a $39.00 charge for stopping payment on a check. As I had never done this before, I was not aware the fee was so high, nor was I advised of said fee. The teller who facilitated the stop payment lied to the Assistant Manager that he had informed me of the charge. The Assistant Manager told me that the charge is just "standard practice" and there was nothing she could do about it. When I asked to speak to the manager, I was told that she would be busy too long for me to wait for her, but the manager would call me by 7:00 pm regarding the issue. This was around 4:30. I never received a call. In the interim, I went to Dollar Bank North Olmsted. The manager of that branch met with me immediately, typed in a code, and refunded the charge to my account. I would have withdrawn every cent of my accounts if the only Dollar Bank employees I could deal with were the ones at the Lakewood Branch. The employees of Dollar Bank Lakewood need a lesson in basic economics: refunding $40.00 is better than losing thousands. Please note: I'd give no stars if it was an option.
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July 2021 by Loai Asad
We just moved to Ohio and I was looking for a good bank to open my business and personal account with, and to get a mortgage loan in the near future, I walked in to this bank as I was in need for some quarters like $25 the employee refused and the manager as well because of two funny reasons number 1don’t have account with the bank2- because I need to have an account so they link the exchange to my account ????? REALLYBearing in mind I told the manager that we just moved to Ohio and am looking for a bank to open an account with but apparently she don't care or she dont know what she’s doing.Long story short I went to PNC BANK they gave me quarter’s right away. So definitely am going to open my business account with PNC.It’s funny that bank like that care about their quarters but don’t care about establishing a good customer serviceyou guys can keep you quarters in your drawers
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June 2020 by Danielle S.
I cannot tell you how grateful I am for Jason Clute because today he understood my concerns completely and solved the complicated issue I was having and couldn't resolve on the phone. Long story short, there was a fraud hold placed on my account that shouldn't have existed and he was able to figure out where, why, how and expressed the situation to the correct department to get the hold removed. I won't go into all the details of why it was more challenging, but the vendor was in another country so it got super weird.FINAL POINT: this guy is a hero for me! Thank you to Dollar Bank for having such a comprehensive banking manager who understood my situation perfectly. He even brought up other solutions for my banking needs while I was here! Thank you JASON!!!
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May 2020 by Jessy Cosme
I don’t know what made me bank with dollar bank ?♂️ Never again
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October 2019 by Ty Williams
This is by far hands down the WORST BANK.... Ive been waiting 4 yes 4 months for them to mail my bank card since they dont make them there.. Only to get ever peace of junk mail from them.... And STILL NO BANK CARD..... i re order it ever week and i never get it DO NOT JOIN THEM lakewood is full of better banks.
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June 2019 by Carol L.
Great customer services at the Lakewood branch!
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October 2018 by Sydney Strohm
Switched to dollar bank about a year ago and I love it! Everyone is so welcoming and helpful. I always bring my dog in when I come, reuben, and they always make sure to give him a treat. Wonderful bank to trust with your money.
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March 2017 by Gloria J. Matthews
Tellers are professional. Short waiting time.