May 2022 by Mark M.
Reported to the BBB and Chamber of Commerce for cussing out customers and failing to maintain publicly listed business hours. Read full review.Listed as a U-Haul truck and trailer rental. Hours of operation publicly listed 8A-5P.Reserved a trailer today for pickup. Called at 4:54P to confirm someone was there for pickup. No one answered after 3 attempts. Showed up at 4:58P and the lights were off and no one was working. Found someone outside who had a cell phone number for an employee of BC Tool. Employee was contacted and said he'd return to assist.Employee Scott Meeks showed up at 5:12P with a main character attitude and didn't even know how to use the computer. He then contacted employee John Harmon to come assist.Employee John Harmon then arrived at 5:19P speeding into the parking lot. He seemed upset he had to come back to assist.Employees Meeks and Harmon then called us into the "shop" and continued with their poor attitudes. They said they closed early and said "we can do whatever we want."The conversation then unfolded into Scott Meeks cussing us out and trying to kick one of us out into the parking lot while the other remained in the store. I didn't feel safe leaving the store after employee Meeks cussed, yelled, pointed his fingers and threw his hands up in the air screaming at us about what time we arrived.Both insisted we didn't arrive before 5P and we even took time stamped photos of our arrival. Photos even show cell phone carrier Meta Data depicting arrivals at 4:58P Eastern Standard Time with exact location (even though we arrived before then, I took a photo after we sat a few minutes.)Do not rent anything from this business. It's an unsafe environment. Employees lack any sort of integrity or professionalism. One of the worst interactions with anyone in a public business in my entire life. All of it is on video, also.Stay away, and stay safe.
