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October 2024 by Coach Sivrais
The men who work here are exceptionally helpful!
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September 2024 by Koby Kobe
Here now for the "Labor Day sale"
The sales guy said he doesn't know what's on sale because he "doesn't have the print out". Lol. He isn't very helpful and acting clueless. All we need is a basic black suit for a wedding.
Hes showing us suits upwards of 500.00 for both pieces together,
and the ones that were on sale had to be ordered. HARD PASS!
Also DON'T BOTHER EMAILING LIKE THEY TELL YOU DO TO IN THEIR RESPONSE BECAUSE THEY STILL DON'T RESPOND!
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August 2024 by Amy Wenzler
My husband needed a suit and Steve was wonderful. Very professional and not pushy at all. Great customer service. Highly recommend getting a suit here!
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July 2024 by Garrett Russell
Keenan made the process very smooth. He catered to my needs and gave me plenty of time to try on different suits. Would come back again. Very happy.
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July 2024 by TR Doty
We went in last week to pick up our suits for my upcoming wedding. They did a wonderful job of taking care of us. They made sure everything fit perfectly and took time with each of us to make sure we were comfortable in our suits. I’d recommend going here for your suit needs!
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May 2024 by Matt Giffin
Friendly service and very helpful! I would have given 5 stars, but due to late notice and a unique color and style needed they were not able to supply me with a suit. They did help with trying to figure out where I might be able to purchase the suit needed. They made several suggestions to small bussinesses and even direct competitors.
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May 2024 by Chelsea Decker
We had an appointment which was confirmed through text and email a week before the appointment. We came in for our appointment date and time and went into the store, stood at the front desk for about 15 minutes while making eye contact with more than one sales guy who just continued to walk by us. Mind you we had our 79 y/o grandpa with us. If it wasn’t for him walking up to someone and finally getting acknowledged we probably would still be standing. We were then told that online appointments were not “important” and that it didn’t matter. A very older, and invasive man attempted to try and help us but kept interrupting us and not listening to a word we were saying. I am keeping this very short, to a really stressful situation. Needless to say, this was one of the worst customer services experiences I have ever experienced. WOW. Just please read the reviews and keep in mind that there is a reason why customers provide reviews and I wish I would’ve listened before ever stepping foot into this place.
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May 2024 by Nanci Upton
Will does a fabulous job and meeting all our needs. Thank you Will
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March 2024 by Ann Jean
Went there to get a tux for my son. We were greeted and waited on immediately. I think the salesman was Will. Very sharp dresser with a charming personality. He was so kind to my son. He knew exactly what he was doing and we ended up with a beautiful tuxedo. Great experience.
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February 2024 by Kyle Jervis
Ian was awesome! Helped me find a suit for my wedding and set everything up so all my groomsmen could come in and get everything they needed as well. Even though we were there at a super busy time, he helped with absolutely everything we needed and it was a super easy process.
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January 2024 by Maxson Green
Ian was phenomenal. I'm kind of a rookie when it comes to suit buying, and he was extremely patient and helpful every step of the way, even after we'd already paid. Made the whole process smooth and virtually painless. Thanks Ian!
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October 2023 by Brandon C
Friendly staff who are exceptionally helpful and fast.
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October 2023 by marie orihood
Staff less than helpful .
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October 2023 by Valerie & George Glaze
Had the best experience ever at the Kettering Jos A Banks!What turned an average visit into an awesome one was the customer service. Tyler is just the best! See him to get the most out of your visit. Simply put - Tyler knows and cares about the customer. He puts you first and foremost. Way to go Jos A. Way to go Tyler!
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October 2023 by Hayley Dues
In short: go literally anywhere else if you have an important event requiring suit/tux rentals or purchasing.In long: I have never had a worse experience at any store, and the worst part is that I was obligated to come back to multiple times.At every step I felt like I knew more of what was going on that the employees. The man we were working with did not know what a group number was, pretty strange for a business that does suit rentals for weddings, and told me they didn’t have the option to do that. Several hours later we found it. When picking up suits we called several times to make sure that we could pick up all the groomsmen’s suits, they told me I could several times however when we went to pick them up the day before the wedding they were not going to release them because not everyone had tried them on at that location. Fine but that completely contradicts what I had confirmed several times. Additionally, they spent an hour looking for my husbands wedding suit because one of the employees just put it on the counter and it had apparently been sitting there on a random counter for 3 days not hung up or looked after.We also planned to do the receive $250 in credit since we had a party, we still have not received. When picking up they told us to drop off at least within 2 days of event. Our event was on Saturday and when we got there today they lectured us about us being late and another wedding being late, because they were due yesterday. The old man (you know which one) was so rude to my mother in law the whole time, I was dumb founded.So many other things have happened but these are the big ones. I did not want to complain until today. I have never felt so disgusted by a company and how they run their business. GO LITERALLY ANYWHERE ELSW FOR ANYTHING YOU NEED.
