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September 2022 by Jasmine Deerfield
DO NOT USE THIS COMPANYI rented a uhaul and returned it to bc tool rental and the never checked the truck back in. Instead they charged me for three extra days and once uhaul called me asking where the truck was,then they checked the truck back in. Charged me over 1,000 and refuse to talk to me when I call or go over there. Scam artists
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June 2022 by Blake Liles
‘One star’ is one star too many. After arriving a few minutes before closing time to pick up a reserved U-Haul trailer, we found that the store had been closed down early. Employees Scott Meeks and John Harmon came back to the store after being called by another employee who was still on site and proceeded to scream profanity at myself and my fiancé, demanding to us both that they had not closed early and that we were wrong. We had photo evidence of the fact that we were at their doors before closing time, but they told us they didn’t care what the photos said. Ultimately, they refused us the U-Haul and demanded we leave, after cussing us out further. We recorded the entire exchange on video. Probably the craziest, and poorest, customer-service experience of my life.
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May 2022 by Fred Myers
I wouldn’t rent anything from here ever in my life. Worst customer service in the tri-state area
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May 2022 by Blake X. Liles
Probably the craziest, and poorest, customer-service experience of my entire life. This is supposed to be a certified U-Haul Rental location. After arriving a few minutes before their publicly advertised closing time (5:00 PM) to pick up a reserved U-Haul trailer, we found that the store had been closed down early. Employees Scott Meeks and John Harmon came back to the store after being called by another employee who was still on site and proceeded to scream profanity at myself and my fiancé, demanding to us both that they had not closed early and that we were wrong. We had photo evidence of the fact that we were at their doors before closing time, but they told us they didn’t care what the photos said. We explained that we were not complaining or upset, we simply wanted the trailer. However, both Scott and John continued to cuss at us further and ultimately refused us the U-Haul and demanded we leave. We recorded the entire exchange on video. Customers beware- do not visit this store or do business with these individuals in any way.
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May 2022 by Mark M.
Reported to the BBB and Chamber of Commerce for cussing out customers and failing to maintain publicly listed business hours. Read full review. Listed as a U-Haul truck and trailer rental. Hours of operation publicly listed 8A-5P. Reserved a trailer today for pickup. Called at 4:54P to confirm someone was there for pickup. No one answered after 3 attempts. Showed up at 4:58P and the lights were off and no one was working. Found someone outside who had a cell phone number for an employee of BC Tool. Employee was contacted and said he'd return to assist. Employee Scott Meeks showed up at 5:12P with a main character attitude and didn't even know how to use the computer. He then contacted employee John Harmon to come assist. Employee John Harmon then arrived at 5:19P speeding into the parking lot. He seemed upset he had to come back to assist. Employees Meeks and Harmon then called us into the "shop" and continued with their poor attitudes. They said they closed early and said "we can do whatever we want." The conversation then unfolded into Scott Meeks cussing us out and trying to kick one of us out into the parking lot while the other remained in the store. I didn't feel safe leaving the store after employee Meeks cussed, yelled, pointed his fingers and threw his hands up in the air screaming at us about what time we arrived. Both insisted we didn't arrive before 5P and we even took time stamped photos of our arrival. Photos even show cell phone carrier Meta Data depicting arrivals at 4:58P Eastern Standard Time with exact location (even though we arrived before then, I took a photo after we sat a few minutes.) Do not rent anything from this business. It's an unsafe environment. Employees lack any sort of integrity or professionalism. One of the worst interactions with anyone in a public business in my entire life. All of it is on video, also. Stay away, and stay safe.
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November 2021 by Kyle Clement
Great people very friendly
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August 2021 by Becky Moore
I rented a water slide from here the night before I needed after another company cancelled on me. The slide was great. My kids loved it. Really friendly workers. It was a 45 minute drive for us to pick up but was so worth it. Can’t beat the prices! We will be back to rent from them again!
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November 2020 by Garnet David Bussell
Very nice people that was helpful and the prices are very affordable.
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August 2020 by Lee Russell
They are very friendly and they have party supplies and they rent out tents an tables and chairs.an inflatables they do there best to answer any questions u have u should call them an get ur party supplies an tents tables and chairs this is lee Russell
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July 2019 by Haley Shamblin
We rented inflatables and a dunk tank for our church event. B and C went above and beyond in helping us get a good deal, deliver on time and had such friendly employees.
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March 2019 by Jason Shope
They have anything you can think of that you might need for your job. If you need it you don't have it go there and ran it. Very good place very good people
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July 2018 by Laura Holmes Ligget
Friendly people went above and beyond to make our trip home a smooth one. I highly recommend them!!