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May 2023 by Tabitha Stearns
This is the ONLY shop we will take our vehicles to! They have been able to diagnose issues that a dealership couldn't. They are the friendliest and most professional shop we've ever dealt with and will not throw in random mystery charges.
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February 2023 by Robert Smith
I was very happy with the customer service always had an update and very professional. Pretty reasonable pricing I will definitely be back in the futureService: General repairs & maintenance
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January 2023 by Ro Sa
Since I first purchased my 2001 VW Golf TDI I have been servicing with Howland Autohaus. They have always been completely transparent and extremely helpful.Recently I was met with a major problem with my VW Golf. I decided it may be time to upgrade to a newer model. I started my search and came across a used 2019 VW Golf. After I received the dealership inspection sheet I had many questions. My hands were tied as this was my first big purchase.With more thought I decided to call Howland AutoHaus.I did not expect nothing less than a great experience. I spoke with Sarah and Eric. They were both very understanding & patient! listing to me ramble about my concern with spending this amount of money on a used car that I knew nothing about.They let me email them the inspection sheet so they could look over this vehicle and make sure I was making the best decision. We spoke on the phone twice that day for many minutes. With Eric sharing his wisdom I was confident knowing this vehicle was not in my best interest. He pointed out lots of red flags that I had not even considered. I was very satisfied after the phone call ended. I knew exactly what I need to do and had not a single lingering question. Thank you! You've earned my business for life. I will be sure to take my experience and share it with many others.
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December 2022 by D
They were super nice! I was going to pick up my car and I was running a few minutes late for their closing time, and Eric waited for me! He even spent the next 40 minutes answering all my questions. Highly recommend, they were the only ones I could find who would work on my VW Jetta TDI around here. I called like four other places and no one else could do it. Extremely pleased, I think I found my mechanic! Go there now! ?
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November 2022 by Robert Cundiff
Absolutely the best in the business, quick and extremely professional. Eric was able to repair my vehicle before a long cross country road trip! We were amazed by the quality of work and the short time frame he was able to get our vehicle ready. Many thanks to Eric and the technician that worked on our vehicle!Services: Engine repair
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November 2022 by Jennifer Patterson
They have always done a great job taking care of my HRV. It's nice to work with a small business :) Nellie HayesServices: Auto maintenance
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October 2022 by thomas johnston
Brought my VW Jetta to Howland for a service and right from the start they had great attitudes. Very friendly, knowledgeable, prices are very reasonable. Especially for the specialized area that these guys cover. 10/10 would recommend. I'll always bring my car here for these guys to look at.
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August 2022 by Jimmy “Tank” B
Sarah was really really on her game to help me battle with warranty on my Mercedes. She kept me up to date on everything and was super great to work with. Austin got the job done and didn't beat around the bush on cost and time. Got my car fixed and even packed up my tow hitch for me. Really really good guy and very professional and knowledgeable about his job. I highly recommend them for any repairs you need and for honest service at the best. Thank you so muchJimmy from RCDService: Electrical repair
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April 2022 by Ray
This is the third time using their service for my BMW i8. Always very responsive and friendly. Thank goodness I have them as an alternative to the dealer. Prices are reasonable by comparison. Never felt leery of their recommendations, unlike my experience with other shops.Services: Oil change
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April 2022 by Peyton Morrison
Brought my 2004 Mercedes’ Benz SLK 320 in. Was having all sorts of problems was stuck in limp mode and also wouldn’t start due to a bunch of electrical problems. Thought it was gonna be a disaster and be a lot more money then what I had. I had Eric working on my car and he did a great job had it running like it was brand new in under a week!! Could of charged me a lot more than they did, really help me out! Highly recommend!!!Service: Electrical repair
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February 2022 by Mike
Part of me is actually sad these guys are rated so high because that means it will be harder to get my car in. In all seriousness, they do amazing work. I bring my GTI in from New Albany to these guys. 100% recommend.
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February 2022 by Russell Grose
Talked to Eric about a transmission challenge in our old MGB that two other mechanics failed to fix. Positively, he educated me on the exact problem, provided me with two alternatives of what could happen during the repair, (one less expensive, one more). Fortunately, - our problem was the less expensive issue. The overdrive in the MGB never worked better! Eric also takes care of our BMW. And - he always provides a great verbal diagnosis with education and fixes the challenge the first time. I live a good hour from this shop, and drive past many other BMW service businesses to work with Eric. It's worth the drive. Also, the office staff is super helpful and prompt. Leave a message if they do not pick up the first time. I always get a call back within 5 minutes. Russ GroseServices: General repairs & maintenance
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January 2022 by Scott Pruden
Howland Autohaus is the best. Honest and fairly priced. They always do an amazing job on our VW's!
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November 2021 by L Stalter
This place is excellent, just as good and in many instances better then the dealership. Have taken at least 3 Jaguars to them and Eric gave great personal service. I Highly recommend
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November 2021 by Tim Stewart
Took my 2011 Volkswagen Tiguan to get a water pump/ upper timing cover re seal, Replaced vacuum pump, and a de carb. Everything went super smooth! Pleasant to work with and did a great job! Highly recommend!!