Klaben Ford Lincoln in Kent, Ohio is a local dealership for new and used car sales and service. Many customers report the best car buying experience of their lives, describing it as smooth, fast, hassle-free, and without pressure. The staff is frequently noted as kind, helpful, friendly, welcoming, and making clients feel well-informed. The service department is described as thorough, expert, and honest, with some customers driving long distances specifically for their care. They keep customers in the loop and provide updates. However, the service department also receives some lower marks for occasional delays in beginning scheduled work and for rare errors like vehicle damage during service, though these are noted as being corrected. The dealership offers a huge inventory and is known for its straightforward approach. Overall, experiences are highly positive, with many customers stating they would highly recommend the dealer and return for their next vehicle, citing an above-and-beyond, wonderful experience.
Klaben Ford has always put the customer first. I have been a Klaben customer for over 40 years because of the service and family approach
December 2025
Ask for BoAllen. He is great! He never tries to sell you anything you're not looking for but he takes quality time to help you figure out exactly what you're looking for very patient very excellent
December 2025
Excellent experience. Gragg and Jen were fantastic to work with. Knowledgeable and professional throughout the entire car buying process.
