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October 2023 by tabby vincent
Nice family fun island with fun for all adults and kids!
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September 2023 by Connie TubeHD
The location is perfect. We arrived early to use the pool before the 4 pm check in, to find out we couldn’t use the pool until we checked in. Ridiculous! Ended up the pool and hot tub weren’t clean so we didn’t use them. The hot tub didn’t have jets. Who has a hot tub with no jets! The room was ok, we did kill a couple spiders. We expected better for the price we paid!Would not recommend or stay here again!!Noteworthy details: None!
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August 2023 by J K.
Friends stayed here last night during a big rainstorm. Their ground floor room flooded an inch deep, the water flowing as far as halfway into the third room of the shotgun-style layout. Not only did management text them at 2 am to say 'we are aware of the problem, don't call us' they were not moved to a dry room nor offered any compensation. Manager claims this has never happened before, despite the prominent rock-lined drainage ditch installed along the flooding side of the hotel, which was completely full this morning. A nice clean attractive hotel, but get a 2nd floor room and be warned that management is hands-off in a crisis.
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August 2023 by Jack Nesser
First time renting. New owners. A little clunky to book but they will work it out. On site staff great. Loved the location and pool. Quite hours at 10 PMNearby activities: This on kelleys Island a little more quite than south bass. Glacier groves are a must see. Good restaurant and a couple of wineries. Not much else
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July 2023 by Taylor Olson
Place was decent and the location was ideal since it was close to the town but the management was horrible. So rude and mean to everyone. Will not be coming back.
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June 2023 by Emilee Rose Ratti
Beautiful place. I give it 2 star though because they did not have the hot tub open said it wouldn’t be open till the following week when they could have a guy out another family pressured and bugged the owner till he opened. And as soon as i went to go get in I slipped and fell very hard on my hip and i have a bad back but luckily just got bruised and sore i am 29 the rails are super shaky too for both hot tub and pool luckily it was me that slipped and fell and not an older person who could easily break a hip my husband told the front and owner and they didnt seem to care! Be careful!!! It was like getting in a slimy wet bath tub. Hopefully they fix it before someone gets really hurt! Otherwise this is a beautiful place and we would stay here again for sure
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June 2023 by steve sanker
Trying to book a midweek 1 night stay and they're forcing a 2 night minimum. Half the place is empty and available to book the day before our arrival still and the response was "go somewhere else if you don't like it". Wild to think a hotel would prefer vacant rooms over occupied rooms ?
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January 2023 by Melvin Dillon
New owners. Very chaotic. Couldn't even tell us what our bill was. No receipt. Still a beautiful place.Update: After one more phone call received a copy of our bill via email.
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January 2023 by Sunshine
I had left a message a couple of days ago and someone by the name of Sarah I believe (honestly I don't really care what her name was) was really rude to me and I was taken back by it. I said, " oh hi thank you so much for calling me back. She says, What did you need". Really that's how you talk to someone who may be a potential paying customer? I told her that my sister was getting married in July and was wanting to stay on Kelly's Island for her bachelorette party. Before I could say anything else she says, "I'm going to stop you right there" (wow) We don't allow bachelorette parties to stay here. This is a family oriented place it's listed on our website". I said oh okay well I didn't look on your website, that's why I'm calling you because I had a few questions first before I booked rooms and we're not l that type of bachelorette party and there are not really any other options to stay at on Kelly's Island for one night. We just wanted something for one night." I mean really there was no reason for her to be rude and demeaning towards me all because I asked a question regarding a bachelorette party. It was truly unnecessary and she could have spoken to me in a better manner and handled it more professionally. This was a turn off and I don't believe I want to ever stay there at all.
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January 2023 by Robert r
Very thankful for the new owners taking over . Wonderful place to stay with your family. Nice pool hut tub no breakfast but they have coffee.
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January 2023 by Bruce Jacobs
Our room was comfortable. The staff was friendly and worked diligently to maintain the facility. The location is great for getting around Kelley's Island, far enough away from the marina that it's quiet, but close enough to walk there in a few minutes. We enjoyed our stay.
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January 2022 by Brian Russell
non-smokers beware!My wife and I were charged $576. When we got there we were very concerned when we saw ashtrays outside of every room. Clearly people have been smoking in or literally just outside these rooms for years and they spray heavy cover up chemicals which gave me a scratchy throat after a few minutes. We tried to tough it out, but the chemicals/years of smoking in that room, was giving my wife quite a headache. We made several attempts to talk to the personnel there, but they would not offer us any kind of refund and they couldn't move us to another room. We had to just leave, and eat the $576 charge. if you are a smoker you will love this place, but if you can't stand cigarette smoke and don't care to repeatedly hear the word "unfortunately," then avoid this place.
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January 2022 by melanie seckler
Nice place. The mattresses could be better. They require guests to wear a paper bracelet the entire stay so that non-guests can't use the pool. That was a bit annoying and my 2 year-old certainly wasn't going to keep his on. No issues though; surprisingly quiet. I would stay here again.
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January 2022 by Barb Ann Hite
My husband and I stayed at the resort a few weeks ago. Very clean, quiet and a fantastic pool! We called after we were almost back home to ask if they had found a pair of plastic shoe inserts. While no one at that point had found them and turned them in , their staff searched the pool area where I thought they may be. They took the time to look, found them and called us the next day. They were mailed back to me very soon. Will never forget the kindness they showed in going out of their way to find these items!
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August 2021 by Brian R.
non-smokers beware!My wife and I were charged $576. When we got there we were very concerned when we saw ashtrays outside of every room. Clearly people have been smoking in or literally just outside these rooms for years and they spray heavy cover up chemicals which gave me a scratchy throat after a few minutes. We tried to tough it out, but the chemicals/years of smoking in that room, was giving my wife quite a headache. We made several attempts to talk to the personnel there, but they would not offer us any kind of refund and they couldn't move us to another room. We had to just leave, and eat the $576 charge. if you are a smoker you will love this place, but if you can't stand cigarette smoke and don't care to repeatedly hear the word "unfortunately," then avoid this place.
