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September 2024 by Andrew Jack
Ali was great when I came in with no appointment needing a replacement tire. She ordered a new tire from another location, got it delivered and installed same day. They also performed a free diagnostic and recommended some maintenance steps for me to take based on mileage. When my car started having unrelated issues that made it unsafe to drive when it was about to leave the lot, she offered to have them diagnose my car the next day and comped a rental car for me to take home. Because it was a small repair and she could see that I was a little skeptical since I just had a maintenance checkup a couple weeks ago at another mechanic, she was willing to comp the price of the fix as well. Glad they were able to catch my issue before it disabled my car on the road. Way beyond what I would expect from any mechanic or dealer. This is place is more than just a quick fix oil change shop and they know their stuff. Highly recommend if you have problems with your car or just need a quick tune up.
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September 2024 by Karissa DiVincenzo
Ali was so sweet and took the time to thoroughly review the work that was done on my vehicle.
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September 2024 by ed k
Ali is the best ever service coordinator I have had to deal with . Thank you Ali and QuickLane.
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September 2024 by Amrita Bhardwaj
Quick, efficient and excellent quality service! Huge thanks to Ali for helping explain what was needed!
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August 2024 by Sharon Simmons
We like dealing with Quick Lanes as they are a part of the Ford family. We've had mostly excellent service at them. This one was no exception, at first. My husband had some tires out of balance that he took to another place closer to us that supposedly knew what they were doing. (They didn't). So we made the hour+ drive to Kent. They fixed the problem and we got an oil change. The problem we had was when my husband later spoke to Ali? I think her name is. He told her about an issue we were having with our radio and that our backup camera was under recall and we bought an extended warranty, which includes a free loaner car. He told her we would drop it off after 3 on Saturday due to his working and that was the only time he could do this. (He was working 68 hours+ a week). She said okay. We drive an hour only to be told that the rental place closes at noon on Saturdays. She tried to play it off like she didn't know what he was talking about, and she only vaguely remembered talking to him. Okay, fine. We talked to Brandon, and he told me he would take care of it to bring it in next Saturday, which we did. Brandon had some kind of emergency and wasn't there, so there was no vehicle waiting. By this time we're both a little upset, and Jeremy, the manager stepped in to help. After wasting 4 hours driving time, we weren't interested in wasting another 2 trying a 3rd time. Jeremy got our rental car, had our truck picked up and brought back, and was in constant communication throughout. He even wrote a very sincere apology and thank you note. He went above and beyond to fix this problem. Everything finally works fine, and we are 2 happy customers. I would recommend dealing with anyone here but that Ali person because of her apparent lack of honesty and integrity.
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August 2024 by David Swaney
Ali awesome great customer care great addition to your organization !
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August 2024 by Mike Stewart
Excellent service from Ali- quick patching job for a tire while I came in from out of town
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August 2024 by Jennifer Johnstone
I’ve been searching for a new place since my trusty mechanic retired 2 years ago. As a woman, I’ve always hated dealing with car maintenance because so many places are either rude or try to take advantage or both. But I think this is my new place! Brandon was genuine and polite, and no one tried to sell me stuff I didn’t need. They also do tire rotation with an oil change, and the price was STILL lower than what I’ve paid for just the oil change at other places. I’ll definitely go back and I’ve already recommended them to others.
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August 2024 by Terry Sellers
Excellent experience working with Service Writer - John Churpek. He was personable and knowledgeable on the phone before service and very accommodating at the Quick Lane facility.
I highly recommend asking for him if you call or go in for service.
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August 2024 by Jon Obergefell
I've always had a great experience here with oil changes, rotations, and other basic maintenance. Through my many relocations and travels, I have experience with several Quick Lanes, and this by far the best. Staff is friendly, knowledgeable, and patient. This mirrors my experience with Klaben, the dealership they're attached to.
I'm compelled to write a review (as I'm still sitting in the waiting area) because of what I just overheard. A customer came in with a safety related maintenance issue and the cost was higher than they expected. Rather than just giving the customer the price and the "it is what it is", they've spent time talking amongst themselves, making phone calls (presumably to management at the dealership), and are clearly trying to come up with a solution the customer can work with to get them safely back on the road.
This level of customer service can be hard to come by.
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August 2024 by Breanna Hostetler
GREAT SERVICE!
We were met with all smiles, they answered all of our questions and were very detailed in their work. They payed attention to detail and did an excellent job. Can't recommend them enough.
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July 2024 by WS Warsaw3587
Wonderful customer service. Worked with my schedule. Ali was amazing and very helpful!!!
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July 2024 by Pamela Frye
Called Quick Lane Kent at 7:30 this AM. Brandon Bart took my call and got me in immediately for a serpentine belt replacement. I was in and out in just over an hour. Highly recommend Quick Lane.
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July 2024 by Christene LaDouceur
Ali was awesome! Was able to drop off my car and pick up the same day.
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July 2024 by Dolores Mccumbers
Brandon Bart
Very professional -
Helped me deciding on future maintenance.
