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August 2024 by Not Toby Keith
I hate doing these.
Progressive told me to take my car here after I hit a deer. Didn't think anything of it. My car was there for a month an a half. Was told to pick it up on a Friday before close. Got up there and ask to see my keys so I can turn it on, just to makes sure it's running alright. They tried to get me to pay first, I refused. Finally had someone follow me out with my keys. When I turned on my car every light in the dash came on. Owner tried to play it off like it was not a big deal. They stated they would send it off to a dealership to get reprogrammed. I stated I wanted it taken to a certain dealership and they said that was fine,my insurance was covering it anyway. Called the next day and was told it was taken to Nourse. Not where I wanted. Called my insurance company and they fixed the mistake, and had it taken to the shop I chose. Once it was in the shop I was told that wires were still hanging, my sensors were not hooked up and that nothing had been reprogrammed. So basically, monroes tried to half as* the work and tried to get me to rush and pay an hour before they closed. Hoping id pay and drive off before i noticed. Took me 3 months to get my car back all together thanks to monroes not doing a proper job the first time. Highly avoid going here
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December 2023 by Nathan Moore
Not impressed...very poor job. Didn't paint bumper correct color, had to take back and repaint a section. Forgot to order cap for Reese hitch plug. Wasn't very nice even though I tried hard to be pleasant. How dare I complain...
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December 2023 by Kristina Mclain
They are very professional and do amazing work. Any time I need auto body work done, this is where I go. Fast and great quality work!! I always recommend!!
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November 2023 by Marianne Fyffe
We would definitely recommend Monroe’s to anyone that needs body work. Thanks so much to everyone that was involved in fixing our Hyundai Elantra. The staff went over and above, and were a pleasure to work with! Thanks again, will definitely use again!!! ???Services: Tires
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September 2023 by Mike Wigal
They did a real nice job!Service: Body & Trim
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September 2023 by Carrie Conley
Monroes did an amazing job on my truck! Drives perfect, runs great, looks AMAZING!!!!Services: Painting
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July 2023 by Mark Baller
A great group of people here help me get my window up and I really appreciated it. They're very helpful there.
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July 2023 by Casey Smith
Took my car to get fix an when I got it back the hood wasn't sitting right took back all we will call you an fix it will it been about 5 months an no one when i call them we will call you back wouldn't take toy car to them
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January 2023 by Ernie Bartram
I just wanted to say thank you to these fine people. Monroe Collison has worked on my car twice (once in Chillicothe and just now in their Jackson location) and both times have been superb work. My car looks brand new. Thank you guys!!Services: Body & Trim
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January 2023 by Dan Marhoover
Very friendly. Was pleased with the service
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November 2022 by Jayne Carpenter
Estimates are free till you go in to get one! Then your told wait for your insurance company's write up. But I have a deductable I was wanting to look at how much over it would be to fix. Nope. Offered to pay for an estimate.... Nope!
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April 2022 by Brenda Lockard
Worked with insurance company
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March 2022 by sneaky man's
Getting an appointment is tough but fast acting service great car care another satisfied customer I would come back without hesitation
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December 2021 by Megan Churchheus
Highly Recommend!! Brought my car in for an estimate after my car window was busted and damage done to my car. The staff was excellent. They went out of their way to fix a spot on my car and wrapped my window in plastic.
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November 2021 by John Buckler
they attempted to fix my truck twice, but couldn't so they told the insurance they were done and nothing more they could do. had to take it to another body shop, and the insurance company finally settled. I was without a vehicle for 6 months.
