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March 2024 by Waiting for I.
These folks are good at what they do and they have the right equipment to do it. Don't expect cheap. Nothing quality is cheap but they are not gouging people. It's the cost of running a higher tech operation. Some of these bad reviews are ridiculous like the teeth pulling not realizing they helped that dog live a longer life. I have always had quality care there. Love Dr Bayless who communicates and listens so well. Taking excellent care of pets is what they do!
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February 2024 by Kim R.
Very friendly and communicative, we are new to this vet. We brought our cat in and were very happy with the entire experience.
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October 2023 by Chris B.
I'M GIVING A RATING OF "ONE STAR", BECAUSE THERE IS NOTHING LOWER TO SELECT. We have been taking our dog and cat to Memorial for a couple years now, for routine checkups etc, and have been satisfied up to this point. HOWEVER, upon my 5 year old Aussie's last checkup, it was noted that she should have her teeth cleaned, to avoid gum and tooth problems down the road. I dropped her off before work last week for the procedure, and when they called in the afternoon for her to be picked up, I was informed that they PULLED OUT 7 TEETH! I was shocked, to say the least. The one upper back one had a crack in it, and needed removed.....totally agree. Then she goes on to say that they pulled ALL 6 bottom front teeth between the canines. WHY? The reasons seemed flimsy, and besides, it was said she doesn't need those teeth anyways. My wife finally got a response back from them later in the week, (3 days later) she wanted some assurance that removing those teeth was necessary, and why we weren't consulted first BEFORE that decision was made. Well, after the same flimsy reasons, the blame shifted to ME for not specifically noting on her chart to call first, before they remove perfectly good teeth, when I signed the paperwork. WHO KNEW! I NEVER THOUGHT IN A MILLION YEARS THAT SUCH A THING WOULD EVEN HAPPEN! I didn't think I had to SPECIFICALLY tell them to check with us first before you start pulling out good teeth. We would have NEVER agreed it, there was no problem with those teeth. In the final analysis, what's done is done, my dog's front teeth are gone. Going forward, hopefully we learned something from this; finding a new vet, for starters. Just wanted to share this so that YOU can make an informed decision as well, hate to see someone else go through it.
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July 2023 by Steve S.
All the doctors and nurses are very professional and caring. Always giving us the best advice for our aging dogs. They are on the expensive side thus the reason for 4 stars but to be fair I don't know what other vets charge for similar visits and procedures.
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July 2023 by Google user
All the doctors and nurses are very professional and caring. Always giving us the best advice for our aging dogs. They are on the expensive side thus the reason for 4 stars but to be fair I don't know what other vets charge for similar visits and procedures.
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September 2022 by Drew W.
My family and I have gone here for almost 30 years with all of our pets. I have just recently moved home from Wisconsin with my dog and wanted to get him back in and on the books as I know they are busy and it can be almost 6 months to get in. Well I wasn't even given the chance as they will not accept "inactive clients" as I have lived in Wisconsin and Mowgli hasn't been there in 3-4 years. Almost 30 years of service with all of my family's animals going back to Banks and Beutel days. It's pretty clear there is no connection or personal touch to long time families that have trusted memorial animal hospital forever. It seems they have become another churn and burn veterinarian that is more interested in keeping the schedule full, selling name brand medications, and focusing on the bottom dollar. This is no longer a center to connect with a vet on a personal level and trust that they are looking out for your animals best interest. They are clearly running more as a corporation that an animal healthcare facility.
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August 2022 by Erika D.
I had a great experience from start to finish with MAH. I called to get a new pet appointment and was pleasantly surprised that they could get me an appointment as soon as a week out (most other vets were telling me they were not taking new pets for months out). They were extremely helpful and nice during the visit and the Doctor was able to give me a great number of treatment options for my cat. It takes stress away from me knowing that there is a plan to take care of my animal now and in the future at memorial.
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June 2020 by Goldencat F.
