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March 2024 by Amy Jones
I have to give a 3 for now. Because…every time I place an order for pickup now I get a call from Johnstown click list department saying they won’t have my order ready. I do not live close by and I plan my entire day around that time slot that I chose. If they can’t have it ready, they should block out those earlier time slots. My order is always accurate and always friendly staff .. I am just very disappointed in the execution of picking up my orders on time.
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February 2024 by Stephanie Lamp
Always clean and the staff is always friendly . The produce is always good and fresh
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December 2023 by Sharon Wargo
My daughter purchased 8 piece bag he'd chicken by home chef yesterday morning. The chicken is still bloody in the inside. This store won't even try to keep customers. They close their doors at 10 pm! I am by few days so to get prescription It was six or 6:30 in the evening The pharmacy was already closed we are no longer in a pandemic why can't this store get its act together we don't have a choice in this town and those of us that don't have a car can't go anywhere else but I sure don't want to stop to go to the store anymore especially after that bloody chicken very very dissatisfied with this Kroger's they do not put their customers first ever I've been turned away more than once at 9:30 at night why does this town let them do this to us. They a horrible store that be the only one in your town unfortunately I can't go anywhere else or I definitely would I despise the store
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October 2023 by Timm Maynard
The decision to start a paving project at the front door at opening time was not a good idea. It is darker out and the potential for trips/falls is greatly increased. Perhaps later in the morning and/or prior to opening would have been a better idea for the front of the store. Inconvenience aside the potential risk of injury to employee and customer seemed to have been an oversight.
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October 2023 by Puck D
This Kroger location gets worse with each visit. I try my hardest to avoid it but often times think that my experience can't get worse, until it does (regularly).
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October 2023 by Elizabeth Eddy
You can see in the photo that I have a large bunion on my right foot, but these shoes allow for my bunion to protrude so they are very comfortable to wear all day. The shoes look a little dirty because I never want to take them off! Please start making dress shoes, Orthofeet - I will buy them!
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October 2023 by Seasonofthe
The store is very clean compared to many other Krogers. It also has a nice variety in selections.The problem is the way staff treat others. More than once I have asked a lady named Connie where things are. She has been rude and aggressive in her answers. One time she ignored me completely.I have also known staff who left due to infighting. It is a shame - it's such a beautiful store.
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October 2023 by Amanda Broseus
Only downfall of Krogers is having to download all the digital coupons to get the posted sale prices, and then sometimes being limited in quantities you can get with those. This store was well stocked, with friendly staff, clean too. I was in and out with what I needed quickly!
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October 2023 by M
This Kroger is terrible, but it’s the only option in town. Normally they have only one checkout lane open. Try and do pickup and they call you saying they don’t have staff and won’t be able to fulfill your order. Drive to New Albany, and go somewhere else; this place is a joke.
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August 2023 by loretta
It would be nice if they had carts at both entrances, it is Very Inconvenient .
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July 2023 by Michael Penrose
My family shops at this Krogers weekly and we usually have a good experience. My wife and I were there today and we were trying to use a digital gift card from pampers. The lady that is incharge of the front end refused to take it, saying that "Krogers doesn't accept them". She was also very rude to me and my wife and refused to let us speak and explain that it wasn't a coupon, it is an eft and needs to ran as such. The lady that was running the front end refused to listen, and we were unable to use our gift card. After we left i called Krogers customer service, since we have used these gift cards there before and wanted to confirm what we were being told. While speaking with Krogers customer service, they confiremed that Krogers does accept these gift cards.The lady who was incharge of the front end, I did not catch her name, but she is an older lady, short in statue and has long black hair.
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June 2023 by Shannon C.
Clean storeHelpful staffManager Phil is so nice and helpfulI drive past my local Krogers to go to this one because it is so much better!
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June 2023 by Rhyan S.
So I ran out of dog food and picked it up after work (she had her Breakfast that morning and then eats again at dinner). I picked up a few other items and got checked out and then came home. I looked for my dogs food in the bags and her food wasn't there. I checked my bags three times and looked through my car twice and it wasn't there. I looked at my receipt and sure enough I had paid for her dog food.I called the store as soon as I realized this when I got home (which was about 6 minutes till closing. I told the man I spoke with on the phone my disgusting about my dogs food and I was told to come in the next morning. I asked to speak with the ma aver and he said he was the manager. I said I couldn't wait because my dog needed fed. He didn't care, he said the store was closed and he wanted to go home and said he wasn't going to do the run around and he hung up on me. I had to drive to gahanna from Johnstown and buy her foo at meijers. I called back the next day and spoke with the head manager and he said the man I spoke with is in produce and not even a manager. He apologized and said it was out of character for him (well how lucky of me to experience that side of him). I got a redound for my dog food and a gift card. I will use the gift card at another location. I have heard to many horrible stories of this stores treatment towards its customer and have now experienced it myself to EVER want to shop here again. They had to fire a manger a couple of months ago because she flipped of a customer and the customer sent a pic all over the town face book page(I've seen it). I'll drive out of my way to experience better treatment. Shame on you Johnstown Kroger, do better
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May 2023 by Chad Thomas
Terrible people terrible customer service meat always goes bad couple of days after you buy it Everything super expensive nobody ever talks to you or help you especially customer service. What happened to people in Johnstown town?
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May 2023 by L R
I’ve been shopping at Kroger’s for 30 years! No more!! No one works there anymore. Long lines. Moldy bread!Update: cancelled my pick up order after I sat there for 20 minutes.Keeps getting worse
