Kroger Pharmacy has been serving customers for many years, with generally good experiences, especially with the drive-thru service. Customers appreciate that, when visiting at the right time, the process is quick and the staff is courteous and efficient. However, there have been some issues. Sometimes, the drive-thru has been closed when it was advertised as open, leading to inconvenience. On another occasion, a prescription went missing between the store and home, causing a delay, but the staff worked to refill it outside of insurance so the customer wouldn't go without medication. A recurring concern involves the staff’s knowledge and communication regarding prescriptions, particularly controlled substances. Customers have experienced difficulties with medication expiration dates and refill timing, often due to lack of clear communication from employees. One customer shared frustration over a medication that expired because they were not informed promptly during multiple visits, despite being told there were no issues. The customer emphasized the importance of understanding dates and laws related to prescriptions, especially for those who need their medications to function normally. Overall, while Kroger Pharmacy offers dependable service and friendly staff, issues such as inconsistent communication, drive-thru availability, and staff knowledge gaps have led to some dissatisfaction. The business is recognized for its longstanding presence and efforts to assist, but it could improve in ensuring better coordination and clearer communication with customers regarding prescription details and store hours.