OK, this is a 3 part review. Talking about 3 different visits. Our first ever visit. It was good, with my male OSH cat. Clean offices/attractive grounds. They did additional labwork without giving me pricing first (!) or telling me it was needed 'because of his age'/for a baseline. That is *not good* if the client is cash-basis/no-credit-card, or low-income. I guess they don't think of that in this nicer neighborhood. Doctor was great with my terrified Oriental, who was crying and peed himself in the crate. (Traumatized by rude dogs at a prior vet). Great that she's pro-Lysine supplement for cats and not anti-raw-diet. BUT. I only came here because the receptionist said there was a board-certified feline specialist veterinarian. There IS NOT. Dr. Bayless just is cat-friendly. (I HOPE the vets like cats!) Nearest ABVP Feline Specialists are in Cuyahoga Falls and Mayfield Hts. Second visit - during quarantine. It was unsatisfactory. It is ridiculous to make owners sit outside, even if masked. (Don't get me started on how useless non-fitted masks are against airborne viruses, which get in eyes and ears too. N95 masks are ineffective too - said virus SARS2/Covid19 is too small.) If the pet-parents must wait outside, a shelter, shade, bench should be provided. Not everyone has a comfy car. PARTA, Lyft, Uber, taxis, many friends - don't wait for you - just drop you off. Then you wait for pickup. Especially hard on disabled/old people. A pandemic-cautious waiting area is badly needed. My cat was upset without me to the point the doctor couldn't even look in her mouth! Of course I missed out on the usual in-office discussion. A call isn't that good as a substitute. Lost the chance to ask questions arising during exam. 3rd visit - Phone encounter. Just needed an Rx for recurring cat URI infection (special needs pet). Started out great. I trusted what I was told that the Rx would be called in after it was okayed. Had to call back 4hrs later, to get answer if it was okayed. Was told it was called in and should be ready tomorrow. Next morning - NO Rx at my pharmacy. WHAT?! This time, I wasted 8 (yes, eight) phone calls, between calling the vet, my pharmacy, and another pharmacy provided by the first. Marc's pharmacist was more knowledgeable than the receptionist(s). OMG. Needed antibiotic is 1)out of stock at supplier. 2)only available in pill form to them. I told the receptionist the doctor could have found all this out immediately yesterday - had she even *tried* calling it in. WHY is the client put in the middle? She had no answer. I think it's reasonable for clerical staff to do these things. Like medical office staff do. Also astounding is that the front desk doesn't know which pharmacies fill pet Rxes. WHAT?! Aren't the patients all animals here? I had to ask if there was an effective substitute drug, preferably also used by humans - so pharmacy would have it. (why am I doing all this myself?). Answer was 'no'. It's reasonable to expect some pro-active help, like the pharmacies for people give. Then they will know for next time a client needs help. And now, a day is wasted, and my little OSH has no relief yet. :-(. I'm blowing more money, since I have to use Lyft to/from the vet's office. I'll be paying double the actual cost due to this. Even though I told them I have lung disability, still have to sit outside in 85f heat, no shelter...wait for Lyft. And BTW. Lung patient's *can't* wear masks for long. Medically true. We're impaired already. UTTERLY frustrated/peeved/worried/upset. Going to need a different vet practice after this. Soooo. If this sort of thing won't bug you...come here. Initially I DID like this practice. But this is not all crazy due to Covid19 scare. The way things are done/not done probably won't change.
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June 2020 by Carol Wyckoff Corcoran
These are great people! They may be a little more than others but they get it right every time!
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June 2020 by Becky Brown
They have always treated our pups very, very well. Their knowledge and kindness gave me extra time with 2 of my pups that I probably wouldn't have had. Their prices are very reasonable as well.
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May 2020 by Joe Clawson
My dog had surgery and i think i was more nervous then he was. They took care of him and made me at ease. I called about 20 times. So i appologize for that. Many many Kudos to Lauren the Vet tech. Explaining everything and taking care of my best friend.
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July 2019 by Katrina Kral
When looking for a Veterinarian for my animals I'm picky. My pets are more than just animals, they're my family. So not only do I look for knowledgeable doctors and staff, I also look for compassionate ones. I found just that at Memorial Animal Hospital. They are a caring and compassionate staff and are truly wonderful people. I had to put my Allie Cat down earlier this month and the amount of care and compassion they showed not only to my cat but to me as well, it was just amazing. They gave me as much time as I needed to say goodbye to her and never once did they make me feel like I was wasting their time or taking too long. They even made me ink prints of her paws. They are just truly wonderful people and I couldn't ask for better people to care for my furry family members when they need it.
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July 2019 by Rhonda Johnson
Very nice , polite , caring workers . they are taking care of my lil mama that passed away Saturday.
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May 2019 by Joshua Parsons
Hands down the best people ever to work with. Super helpful and friendly.
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September 2018 by Jess Taylor
After a bad incident at another vet we were looking for somewhere new. This vet was recommended by several people and very close to home. We tried it out with a stray cat that was droppes off at our house. We loved it there. The cat has joined our pride and we have gone ever since. We have 4 cats and one has severe anxiety at the vet. We love their cat friendly practices and he does so much better going now. They take time with you and don't try to get you in and out. Everyone there truly cares and it is an amazing practice.
