O'Reilly Auto Parts in Kent, Ohio, located at 1410 South Water Street, is highly regarded for its exceptional customer service and knowledgeable staff. The store offers a wide range of parts, tools, and accessories, along with helpful services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. Customers appreciate the free Loaner Tool program, which makes it easy to tackle various projects. Recent reviews highlight the dedication of the staff, with multiple customers praising employees for their willingness to go above and beyond. For example, Anthony provided assistance with a battery replacement, while Beth and Christopher helped a customer with brake lights and even offered air for tires. Nate also received recognition for lending tools and offering to help install a battery. Logan's support during a breakdown further exemplified the commitment to excellent service. Overall, O'Reilly Auto Parts is a community-focused store where customers can expect friendly, helpful interactions and a commitment to resolving car-related issues. With over 6,000 locations nationwide, it is easy to find support and quality parts when needed.
The assistant manager Chris at this O'Reillys (store 4993) is great. I'm in a wheelchair, and the he came out to bring me my parts. Very nice of him. Thank you for going above and beyond! I recommend this store to my fiends and family
January 2024
Whoever that short girl was, went way above and beyond for me.
November 2023
Best part store around!! Need some good customer service or in need of some good parts go here you won't be disappointed!!!
