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July 2024 by Emily Cook
Audrey helped me today and she was extremely kind, efficient and helpful!! I love my new Samsung 24 & she made the whole experience very pleasant. I will always come back to this location. The one in Brecksville near Heinens is a joke!!! I recommend you to pick the Rockside location and ask for Audrey:)
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June 2024 by Abdul Sa
I wish you guys get good customer service
Every time in 3 different stores
The bad attitude is exists
Lastly
He said I don’t wana sell it to you?????
And I don’t???
WT..
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May 2024 by James Marotta
Very helpful and quick service.
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April 2024 by Joseph Pietrzyk
It was one of the best customer experiences I've had in a very long time. Sumair was the Verizon specialist. He was out of this world. I can't imagine him being there long, so hurry and ask for him. Sumair you rock. Thanks again.
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March 2024 by Dawid Bratko
Changed my plan because I was having an issue and all they did was make it worse. Told me to call customer support and when I did customer support said "I dont think they know what they are doing..."
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February 2024 by Lexi Baldyga
Hi Verizon,I am writing to you today to advocate for my grandparents. You have broken their hearts at the ages of 76 and 77.They were anticipating this Xbox that you promised them as soon as they would upgrade their home Wi-Fi.They spent extra money from their retirement to enjoy the promo that you had offered them.I have been advocating for them since December 11, 2023, regarding this issue, and it is now Feb 22, 2024.The promo states as such:"This holiday deal won't last. Switch to 5G Home Internet get an Xbox Series X."Your customer service reps have delivered a level of customer care that is atrocious.You have broken their hearts and those of hundreds, if not thousands, of others.We are still trying to get through to someone, and no one from the Verizon team has resolved this issue after 3 months of advocating on behalf of my grandparents.We have talked to 40 contact points over Verizon customer care and have received nothing but excuses and no compensation for our time or the poor treatment we have received.I will be contacting the president's office because this is not okay. Though to you it may be an Xbox.To me, you are hurting hundreds of people by tricking them into upgrading and not delivering on your promise.I hope by seeing this you do the right thing and help us remedy this issue.Also, help the hundreds, if not thousands, of people who are still awaiting their Xbox.This is not the brand. This is not the vision. This is not acceptable.It should not take 3 months, 2-hour phone calls per touchpoint, and 40 people spoken to advocate for something that was originally promised to us.
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January 2024 by Christine DaSilva
Worst experience EVER! Refused to help us! Wanted to transfer one line to their own bill and there were 6 workers just standing there that barely acknowledged us when we walked in let alone get up from their comfortable positions the man that finally decided to acknowledge us didn’t even stand straight up stayed leaning on his elbow! They couldn’t wait to get us out of there! We followed their instructions to call liability and have been on hold over an hour and counting! Little did they know we were all planning on getting knew phones iPads and watches! We will wait on hold get our pins and be transferring to another carrier! Sad you treated loyal customers for over 15 years like this!
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December 2023 by the space
We just purchased home wifi and customer service has been a nightmare. We have spoken to 8 individuals with no resolution in sight. We are not able to get into our my Verizon account and have been met with extremely rude representatives who question the validity of what we have been saying. Customer service needs training. Even when requesting to speak for a supervisor the agent said they will get us to one, only to take us in more circles. When calling our sales agent who closed the sale with us. We were taken back by the lack of professionalism when expressing our frustration and the sales agent in response saying "They are trying to take my sale away." This is an extremely disappointing experience as new customers. This review does not reflect the independence location but customer care line and online sales.
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December 2023 by Maxine White
Staff changes frequently but wait time is minimum
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November 2023 by Anthony Ottaviano
Absolute lack of customer service. Zero training and zero care. I’ve been with Verizon for over 20 years and will now be switching.
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September 2023 by Anthony L.
I went there today because my bill was wrong. I had a very pleasant experience with Kevin. He is the man to for your business accounts and any other problems you might have, he's very professional, and spends the time to do the full service. I know one thing I'll be calling for him next time I go. The whole staff is very friendly. And I was dreading going there, but everything worked out.
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August 2023 by Louise Galaska
I had zero wait time on a Wednesday at lunch time. Two sales reps greeted me and Layla (I think that's her name) immediately diagnosed the problem with my phone, told me I did NOT need to buy a new phone when I was sure I did, and was very patient with my questions and lack of knowledge. I had absolutely a five star experience and when I do need a new phone, I'll be buying it here.
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August 2023 by LooLou
They are always friendly & helpful
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August 2023 by Red Johnson (Redvanilla)
Needed help with voicemail they stayed after closing to help thank you ?
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August 2023 by Josiah Jazwa
My rep went above and beyond to help me. Thanks, y'all!
