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May 2024 by Kyetra Williams
Hands down the WORST PHARMACY. The pharmacist is lazy and rude. CVS should honestly close this location down because of how bad the service is. I called to have my prescription transferred from a non CVS pharmacy and after waiting 5 DAYS my prescription was still not in their system!!! When I called to see what the status was, he tried to blame the issue on me answering said he didn’t receive clear direction on what to do with my prescription. When I corrected him on his inaccurate statement, he then said that he did not want to have this conversation with me anymore and attempted to hang up the phone. That’s unacceptable. CVS- get a new pharmacist or shut the pharmacy down. This is only hurting our community.
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May 2024 by Shirley Taylor
Always great—-so far
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January 2024 by Riley Eldridge
Never have your meds on time. Horrible customer service
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January 2024 by Danielle Walter
The pharmacy is awful. If I could give 0 stars I would. They are absolutely rude and sarcastic. It is very evident that they hate their jobs. 10/10 do not recommend.
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January 2024 by Kailyn Ford
The unprofessionalism and incompetency of this CVS in the pharmacy department is incredible. Honestly, they should win an award for being the worst CVS I’ve ever stepped foot into. They made us wait twenty minutes before even acknowledging our presence at the pick up line. Then SHIRLEY tells us to wait in the drop off line for another twenty minutes. Mind you, the prescription is already ready and paid for. After that, she send us back to the pick up line to wait in the back. When we asked if we would really have to wait longer, a total of now 40 minutes, instead of being a professional and telling the other customers that she would help us as we were there first, she asks if they mind. When I told her really, why are you asking, we have been waiting for forty minutes. She started to be rude and tell me that I was holding up the line now. I asked her why are you arguing with the customer, please just get our order and she still tried to continue arguing. Again, this order is already paid for.. just hand us our prescription. All in all if I could give this CVS 0 stars, I would. Phone was constantly ringing, no one there answered. At least ten other people were constantly waiting at the counter for service. The guy in the back never said anything to anyone. He kept filling prescriptions for customers who were not there. As someone who works in retail, you ALWAYS acknowledge and assist your present customers first. They should both go through training in customer service again.
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January 2024 by Stephanie Calhoun
Was made to wait 45 minutes for a pre-filled prescription. We were flat out ignored for 20 minutes, shifted to a second line for another 20, then shifted back to a third all due to incompetency and an unwillingness to help. Shirley was the worker who provided no help
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December 2023 by Josey
Pharmacy staff are so easy to deal with. I also love how someone always says hi when you enter the store.
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December 2023 by Ben Lowery
This pharmacy has had its ups and downs. There have been days I’ve hated them for not picking up the phone and days I’ve gotten good and quick service from them. It just depends. That r had staffing issues recently (last year or two) that seem to be being resolved at this point. Rebecca is always kind and efficient when I’ve dealt with her. She’s the only staff that has stuck with the place over the last 6+ years. I’ve considered switching pharmacies before but ultimately chose to stick with this one. As of now, I am happy with the service.
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November 2023 by Staci B.
It's been a long time since I've had ro go to a CVS for any prescription needs but today is a Sunday and my normal one is closed, I needed an antibiotic today not Monday. Upon going to the window they ask for all my info, it's given along with my insurance card. They start inputting that and come back telling me my birth date or something is wrong with my insurance and I'll have to pay out of pocket if I want it. I ask what DOB they are using and verify, the man asks again changing my year l. I said no, here's my driver's license to verify. He then says we'll it's not our problem it's yours. Hands me back my things and closes the window. I call my insurance company and after speaking to them I find the prescription wasn't covered and that's why I have to pay out of pocket. Why couldn't they simply say that? I don't want to pay for a $54 antibiotic out of pocket but will if I have to. They simply could say, just like my normal pharmacy would, it's not covered! Instead I get accused of giving a wrong DOB and get a surley pharmacy associate that doesn't take the time to answer question about anything
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November 2023 by Jesy Anderson
It is lovely inside and clean! Manager was the person who rang me up, he was friendly and nice!
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October 2023 by Kelly Bruzzese
6.5 hours to fill a basic script.
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September 2023 by Rebecca Berry
Picked up prescriptions. Staff is always friendly
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June 2023 by Shawn Abbey
Refuse to answer ANY of the phones, so have wasted gas having to drive there from Fairborn cause no one will answer the phones! Was on hold, on the DOCTERS line when I walked in & was told they were "under-staffed" when there were at least 6 people there! Great way to loose business!!
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June 2023 by Brian Smith
Time to switch pharmacy. Orders from Dr. office are never ready and I've been waiting 5 days now for a prescription refill. Been with CVS for over 25 years but time to move on.
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June 2023 by Dan Ercole
Went in to CVS on a Thursday morning to get a prescription they did not have my particular prescription in stock said they could order it and it would be in on Monday The next day I get a tax saying my prescription was ready went in to pick it up asked who the manufacturer was and it was the one that they had on the shelf the wrong prescription they said oh we can order that the next day I get a text saying to pick up my prescription it was the same prescription I refuse to pick up the day before because it doesn't work for me they said that they would special order it I haven't heard anything in a few days showed back up and they said to me all the prescriptions on back order and you know what that means I said yes I know it back order means and I asked them what am I supposed to do for the prescription and the young lady said you have to use what we have on the shelf and the prescription will have the adverse effect on me and I told him that in the first place I guess I'll be never going back to that CVS because I don't think they care about their customers
